Some PC, Ps4 and Xbox One users have been getting the ‘Error code 100‘ message whenever they attempt to connect to the game’s servers. Although this method is confirmed to occur on PC, it’s much more common on Xbox One and Playstation 4.
As it turns out, there are several a couple of different causes that will contribute to the apparition of this particular error code with Apex Legends:
- Underlying EA server issue – In the past, this problem was encountered at a wide scale due to a multi-platform server issue that was beyond the player control. If this scenario is applicable, the only thing you can do is confirm that Apex Legends is currently dealing with a server issue and wait for the inconsistency to be fixed.
- Inconsistent default DNS – By far, the most frequent culprit that will end up causing this problem is an inconsistent DNS range that ends up inhibiting the connection with the game server. In this case, you should be able to fix the problem by migrating to a more stable range (Google DNS).
Method 1: Checking for EA Server Issues
Before you try any of the potential fixes below, you should ensure that the problem is not beyond our control. As some other affected users have reported, this problem can also occur due to some kind of server issues that are currently plaguing the EA servers.
Because of this, you should start this troubleshooting guide by checking services like DownDetector or IsTheServiceDown to see if other Apex players are currently encountering the same 100 error code.
In case EA is currently experiencing problems with their servers, one of the 2 directories above should present you with enough evidence that the game is currently in the middle of a server problem.
If this scenario is applicable, the only thing you can do is wait for the problem to be fixed by Respawn (the developer of Apex Legends).
On the other hand, if you discover no potential server problems, move down to the next potential fix below.
Method 2: Using Google’s DNS
According to the vast majority of users who managed to resolve the error code 100 in Apex Legends, this problem is most likely a DNS (Domain Name System) issue.
The widely affected fix, in this case, is to complete the migration to a more stable DNS (most commonly the DNS provided by Google).
However, since this issue is multiplatform (occurs on Xbox One, Playstation 4, and PC), the steps of completing the move to a Google DNS range will be different depending on the platform where you’re encountering the error code 10 on.
Because of this, we’ve created 3 separate guides detailing how to do this on each platform. Follow one of the guide below (the one applicable to your platform of choice) to complete the migration to Google DNS:
A. Changing to Google DNS on PC
- Press Windows key + R to open up a Run dialog box. Next, type ‘ncpa.cpl’ and press Enter to open up the Network Connections window.
- Next, from the Network Connections window, right-click on Wi-Fi (Wireless Network Connection) and choose Properties if you’re using a wireless connection. In the event that you’re using a wired connection, right-click on Ethernet (Local Area Connection) instead.
Note: When you are prompted by the UAC (User Account Control), click Yes to grant administrative privileges.
- From the Ethernet Properties or Wi-Fi screen, go over the Networking tab and navigate to the section entitled This connection uses the following items section. Once you’re there, check the box associated with Internet Protocol Version 4 (TCP / IPv4) and then click on the Properties button.
- Inside the Internet Protocol Version 4 (TCP/IPv4) Properties screen, click on General tab, then check the box associated with Use the following DNS server address.
- Once you get to the next screen, replace Preferred DNS server and Alternate DNS server with the following values:
- If you’re also using TCP/IPv6 protocol, go back and do the same thing for the Internet Protocol Version 6 menu. Just change the Preferred DNS server and Alternate DNS server to the following value:
- Once the changes are saved, restart your PC, then open Apex Legends once the next startup is complete and see if the error code has been resolved.
B. Changing to Google DNS on Playstation 4
- From the main dashboard of your PS4 console, swipe upwards, then navigate to select the Settings icon, then press X to access the menu.
- Inside the Settings menu, navigate to Settings > Network and then choose Set Up Internet Connection from the list of available options. Next, choose Custom, so you have the option to establish a custom DNS range.
- When asked if you want to configure your IP Automatically or Manually, choose Automatic.
- At the DHCP Host Name prompt, choose No Not Specify.
- Once you arrive to the DNS Settings stage, choose Manual, then set the Primary DNS to 220.127.116.11 and the Secondary DNS to 18.104.22.168.
Note: If you prefer to use IPv6, you need to use the following values instead:
Primary DNS - 22.214.171.124 Secondary DNS - 126.96.36.199
- Finally, save the change, then restart your PS4 console and see if the problem is now fixed.
C. Changing to Google DNS on Xbox One
- From the main dashboard of your Xbox One menu, press the Xbox button (on your controller) to open up the guide menu. Once you’re inside, access the All Settings menu.
- Once you’re inside the Settings menu, look for the Network tab using the vertical menu on the right, then access the Network Settings sub-menu.
- Inside the Network menu of your Xbox One console, choose Advanced Settings from the section on the left.
- From the Advanced Settings menu, choose DNS settings, then choose Manual at the next prompt.
- At the next prompt, change the default DNS values to the following:
Primary DNS: 188.8.131.52 Secondary DNS: 184.108.40.206
Note: If you want to use IPV6, use these values instead:
Primary DNS: 220.127.116.11 Secondary DNS: 18.104.22.168
- Save the changes, then launch the game again and see if the error code is now resolved.