How to Fix Error Code “2102” on Pokémon Unite?

The error code 2102 occurs when you start matchmaking in Pokémon Unite, but instead of finding a match, the matchmaking process freezes and never progresses. This error indicates that your game is unable to establish a proper connection between your device and the game’s matchmaking servers due to a connection handshake failure.

The most common reason for this issue is an unstable or blocked network connection. However, scheduled maintenance, unexpected server outages, or local firewall restrictions can also stop the handshake process from completing. Since this is primarily a connection-related error, applying the right network-level fixes usually resolves it quickly.

Now that you understand the possible causes, follow the solutions below in order.

1. Check Server Status

If the servers are down, troubleshooting your own device or network won’t solve anything. That’s why this should always be your first step. Verify the server status through the official Pokémon Unite website or their social media pages for any outage or maintenance announcements.

2. Restart the Game and Your Device

Temporary cache data, background apps, or stale network sessions can interfere with matchmaking. Restarting both your game and your device clears these conflicts and re-initializes the connection.

1. Completely close the game and any other active apps.
2. Power off your device (mobile phone, Nintendo Switch, etc.).
3. Wait a couple of minutes.
4. Restart the device and launch the game again.

3. Restart Your Router or Switch Network

In many cases, your device isn’t the real problem, your network path is. Restarting your router forces it to establish a fresh internet route and assign a new IP address, which can resolve handshake failures. Alternatively, switching to mobile data or a different Wi-Fi network can bypass faulty or restricted routes.

By refreshing your network connection, you give Pokémon Unite a clean path to communicate with its servers, significantly increasing the chances of a successful match connection.

4. Reinstall Your Game

Pokémon Unite, like most online games, stores local data and configuration files that help speed up matchmaking and gameplay. Over time, these files can become corrupted or outdated, which can prevent proper communication with the matchmaking servers. A clean reinstall ensures all core files are restored to their default, stable state.

1. Uninstall Pokémon Unite.
2. Restart your device.
3. Reinstall the game from the official source.
4. Launch the game and check if the error is resolved.

5. Contact Support

If none of the above solutions work, the issue may be related to your account configuration or a deeper server-side problem that can’t be fixed locally. In such cases, contacting the official support team is the best approach. They can investigate account synchronization errors, corrupted matchmaking data, or backend restrictions affecting your device.

To get in touch with Pokémon Unite support, visit the official support page and submit a detailed ticket describing the error.