How To'sWindows

FIX: Aw, Snap! Error on Google Chrome

You are probably here because all of a sudden while trying to access a website on your Google Chrome browser, you have instead gotten an “Aw, Snap! Error.” It can also be that someone has asked you to help them fix the issue on their Google Chrome browser. The “Aw, Snap! Error” basically occurs when the webpage that you are trying to access crashes unexpectedly and refuses to load despite having internet connection on the computer.

The “Aw, Snap! Error” occurs while you still have an active internet connection on your device. The error does not give the exact details as to why the page has refused to load, but it is generally related to, temporary webpage unavailability, browser extensions or anti-virus software. On the Chromebook, memory and battery can be the cause of this issue on the browser.

In this article, we will go through the different recommended methods that have worked for users, leading to the resolution of the “Aw, Snap! Error.” You should note that the error disappears after the first fix if the root cause of the issue is temporary, but if it keeps reoccurring, you might have to go through all the methods that have been outlined.

aw-snap-error

Method 1:  Reload the Webpage and Close Tabs

This is a fast method to resolve the “Aw, Snap! Error” and it is easiest of all the methods. If you check on another tab that other websites are loading, the all you have to do is to reload the webpage and the error goes away. On the Chrome browser, you will see a reload icon on the error message, click on it to reload the page. If you cannot find the reload icon in the body of the error message, use the reload button besides the address bar to refresh the webpage.

If it is related to memory issues, all you will have to do is close some of the tabs and reload the page. The issue will then be resolved.

Method 2:  Reboot Device

This is an old method of fixing issues but very effective even on the “Aw, Snap! Error.” Press the power button on your mobile device to turn off and press again to turn on. If it is on a computer, close all the programs and shut down the normal way. Chances are that there are updates or fixes that are waiting to be installed. Once the device is turn on, launch your Google Chrome browser and check if the issue has been resolved.

Method 3:  Disable Apps and Extensions

If previous methods does not resolve the “Aw, Snap! Error” the issue might then be related to extensions or apps on your Chrome browser that has recently been added. To check the browser extensions that might cause the page to crash follow the steps. Click the Menu button which is normally represented with three horizontal lines or three dots depending on the version you are using, select Tools or Settings, and then click Extensions. Disable all the extensions and restart the browser. If the page loads successfully, then an extension on the browser is causing the issue. Consider enabling them one after the other to isolate the actual extension causing the issue. Repeat the same process for the apps by deleting the apps to isolate the one causing the issue; you can always install them again.

aw-snap-error-chrome

Method 4:  Reset to Factory Setting

Resetting your browser to factor settings can help resolve the “Aw, Snap! Error.” To do this, click the Menu button which is normally represented with three horizontal lines or three dots depending on the version you are using, select Tools or Settings. From Settings scroll down and click Advanced Settings to display more settings, locate Reset Settings; click to restore your browser to the default settings.

reset-chrome-aw-snap-error

Method 5:  Anti-Virus Settings and Scan

Some users have also reported that the “Aw, Snap! Error” is related to the anti-virus that they have on their device or presence of malicious software on the device. The first step is to run a complete scan on the device to be sure that there are no malicious files or programs that are preventing Google Chrome from displaying the content of the webpage.

If the scan did not reveal anything, check your anti-virus or security software settings to ensure that they are not interfering with your Chrome browser functionality. Some applications may not allow certain websites to load properly, while others might prevent Chrome from accessing the Internet. Add Google Chrome as an exception in your program’s firewall or anti-virus settings to have this issue resolved.

Method 6:  Create a New Profile

If all the outlined methods fail, you can create a new profile for your Google Chrome browser. To do this, close the browser and launch your file explorer. For windows OS, press Windows + E on the keyboard to launch Windows Explorer, enter %LOCALAPPDATA%\Google\Chrome\User Data\ in the address bar of the windows explorer. or use Windows + R key to enter the path and Locate Default in the window that opens, right-click the folder and select Rename and put something else like Backup Default. Finally, launch Chrome and try access the Webpage again.

chrome-delete-profile

User Suggested Method

The latest versions of Chrome & Canary seem to have corrected the Aw Snap Error for me running WIN 10 64 BIT with all of the latest MSFT updates installed.

Chrome version is Version 53.0.2785.116 m (64-bit)
Canary version is Version 55.0.2864.0 canary (64-bit)

5 Comments

  1. Hey, Kevin, EXCELLENT website! If everyone having a problem with Google Chrome crashes reads and heeds this one, they will fix their problem. Thanks for posting this!

  2. Hi Kevin,

    That did not work. I am not getting the snap error you are referring to, but thought I would try it anyway just to see. I did notice something though. I have ran malwarebytes and avira free as I told you before. So I decided to uninstall the 2 programs temporarily. Avira free and avira launcher uninstalled fine, but when I went to uninstalll malwarebyes, it was not in my programs and features section of the control panel. I then thought maybe I could delete the program from program files, but it would not let me do that. It says the program is running, but I am not using it and cannot find it anywhere. ???

  3. From what i see, chrome is using most of the CPU and Memory. Reboot PC and try using Internet Explorer (do not open Chrome) after reboot and see if that works? I don’t think MB or Avira is the culprit.

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FIX: Aw, Snap! Error on Google Chrome

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