Fix: “Loading your order” Error on Epic Games Launcher

When trying to purchase games from the Epic Games Store, many players have reported that they often get completely stuck on the screen where it says “Loading your order…”.

How to Fix Epic Games Launcher Stuck on Loading your Order

This bug stops the players from being able to purchase the game. And unfortunately, it still hasn’t been patched. But the good news is that fixing this bug is quite easy.

Before diving into the fixes, let’s look at all the possible causes of your Epic Games Store getting stuck on the “Loading your order…” screen.

  • Weak Internet Connection: Whenever you encounter a connectivity error, check your internet connection before trying other solutions. A weak or unstable internet connection is usually the main cause of connectivity issues.
  • Epic Games Server Issue: If there’s a big free release on the Epic Store, hundreds of thousands of people will try to claim the game simultaneously. This can cause server problems, which can prevent people from being able to claim games.
  • Epic Games Store Web Cache: The Web Cache folder within the Epic Games Launcher install location can get filled up with junk over time, causing errors with the store.
  • Outdated Epic Games Launcher: An outdated version of the Epic Games Launcher can cause problems with downloads and purchases.
  • Game not available in your region: Some games are region-locked, so people from only certain regions have access to them. This can be one of the reasons why the store gets stuck on the “Loading your order…” screen for some people. 
  • Broken Epic Games Launcher: The Epic Games Launcher is known to be quite buggy, so doing a quick reinstall of the launcher may fix this issue.
  • DNS Server Problem: If you’re using the automatic DNS Server setting on Windows, it can cause connectivity issues, which may be why you cannot purchase the game from the Epic Games Store.

1. Wait for Some Time 

If you’re trying to purchase a game through the Epic Games Store, but it keeps getting stuck on the “Loading your order…” screen, it may just be a connectivity issue.

And every time you face such a connectivity issue while using an online service, the first step of troubleshooting is always to wait a little while.

The Epic Game Stores servers may be encountering some heavy load, which can slow them down. If this happens, then it’ll take a long time for the servers to be able to process your order.

So if you’re encountering this issue, you should be patient and wait for a little while before you try any troubleshooting.

When the store gets stuck on the “Loading your order…” screen, wait for at least 5-10 minutes before you exit the store. There’s a high chance that the order will load if you wait for some time. 

2. Check your Internet Connection

Sometimes, our internet connections can become slow and/or unstable for several reasons. So before you go ahead and try the solutions we’ve listed below, make sure to check the status of your own internet connection. 

To do so, try using an online internet speed test. If the test shows that your internet is very slow, check to see if you’re downloading any program or streaming a high-quality video in the background. 

If there isn’t, check if someone else is downloading/streaming something on a device connected to your network. 

Pause all downloads and streams, and then connect your system to your router using an Ethernet cable to get the most stable internet connection. 

If this still doesn’t solve the issue, try restarting your router. Turn off your router, wait a minute, then start it up again.

If this method fails too, the next step is switching to a new internet connection. You can connect to your mobile data if you don’t have one available. This can be done using the hotspot feature on your phone.

To connect your PC to your mobile data, follow the steps we’ve listed below:

  1. Turn on the Wifi feature on your PC/laptop.
  2. Enable Mobile Data on your phone.
  3. Enable the Hotspot feature on your phone.
    Enabling Mobile Hotspot
  4. Open the Wifi list on your PC/laptop and connect to your phone.
    Connecting to Mobile Data

Once you’ve connected to your Mobile Data, disconnect from your other internet connection.

Now, open up the Epic Games Store and try purchasing the game. If you still get stuck on the “Loading your order…” screen, don’t worry, as we’ve listed many more solutions below.

3. Check the Status of Epic Store Servers

Whenever a popular game goes free-to-play on the Epic Games Store, hundreds of thousands of people rush to save the game to their library, especially if the game is only free for a limited time period.

A huge load is put on the Epic Game Store servers whenever this happens. And when the servers get overloaded, they run into problems and can even go down temporarily.

So another thing to check before troubleshooting the Epic Games Launcher is the status of the Epic Store Servers. Search online to see if anyone else is currently encountering the same issue as you. 

If you find many people complaining online about the same problem you’re facing, then it means that the issue is not on your end.

And in this case, all you can do to fix the issue is just wait. You likely won’t need to wait long as the servers usually get fixed quickly.

4. Delete the Webcache Folder

In the Epic Games Launcher installation folder, there’s a folder called “webcache”. In this folder, the Epic Games Launcher stores data it’ll need to use later. This gives the launcher quick access to the data, allowing it to load it very quickly.

However, there seems to be some sort of bug with this folder, as many users online have reported that the webcache folder is the root cause of the “Loading your order…” bug. 

So, there’s a very high chance that deleting the webcache folder from your Epic Games Launcher file location will fix this error.

