Fix Error Code 0x87e0000d on Xbox One and PC

The error code 0x87e0000d is encountered by Xbox One and PC users when they’re trying to install certain games via the Microsoft Game store.

Xbox One Error Code 0x87e0000d

What’s causing the Error code 0x87e0000d on PC and Xbox One?

  • Xbox Live Server issue – As it turns out, this issue can occur due to a server-side issue that is beyond your control. If this scenario is applicable, you check the status of the servers and switch your console to offline mode if any core services are down.
  • Temporary Glitch – Several affected users have reported that the issue can appear in situations where the validation process is stopped by a temporary glitch. In this case, you can fix the issue by performing a power cycling procedure.
  • System file corruption – In rare circumstances, this issue might appear due to an OS-breaking glitch that renders the console unable to verify the ownership of digital media. In this case, the issue can be fixed by performing a console reset.

Method 1: Verifying the status of the Xbox One servers

Before you try out any other fixes, you should proceed by investigating if the issue is not beyond your control. Several affected users that we’re also struggling to resolve the error code 0x87e0000d have confirmed that in their case, the issue was being caused by a problem with the Xbox Live servers.

Keep in mind that PCs and Xbox One consoles operate on the same shared infrastructure. This means that if a server issue affects one platform, chances are the other will also be affected.

To check whether your particular scenario is being caused by s server issue, visit this link (here) and see if any Xbox Live core services are experiencing outage periods. In most cases, this will be caused by a DDoS attack or by a scheduled maintenance period.

Verifying the status of the Xbox live services

If the investigations revealed that some services are affected, it’s very likely that the issue is beyond your control. In this case, none of the repair strategies included below will work for you. The only viable thing that will allow you to avoid the error is to wait patiently until Microsoft’s engineers manage to fix the problem.

However, if the investigations above have revealed that there are no problems with the Xbox One Live servers, move down to the next potential fix below to deploy a series of repair strategies that other affected users have successfully deployed.

Method 2: Installing the game in Offline Mode (Xbox One Only)

If you’re encountering the issue on an Xbox One console when you’re trying to install a game from a physical disk, you might be able to circumvent the error message entirely by doing the installation while the console is switched to Offline mode.

Several affected users have confirmed that after doing this, they managed to install and play the game without issues. By switching the console to Offline Mode, you will avoid the online validation step that is most likely triggering the 0x87e0000d error.

But by doing so, you will not be able to access any multiplayer components or other network-based features that are normally accessible. However, you should be able to complete the game installation and play single-player content normally.

Here’s a quick guide on switching your console to Offline mode:

  1. Press the Xbox button on your controller once to bring up the Guide menu. Next, once you get there, use the tabs at the top to land directly into the network settings window (Settings > System > Settings > Network)
  2. Once you’re inside the correct Network menu, select the Network Settings menu and then select Go Offline (from the left-hand side).
    Going Offline on Xbox One
  3. Once you get to this point, your console is already switched to offline mode. To see if the operation is successful, restart your console and repeat the action that was previously causing the 0x87e0000d error code.
  4. In case the same problem is still occurring, reverse engineer the steps above to disable Offline mode and move down to the next potential fix below.

Method 3: Performing a power cycling procedure (Xbox One Only)

According to several affected users, the issue can also occur on Xbox One due to one or more temp files that are interfering with the installation of the new game. In this case, you should be able to resolve the issue fairly easily by performing a power-cycling procedure.

This operation will end up draining the power capacitors, which will end up clearing most firmware issues and temp files that might end up triggering the 0x87e0000d error code.

Here’s a quick guide that will allow you to do this:

  1. Start by ensuring that your console is fully turned on (not in hibernation mode).
  2. Press the Xbox button on your console once and keep it pressed for around 10 seconds (or until you see that the front LED stops flashing).
    Performing a hard reset on Xbox One console.
  3. As soon as you do this, release the power button and wait for a full minute. If you want to be extra sure that the procedure is performed successfully, you can also physically disconnect the power cable from the power outlet and wait for a couple of seconds to ensure that every drop of electricity is cleared.
  4. After this, start your console again conventionally and pay attention during the initial screen – If you see the Xbox animation, it’s confirmation that the power cycling procedure was successful.
    Xbox One Starting Animation
  5. Once the next booting sequence is finished, repeat the action that was previously causing the issue and see if the issue is now resolved.

Method 4: Doing a console reset (Xbox One Only)

If you followed the instructions above and you’re still encountering the 0x87e0000d error, you might be able to get the issue resolved by doing a factory reset on your Xbox One console. This operation will end up resetting any files belonging to your os, which will also delete any data that has been tainted by corruption.

Here’s a quick guide on doing a console reset on Xbox One:

  1. Press the Xbox button (on your controller) to open up the guide menu. Once you get there, go to System > Settings > System > Console Info. Once you manage to get inside the Console Info menu, select the Reset console menu and press the A button to access it.
    Performing a soft factory reset
  2. Once you manage to get inside the Reset console menu, choose Reset and keep my games & apps.
    Soft Resetting Xbox One

    Note: If you want to do a full reset, choose Reset and keep my games & apps.

  3. Wait until the process is complete. At the end of it, your console will automatically restart.
  4. Once the next booting sequence is complete, launch the game that was previously triggering the 0x87e0000d error and see if the issue has been resolved.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix Error Code 0x87e0000d on Xbox One and PC

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