Fix: Bluetooth Couldn’t Connect on Windows

The Bluetooth ‘Couldn’t connect. Try connecting again’ error is usually caused by outdated Bluetooth drivers etc. due to which users aren’t able to connect/pair with their smartphones or any other peripherals. In this modern era, everything is becoming wireless for which Bluetooth plays an essential role. This includes gaming peripherals, wireless charging, wireless speakers etc. everything requires a Bluetooth connection.

However, there are certain errors that can prevent it. Many users have recently reported this issue but an official fix from Microsoft is yet to come. No one knows how long that might be but there are several solutions that you can try to solve your problem. In this article, you’ll just find that — effective solutions that’ll solve your issue.

Bluetooth Couldn’t Try Connecting Again Error Windows 10

What causes Bluetooth Couldn’t Connect on Windows 10?

There isn’t a specific thing that causes this problem, however, the generic reasons are the following —

  • Outdated Bluetooth drivers . If the Bluetooth drivers on your system are outdated, that might cause the problem.
  • Bluetooth services. If the concerned services are not working or stopped, it can be the reason as well.

To solve your problem, please follow the below-mentioned solutions:

Solution 1: Run the Troubleshooter

To start off, let us make sure that the error isn’t something that the Windows Troubleshooter can solve. Therefore, to eliminate the possibility, you should try running the Bluetooth Troubleshooter first. Here’s how:

  1. Press Winkey + I to open Settings.
  2. Go to Update and Security.
  3. Navigate to the Troubleshoot tab.
  4. Scroll down and locate Bluetooth.
  5. Select it and then click ‘Run the troubleshooter’.
    Running the Bluetooth Troubleshooter to Find and Fix Errors

Solution 2: Updating your Drivers

As we mentioned, one of the reasons for the error could be your outdated Bluetooth drivers in which case you’ll have to update them. To update your drivers, follow the given instructions:

  1. Go to Start menu, type Device Manager and open it up.
  2. Expand Bluetooth to see the listed drivers.
  3. Right-click your device driver and select ‘Update driver software’.
    Bluetooth Driver Update – Windows Device Manager
  4. Wait for it to complete.
  5. Reboot and try pairing again.

Solution 3: Restarting Services

Sometimes, the issue can be caused if the Bluetooth services on your system aren’t working properly. In such an event, you’ll have to restart them and then try pairing. Here’s how to do it:

  1. Press Winkey + R to open Run.
  2. Type services.msc in the run search box.
  3. Once the Services window opens, locate every Bluetooth related service, double-click to open Properties and select Stop.
    Stopping Bluetooth Service
  4. If they aren’t running, then just simply select Start from the Properties.
  5. In the Properties tab, select ‘Automatic’ from the drop-list in front of Startup type.
  6. Do this for every Bluetooth related service and then reboot your system.
  7. Try pairing.

Solution 4: Configuring Bluetooth Services

You can also resolve your problem by editing the Bluetooth Support service a teensy bit. This solution has so far been the most effective so make sure you implement it. Here’s how to do it:

  1. In the Services window, locate Bluetooth Support Service and double-click it to open Properties.
  2. There, navigate to the Log On tab and in front of ‘This account’, select Browse.
    Bluetooth Service Log On Tab
  3. A window pops up, select ‘Advanced’.
  4. Under Common queries, click Find now.
  5. Double-click Local Service under the ‘Search results’.
    Clicking Find Now to Get the Accounts on the System
  6. You’ll be taken back to the previous window, click OK.
  7. Once you’ve clicked OK, you’ll be brought back to the Log On tab.
  8. Clear the Password and Confirm Password boxes and then hit OK.
    Password Fields Cleared
  9. Stop the service if it is running.
  10. Now, start the ‘Bluetooth Support’ and ‘Bluetooth Handsfree’ services.
  11. After that, press Winkey + I to open Settings.
  12. Go to Devices.
  13. Turn off Bluetooth and then turn it on again.
    Bluetooth Settings Windows 10
  14. Reboot your system.
  15. Try pairing again

Solution 5: Perform a System Restore

If the error persists even after trying solution 4, then performing a system restore is your only choice. System restore takes your system back to a point where the error didn’t occur.

To perform a System Restore, please refer to this article published on our site in quite a detail.

ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

65
    BN
    Bách Nguyễn May 29, 2019

    After nearly 20 websites with the same solution, finally I had the way to solve that problem. Thanks a lots!

    JO
    jonathan Jul 22, 2019

    solution 4 was a god send thank you

    LC
    Luis Castiblanco Oct 4, 2019

    Thank you. The LOCAL SERVICE account did the trick

    AG
    Ali Get Nov 21, 2019

    Fxxk microsoft, I finally find a way to use my BT, thanks for your solution 4. It’s very useful.

    AR
    arishem Nov 24, 2019

    Solution #4 works beauty for me. Thank you very much, sir!

    1H
    1hardyparty Dec 11, 2019

    YYYYYEEESSS FINALLY! AFTER 4 LONG HOURS OF MESSING AROUND WITH DIFFERENT SITES, SOLUTION 4 WORKED FOR ME! thank you so much, i can finally use my BT again!

    SU
    suraj Jan 29, 2020

    yes same here 20-30 youtube videos and after couple of 100 attempts of troubleshooting it finally worked. I tried iobit driver booster to clen up all discopnnected devices and then the solution no 4. perfectly worked thanks.

    KJ
    Kleyton Jensen Feb 15, 2020

    THANK YOU! God damn, i had this trouble for a long time, now its fucking working! (Solution 4)

    AC
    André Coelho Apr 7, 2020

    OH MY GOD THANK YOU

    KN
    Knudsen Apr 11, 2020

    Kevin, you’re The man. Solution 4, with Local Service Account has solved the issue.
    Thank a lot mate.

    SH
    Shorwath Apr 16, 2020

    Finally working. Solution 4. Thank you!

    SF
    Silver Fang Apr 29, 2020

    Thanks. Solution 4 about the local service without the PW seemed to do the trick. Also, to send files from a device to a PC, you have to right click the bluetooth icon in the system tray, click Receive Files from the popup menu, then send the files from the device. It doesn’t work unless you follow those steps.

    LW
    Lloyd Walls May 2, 2020

    Following the instructions in solution 4 in the link below solved the problem I had with Bluetooth not connecting and giving me the error “Couldn’t connect. Try connecting again.” in Windows 10. All other attempts to solve the problem failed. I hope others will find this link useful. It will save them Hours or frustration. THANKS!https://appuals.com/fix-blu

    BR
    brokenMC May 22, 2020

    OH MY GOD. THANK YOU FOR SOLUTION 4 HOLY SHIT. Finally fixed it D;

    DC
    Dominic Conferido May 30, 2020

    This article saved my ass. Especially in LOCAL SERVICE. Thank you for this.

    AN
    Antoni May 31, 2020

    My God. Thank you! It took me hours and hours (including an hour-long call to the Microsoft support service) to fix this. Finally, solution #4 helped! Thanks a ton!

    MF
    Muhammad farrukh Jul 10, 2020

    THanks for this. Local Services solution is amazing . Have been updting driver for a year in the hope that one day I would be able to connect one device to my pc bluetooth.

    KU
    Kumar Utkarsh Jul 13, 2020

    Thank You!!! The solution 4 works like a charm. I even contacted the dell support and they were ready to even change the motherboard in few days. But this saved me a lot of trouble.

    DY
    Den Yats Aug 5, 2020

    I have this window. https://uploads.disquscdn.c
    When I open again this nothing is saved.If I try to connect from my PC to phone, PC has connected state(But it`s not), When I try to connect from phone to PC, phone writes “Couldn’t connect”.What should I do?

      SW
      Shane Warren Author Aug 9, 2020

      Try reinstalling your drivers and check if that fixes this issue.

        DY
        Den Yats Aug 11, 2020

        All drivers updated.

          SW
          Shane Warren Author Aug 13, 2020

          No, you have to reinstall them because sometimes the issue lies within the incorrect driver installation

          DY
          Den Yats Oct 13, 2020

          It doesnt work

          MZ
          Muhammad Zubyan Author Oct 14, 2020

          Have you tried stopping the service before you set tried setting these parameters?

