How to Fix Server Error on Dexcom App (iOS and Android)

The Dexcom app may show a server error due to improper configuration of your phone’s regional and language settings. Moreover, the outdated OS of your phone or outdated Dexcom app may also cause the issue at hand.

The issue arises when a user encounters the server unavailable or server error message when using a Dexcom app (G6, G6 Share, Dexcom Clarity, Dexcom Follow app, etc.).

Dexcom Server Error

You can fix the Dexcom server error by trying the solutions below but before that, check if your phone is compatible with the Dexcom app (an app or OS update may render your device incompatible). Also, make sure the Dexcom servers are up and running. If you are encountering the Dexcom server error with a new phone, make sure the transmitter is not paired to the older phone.

Enable/ Disable the Airplane Mode and Restart Your Phone/ Networking Equipment

The Dexcom server issue could be the result of a temporary glitch of your phone’s modules and enabling/ disabling the airplane mode or restarting your phone/ networking equipment may solve the server issue.

  1. Open the Quick Settings menu of your phone (by swiping up or down on your phone screen) and tap on the Airplane icon.
    Enable the Airplane Mode
  2. Then wait for a minute and disable the Airplane Mode.
  3. Now make sure the mobile data or Wi-Fi is enabled and Bluetooth is disabled.
  4. Then launch the Dexcom app and check if is server issue is resolved.
  5. If not, power off your phone and networking equipment (like a router, modem, extender, etc.).
  6. Now wait for 1 minute and then power on your phone/ networking equipment to check if the Dexcom server issue is resolved.

Update the Dexcom App to the Latest Build

You may encounter the Dexcom server error on any of the Dexcom apps if the Dexcom app is outdated and updating the Dexcom app may solve the problem.

  1. Launch the Google Play Store and open its menu (by tapping your user icon in the top right).
  2. Now tap on My Apps & Games and select the Installed tab.
    Open My Apps & Games in Play Store
  3. Then open Dexcom and click on the Update button (if an update is available).
    Open the Dexcom Follow App in the Application Manager
  4. Once the Dexcom app is updated, launch it and check if it is clear of the server error.
    Update the Dexcom Follow App

Update the OS of Your Phone to the Latest Release

The Dexcom app may show the server error if the OS of your phone (Android or iOS) is not updated to the latest release and updating the OS of your phone to the latest release (stable or beta) may solve the problem. Before proceeding, make sure to create a backup of your mobile phone and fully charge it.

  1. Launch your phone’s Settings and open About Phone.
    Tap on About Phone in Settings
  2. Now tap on System Update and Check for Updates (if an update is available, download and install the Android update).
    Tap on System Update in the Android Settings
  3. Once updated, check if the Dexcom app’s server app is resolved.
    Check for Updates in the Android Settings
  4. If not, then check if joining the beta program of your phone’s OS and updating to the latest beta release solves the Dexcom server error.

Edit the Language and Regional Settings of Your Phone

The Dexcom app may throw the server error if the language or regional settings of your phone are not properly configured e.g., if you are in Canada and your phone’s language/region is set to English (UK), then the Dexcom app may throw the server error. In this context, setting the phone’s language as per your location may solve the problem.

  1. Launch your phone’s Settings and open Language and Input settings.
    Open Language & Input
  2. Now select Language and choose the language as per your location e.g., if you are in Canada, then select English (Canada).
    Open Language in the Android Phone’s Settings
  3. Then launch the Dexcom app (G6, Follow, etc.) and check if its server error issue is resolved.
  4. If not, then check if setting the phone’s language to English (US) clears the server error.
  5. If the issue persists, then launch your phone’s Settings and open Date & Time.
  6. Now toggle off Automatic Date & Time and Automatic Time Zone.
    Change Time Zone in the Android Phone’s Settings
  7. Then tap on Select Time Zone and make sure it is accurate as per your physical location.
  8. Now launch the Dexcom app and check if its server error is cleared.

Try Another Network

The Dexcom server issue could be the result of a blockage by the network (either ISP or your organization). In this context, trying another network may solve the Dexcom issue.

  1. Disconnect your phone from the current network and then connect to another network (like your phone’s hotspot).
    Enable Hotspot of Your Phone
  2. Now check if the Dexcom app is working fine. If so, then contact your ISP or organization to whitelist/ unblock the Dexcom web addresses.
  3. If the issue persists on another network, then check if using a VPN client app solves the Dexcom server error.

Remove the Conflicting App

You may encounter the Dexcom server error if another app on your phone is hindering the operation of the Dexcom app and removing the conflicting app may solve the problem. Following apps are reported by the users to create the Dexcom issue:

  • Hostfile Adblocker
  • xDrip

If you have any of these apps (or a similar one), then uninstall it and check if that resolves the Dexcom server error. For illustration, we will discuss the uninstallation process for the xDrip app.

  1. Open your phone’s Application Manager (in the phone’s Settings) and select xDrip (or xDrip+).
    Open Apps in the Android Phone’s Settings
  2. Then tap on Uninstall button and confirm to uninstall the xDrip app.
  3. Once uninstalled, reboot your phone and upon reboot, check if the Dexcom server issue is resolved.

Reinstall the Dexcom App

Your Dexcom app may show the server error if its installation is corrupt and reinstalling the Dexcom app may solve the problem. But before proceeding, make sure no other method works for the server issue, because if the server issue is due to another reason, then after reinstalling the app you may fail to log in to the app due to server error. Also, do not forget to back up the essential app data.

  1. Navigate to the Application Manager (or Apps) in your phone’s Settings and tap on the Dexcom app (e.g., the Follow app).
    Open the Dexcom Follow App in the Phone’s Application Manager
  2. Now tap on the Force Stop button and confirm to stop the Dexcom app.
  3. Then tap on Uninstall button and confirm to uninstall the Dexcom app.
    Force Stop and Uninstall the Dexcom Follow App
  4. Once uninstalled, reboot your phone and upon reboot, reinstall the Dexcom app to check if its server issue is resolved.

If the issue persists, you may have to use a 3rd party app (like Nightscout) to get the readings (until the issue is reported to be resolved with the Dexcom app).

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How to Fix Server Error on Dexcom App (iOS and Android)

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