Fix: Assassin’s Creed Shadows Helix Store Error Code [ANIMUS-10-00003]

The error code “Assassin’s Creed Shadows Helix Store Error Online Service Error Code [ANIMUS-10-00003]” appears when the game cannot connect to Ubisoft’s online services, affecting access to both the Helix Store and Animus system features.

According to user reports and community feedback, this issue is frequently linked to third-party accounts—such as Twitch, YouTube, Amazon, and others—connected to your Ubisoft profile. These connections can interfere with Ubisoft’s account authentication or session validation processes.

Before diving into account management, try the following quick fixes:

• Restart your router: This refreshes your network connection, clears temporary routing issues, and may assign a new IP address—helpful for reestablishing communication with Ubisoft’s servers.
• Log out and back into Ubisoft Connect: This forces the app to refresh your session, reauthenticate your credentials, and reload any outdated or corrupted account data.

If these steps don’t work, proceed to unlink third-party accounts starting with Twitch, which appears to be the most common trigger for this error.

1. Unlink Twitch from Your Ubisoft Account

Since a linked Twitch account is one of the leading causes of this error, begin by disconnecting it from your Ubisoft account.

Many users have resolved this issue by removing third-party connections—especially Twitch—even when Ubisoft’s servers were running normally. This suggests strongly that the error is caused by account linkage conflicts, not by server outages.

1. Go to the Ubisoft Account Management page and log in with your Ubisoft credentials.
2. In the Account Information section, scroll down to Linked Accounts and find your connected Twitch account.
   
3. Click Unlink next to your Twitch account and confirm when prompted.
4. Fully close and restart Ubisoft Connect, then launch Assassin’s Creed Shadows to see if the error is resolved.

2. Unlink Other Third-Party Accounts

If unlinking Twitch doesn’t fix the issue, try disconnecting other accounts like Stadia, Amazon, Facebook, or any others listed under your Ubisoft profile.

1. While logged into your Ubisoft Account Management page, navigate to the Linked Platforms section.
   
2. For each connected account you want to remove:
   • Click the Unlink button next to it.
   • Confirm the action when prompted.
3. After unlinking, fully quit Ubisoft Connect (right-click the system tray icon → Exit), then relaunch it and start the game.

3. Contact Ubisoft Support

If the issue persists after unlinking third-party accounts, it’s best to contact Ubisoft Support for personalized assistance. Their support team can investigate deeper account-level problems and provide targeted fixes.

1. Visit the official Ubisoft Support page.
2. Use the search bar at the top to look for “Assassin’s Creed Shadows” or the specific error.
   
3. Browse the suggested articles or click on Contact Support if none match your issue.
   
4. When submitting a request, be sure to include:
   • The full error code: [ANIMUS-10-00003]
   • Your gaming platform (PC / PlayStation / Xbox)
   • Steps you’ve already tried
   • Screenshots or video of the error screen