          DY
          Den Yats Oct 17, 2020

          I’ve tried everything

          MZ
          Muhammad Zubyan Author Oct 17, 2020

          There is one more thing that you follow these steps please:-Warning: Keep in mind that modifying your registry incorrectly can cause some serious issue to your computer so please backup your registry or create a system restore point before changing anything in your registry.1. Open Run, Type “Regedit” and press Enter.
          2. Head over to this location “ComputerHKEY_LOCAL_MACHINESYSTEMCurrentControlSetServicesbthserv”
          3. Look for DWORD Value named “Start” Double click on it and change its value to 2
          4. Restart your ComputerAfter restart check if the parameters are changed or not. Hope this helps!

          DY
          Den Yats Oct 20, 2020

          what that gives me?

          MZ
          Muhammad Zubyan Author Oct 20, 2020

          It will fix your issue.

    DY
    Den Yats Aug 6, 2020

    Why u deleted my message??? It still doesn’t work!!!!

      SW
      Shane Warren Author Aug 9, 2020

      i didn’t, it requires moderation before it is approved. I replied to your original message. Sorry for the wait.

        DY
        Den Yats Aug 9, 2020

        Sorry, my fault.

          SW
          Shane Warren Author Aug 11, 2020

          All Good 🙂

    MG
    Morain Elise Gable Sep 29, 2020

    Hi Kevin; maybe you can help …in accessing the Bluetooth User Support Services and attempting to set it from manual to automatic, I keep getting a pop up that indicates “the parameter is incorrect”. Exactly what do I type into the box so this ceases to happen?

      MZ
      Muhammad Zubyan Author Sep 29, 2020

      That’s unfortunate to hear but you can try something follow these steps please:-1. Boot into safe mode.
      2. Open run and type “regedit”
      3. Navigate to “HKEY_LOCAL_MACHINESYSTEMCurrentControlSetServices”
      4. Find a key named “bthserv”
      5. Click on it once and change the value of “Start” and set it to “2”Reboot your computer into normal mode once done. Hope this helps keep me updated! Thanks

      Reply
        MG
        Morain Elise Gable Sep 29, 2020

        Got it; had do take your suggestion then go through steps 1-4 but it is up and running. Thank you soooo much Zubyan!!

    EC
    Ernest Cordeiro Sep 30, 2020

    Thanks Kevin – Local Services account worked for me

    EC
    Ernest Cordeiro Sep 30, 2020

    Thanks Kevin – the Local Services did the trick.

    AN
    anon Oct 22, 2020

    THANK YOU! I was having a hard time connecting my speaker and my phone to my PC you see. It was solution 4 that worked for my device.

    CG
    Cpt.Ghost Nov 15, 2020

    Solution 4 is a Life changer!, was frustrated for a week trying to figure this out, almost about to smash my Bluetooth speaker.. Thank you so much!!!!!!!!

    MJ
    Matt Johnson Nov 16, 2020

    Solution 4 did the trick. Thanks!

    KN
    KN Dec 3, 2020

    Solution 4 worked thank you.

    RO
    Ron Dec 4, 2020

    I usually don’t comment but this time I would really like to sincerely thank you, Kevin.
    Your solution 4 works!
    After googling over a month looking at similar answers like using troubleshooter, editing the registry and even doing a system restore. I still couldnt manage to pair my bluetooth keyboard and mouse after removing them.

    MK
    Martin Kulig Jan 17, 2021

    Thank you so much, changing the service to “This account: Local Service” fixed the connection problem for me!

    ÅJ
    Åke Jönsson Feb 21, 2021

    Hi Kevin,

    I’ve been struggling with this issue for several days, your solution about local service solved it for me.

    Thank you!

    KA
    Kuba Adamczyk Feb 26, 2021

    TWO DAYS!!! This is how much it took me to restart my BT Mouse that went missing in the system.
    Two days of browsing the web and being an inch from rebooting the system the hard way.
    …and then I found this article that shows how to properly restart the service and add the local service.
    Thanks a million man! I owe you one.

    BC
    Bovinius Cudd May 5, 2021

    #3 fixed me up. Setting Bluetooth support to Automatic fixed it. No other BT services were touched.

    EG
    Enrique Gallego Jul 14, 2021

    Thanks mate, the Local Service account worked for me too

    TE
    Terence Jul 22, 2021

    Having an old laptop upgraded to Win 10, I have been searching solution on the bluetooth connection. It may have taken weeks for now, till I read this. Solution 4 is my pick, and thanks for the author sharing this. Great work!