Follow the steps we’ve listed below to clear the webcache of the Epic Games Launcher:

  1. Close the Epic Games Launcher completely.
  2. Press Windows Key + R simultaneously to open the Run dialogue box.
  3. Type %localappdata% and press enter.
    Opening the Local AppData folder
  4. Open the EpicGamesLauncher folder.
    Opening the EpicGamesLauncher folder
  5. Open the Saved folder.
    Opening the Saved folder
  6. Delete all webcache folders.
    Deleting the webcache

Once the webcache folders are deleted, open the Epic Games Launcher and try to purchase the game again. Your order should now have no trouble loading.

But if your purchase continues to freeze at the “Loading your order…” screen, try using the solutions we’ve listed below.

5. Update your Epic Games Launcher

Epic Games releases updates for their Epic Games Launcher quite often. And as with any program, if you don’t update the Epic Games Launcher frequently, you’ll likely run into many issues.

These issues are usually problems with launching and downloading games, but it can also affect the process of purchasing games from the store.

So make sure to update your Epic Games Launcher regularly. To do so, follow the steps we’ve listed below:

  1. Open the Epic Games Launcher.
  2. Click on your profile icon in the top-right corner of the window.
  3. Click on Settings.

    Opening Epic Games Launcher Settings
  4. See if there’s a “Restart and Update” option.
    Updating the Epic Games Launcher

If there’s a Restart and Update option, click on it, and the launcher will begin updating itself. 

If you don’t see a Restart and Update option, your Epic Games launcher is up to date, and there are no updates available. In this case, continue with the solutions we’ve listed below.

6. Buy the Game Using a VPN

Sometimes, some newer games are only available in specific regions. So if you don’t live within that region, the game will either not show up in your store, or your order for the game won’t go through.

But there’s an easy way to get around this. You can simply use a VPN (Virtual Private Network) to change your location artificially, tricking the store into thinking you’re present in another region where the game is available. 

Many VPNs are available online, so choosing one that works can be very difficult. If you need help choosing the best VPN, check out our best VPNs list for gaming

Once you’ve downloaded any one of the VPNs from our list, open it up and connect to either a US, Germany, or Canada server. 

Before connecting to the VPN, make sure to exit from the Epic Games Launcher. And once the VPN is connected, open up the Epic Games Store and try purchasing the game now. Your order should now go through. 

7. Flush DNS

DNS (Domain Name System) is a system that converts a domain name into an IP address, allowing you to access different websites.

Windows saves these IP addresses as cache. This cache continues to build up as you keep surfing the internet. And if there’s a large enough build-up of this cache, it can cause problems like connectivity errors. 

So one possible solution to the Epic Store “Loading your order…” bug would be to clear this cache by flushing your DNS.

Flushing your DNS is easier than it sounds. Follow the steps we’ve listed below to flush your DNS:

  1. Press Windows Key, type cmd, and enter to open Command Prompt.
    Opening Command Prompt
  2. In Command Prompt, type the following command.
    ipconfig /flushdns
  3. Press enter to flush your DNS.
    Flushing DNS

After you enter, a message will appear in Command Prompt, which will tell you that you’ve successfully flushed your DNS.

DNS successfully flushed

8. Reinstall the Epic Games Launcher

Another quick way to solve this error is to try reinstalling the Epic Games Launcher. Compared to its more successful counterpart, Steam, the Epic Games Launcher is known to be quite slow and buggy. 

So the cause of the “Loading your order…” bug might just be the Epic Games Launcher itself. If the above solutions didn’t work for you, try reinstalling the Epic Games Launcher by following the steps listed below:

  1. Press the Window Key and search Settings.

    Opening Settings
  2. Select Apps.

    Opening the Apps menu
  3. Search “Epic Games Launcher” in the search bar.
  4. Click on Epic Games Launcher and uninstall. 
    Uninstalling Epic Games Launcher

After the Epic Games Launcher has been uninstalled, head to their official site and download it again. 

Complete the installation process, log into your account, then try purchasing the game again. 

9. Change your DNS Server

The DNS Server you’re using can sometimes impact your internet connection speed. So you should always set your device’s DNS server to optimal instead of letting Windows decide what server to use. 

The most optimal DNS server for gaming is the Google DNS server. To switch over to the Google DNS server, follow the steps we’ve listed below:

  1. Press Windows Key, type Settings, and press enter.
    Opening Settings
  2. Select the NetworkInternet category.
    Opening Network and Internet Settings
  3. Select “Change adapter options.”

    Opening Adapter options
  4. Right-click on the network that you’re connected to and click on Properties.

    Opening Network properties
  5. Left-click on Internet Protocol Version 4 (TCP/IPv4) in the list of options.
  6. Click on Properties.

    Opening Internet Protocol options
  7. Select “Use the following DNS server addresses:” 
  8. Type in the Preferred DNS server option.
  9. Type in the Alternate DNS server option.
    Changing DNS Server
  10. Click on OK.
  11. Restart your PC.

You have now switched over to the Google DNS server. Try launching the Epic Games Store now and making your purchase. The error will likely go away.


Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.