How to Fix Discord Keeps Crashing Issue in Windows?
Discord allows users to communicate with friends and other people. The main use of Discord is during the games so a seamless connection is essential for the complete gaming experience especially when it comes to multiplayer games. However, for the majority of users, the Discord app is crashing unexpectedly. You won’t see an error message when the app will crash. The app will just crash or restart without any warning. For some users, the app crashes randomly while others are experiencing the issue at a particular time e.g. at startup, during gaming, etc. As you can imagine, getting to the root of the problem can be really hard because of the lack of warning or error message.
What causes the Discord app to crash?
There are a couple of things that can cause this issue. They are listed below
- Discord Update: A big chunk of the users started experiencing the issue after a Discord update. It is pretty common to see bugs introduced by an update so this can be one of those bugs. One of these bugs can be related to the audio/video modules of the app. This is highly likely if the issue is caused during voice/video communication.
- Corrupt files: It’s not uncommon for files to get corrupt. Corrupted files can cause a program to misbehave and this might be one of those cases. The files in the AppData folder can cause this issue and clearing that folder along with some other files will fix the issue if it’s caused by that.
Method 1: Turn on Legacy Mode
Turning on the legacy mode has fixed the issue for a considerable number of Discord users. This mode can be turned on via the Discord app settings. If you are experiencing the issue during the usage of mic or other voice/video interactions then the issue is most likely to be fixed by the steps given below. Follow the steps given below to turn on the legacy mode to see if it resolves the issue for you.
- Open Discord
- Click on the User Settings (gear icon). This should be on the right side of your avatar.
- Voice & Video from the left pane
- Scroll down and select Legacy from the drop down menu under Audio Subsystem
- Click Okay if the app asks you to confirm the action
Once done, the problem should go away.
Method 2: Delete AppData Discord Contents
Deleting the contents of AppData will fix the issue if the issue is caused by corrupt files or cache. Don’t worry though, the deleted files won’t cause any issue. These files will automatically be created on the next start of your Discord app.
- Hold Windows key and press E
- Type %AppData%\discord in the address bar of Windows Explorer and press Enter
- Double click Cache folder
- Now you need to delete all the files from this folder. Hold the CTRL key and press A (CTRL + A) and press Delete. Confirm any additional prompts
- Go back to the Discord folder and Double click Local Storage folder
- Now you need to delete all the files from this folder. Hold the CTRL key and press A (CTRL + A) and press Delete. Confirm any additional prompts
Now close the Windows Explorer and start the Discord app. The app should work normally now.
Note: If this doesn’t solve the issue then follow the steps given below
- Hold Windows key and press E
- Type %AppData% in the address bar of Windows Explorer and press Enter
- Locate the Discord folder. Right-click the Discord folder and select Delete. Confirm any additional prompts
- Type %LocalAppData% in the address bar of Windows Explorer and press Enter
- Locate the Discord folder. Right-click the Discord folder and select Delete. Confirm any additional prompts
- Hold Windows key and press R
- Type appwiz.cpl and press enter
- Locate the Discord app from the list and select it.
- Click Uninstall and follow the on-screen instructions
- Reboot
- Reinstall the Discord app once the system is rebooted.
Check if this resolves the issue.