    MI
    milla Jul 24, 2021

    Solution 4: Configuring Bluetooth Services helped me thankssss so much… first helpful and i tried a lot of different things today. You are awesome Kevin!!

    AN
    Anna Sep 27, 2021

    Two months it took me. Two bloody months.I’m not an IT person. I was on the point of reinstalling the system. Yours was the last page I gave a chance and yours was the only one that gave the magical, miraculous, fabulous solution 4.
    You saved my sanity and a lot of my time. Thank you. And I mean, A LOT. Really.

    MC
    MCZ Oct 20, 2021

    THANKS – LOCAL SERVICE solution work perfect, thanks again!!!!

    RO
    Robbie Dec 30, 2021

    I had some reservations about setting it to the LOCAL SERVICE account, as I had tried that before with configuring wi-fi cards and the fact that I didn’t know what to put in the password fields, but you Kevin made Solution 4 so easy. I didn’t realize that these fields would auto-fill themselves. Recently upgraded my Dell Wireless 1705 PCI-E mini wifi card to an Qualcomm Atheros AR5B22 that shows up as a Qualcomm Atheros AR946x in device manager for the wi-fi part, but I’ve had a heck of a time finding the Bluetooth drivers, which are a separate setup file download and show up separtely as Qualcomm Atheros AR9462 Bluetooth 4.0 + HS Adapter in the device manager under bluetooth adapters, unlike with the old Dell card. I had to upgrade due to the fact that I had upgraded my router to a dual band 2.4/ 5 Ghz unit and I needed a 802.11ac wi-fi card to match the throughput speed. But I’ve finally managed to conquer this problem, thanks to your article. If anyone else has issues setting up the Qualcomm Atheros AR5B22 card, needs the drivers, or needs to know how to custom install them, please DM me and I’ll be glad to help. God bless.

    BR
    BiGg RiE Dec 30, 2021

    Jumping on the solution #4 band-wagon. Thanks so much! I have been dealing with this for the better part of the last 8 months and just haven’t devoted the time to look into it further.One point I will tell anyone in a similar situation on the steps… i did not have a “Bluetooth Handsfree” option in my services, but followed along anyway and it worked fine.

    TH
    Thiago Jan 14, 2022

    It worked! Thank you! For almost 2 years my bluetooth didn’t work and I tried everything to solve it… Only you method did it!

    JM
    Jomarie Musa Jan 22, 2022

    I cried for joy when it worked!!! Now, start the ‘Bluetooth Support’ and ‘Bluetooth Handsfree’ services.
    After that, press Winkey + I to open Settings, then heard my device connect. I love you so much!

    JU
    Justin Feb 13, 2022

    Thank you. Solution 4 works perfectly.

    JU
    Julia Jun 22, 2022

    OMG #4 really worked! Thank you so much, Kevin! I spent 7 hours and tried everything before I found your article.

    AB
    AB Jul 26, 2022

    i cannot thank you enough. after spending hours on USELESS solutions like troubleshooting etc you gave me the right solution of the LOCAL SERVICE one. THANK YOU SIR

    MG
    Mike Gilbson Sep 9, 2022

    solution 4! thanks!!!

    SB
    Sam Bennett Jan 13, 2023

    bloody hell! reconfiguring the service logon for the BT support service did the trick for me! 🙂
    well done!!

    EI
    Eisguy Jun 24, 2023

    Solution 4: Configuring Bluetooth Services
    Its work,, thank you

    CO
    Contradict Jun 28, 2023

    I have been suffering with this for months upon months now and the only thing that your guide mentions that absolutely every other repetitive PC help page parrot DIDN’T is the thing that finally fixed it.. Solution 4.
    Microsoft is absolute garbage. Can’t believe something stupid like that prevented me from using my stuff. (especially when it worked perfectly half a year ago)

    P
    Paras, Phoenix Ethan Cyrus B. Nov 12, 2023

    It’s been a year without Bluetooth in my laptop. Solution 4 saved my life.

    NA
    Namdev Mar 13, 2024

    This worked, thank you!!!!

    NA
    Namdev Mar 13, 2024

    Solution 4 worked!!! Thank you helping us!!!