How to Fix Amazon Prime Video Not Working Issue?

Is Amazon Prime Video not working? When this issue arises, it prevents people from using the streaming app. In some instances, this problem doesn’t even allow people to access their accounts, while in others, they are unable to watch any series. This issue is being encountered on TVs, PCs, and mobile devices.

What causes this issue?

The main cause of this Amazon Prime Video problem is the connection with the servers. When the streaming app is going through updates, it might become unusable until the developers repair it and the maintenance period is over.

It could also be affected by some random problems with your TV. These problems could happen because your TV is outdated, or could be simple bugs or glitches.

Your network connection might also be problematic because the streaming app can’t work without a stable network connection.

The cache data of the app might also cause problems on your phone.

How to fix this issue?

There are a few ways that you can do to fix this issue. You will find methods to fix your Amazon Prime Video on your TV as well as your phone. Here are the methods:

1. Check the server status

The first thing you need to do before trying to fix this issue is to check the server status. The servers might be under maintenance because the developers are fixing something in the app. When this is happening, the servers are down and inaccessible.

You should start by looking at sites like Downdetector or IsItDownRightNow. You will be able to see the status of the servers from the last 24 hours. You can also see the number of reports that were made. Check to see what other people have to say.

You can also leave a report if you want.

If you see reports but can’t find any answers, you can also check the official Twitter account of Prime Video. Here you will be able to see the latest posts of the developers of it. Scroll down and see if you find any posts related to your situation.

If there aren’t any reports at the same moment as you, the servers are not the cause of this issue.

2. Restart the TV from the remote

The next thing you should try is to restart your TV from your remote control. Many TVs come with the feature to restart them directly with the remote control when the TV is on.

This process will offer a complete restart of the TV, fixing the bug that doesn’t let you watch Amazon Prime Video. You can do this directly from your TV 

Here are the steps you need to follow:

1. From the Amazon Prime Video app, you need to grab your remote control.
2. Now press and hold the Power button on your remote control until the TV turns off.

   

3. Keep the button press until the TV turns back on.
4. Once the TV is back on, test Amazon Prime Video to see if now it works.

3. Un-plug and re-plug your TV

You can also perform a power cycle of your TV in order to fix the Amazon Prime Video not working issue. This process will restart your TV completely, eliminating all the energy and cache files stored in the TV.

All you need to do in this case is unplug the power cord from the socket and re-plug it back. It will perform internal software that will restart all the interior hardware as well as eliminate all the energy that remains stocked inside your TV. This will ensure that the TV restarts completely and doesn’t let any cache files on.

To do this, you need to unplug the power cord from the power socket and leave it unplugged for at least a minute. You can leave it, even more, to ensure that the TV is emptied completely of the remaining energy.

Once the time has passed, you can plug the power cord back into the power socket. Turn on your TV and test Amazon Prime Video to see if now it works.

4. Update your TV

You should also try to update your TV to the latest version of the software. This can help you fix the Amazon Prime Video because the app might not work due to the software being outdated.

When updating your TV, you should improve the performance of it and also get rid of the problems. The new updates should be able to fix the issue.

You can do this by going to the Settings of your TV. You should be able to find a Software Update button. Wait until the updates are installed.

The Auto Update option should be enabled by default but in some cases, the updates still haven’t been installed even with the option enabled.

Note: The instructions for this method are for Samsung Smart TVs. In case you have a different TV and can’t manage to update the software, search online for instructions.

Here’s how you can do this:

1. On your remote control, press the Menu button.

   

2. Now you need to navigate to the Settings button. When you find it, open them.

   

3. Navigate to the Support section at the bottom.
4. Go to the Software Update section and select the Update Now button.

   

5. Wait until the updating process is complete.
6. Restart your TV if needed, then test Amazon Prime Video to see if it still not working.

5. Reset your network

Your Amazon Prime Video app might not be working because the internet connection is not working properly. This can happen when the connection becomes problematic and the network is unusable.

This issue might be resolved by simply restarting the network from the TV. You can do this from the Settings of it. After you do this, you need to connect again to your internet connection and the issue should be fixed.

Here are the steps on how to do this:

1. Press the Menu button on your remote control and find the Settings. 
2. When you see the Settings, open them.

   

3. Go to the General tab and access the Network settings.

   

4. You will see a Reset network button. Select it.

   

5. Now you will need to confirm the process. Select Yes to continue.

   

6. Once the network has been restarted, you will need to reconnect to your network.
7. When the connection has been made, test Amazon Primes Video to see if the issue has been resolved.

6. Clear the cache and all data (for mobile devices)

In case you encounter this issue on your mobile phone, this might be an error that occurs due to the files of the app being corrupted. In many cases, some of the files of the app have become harmful.

The affected files are mostly some cache files that are stored in your phone. These files appear when you use the app and don’t affect anything when you delete them.

You can simply clear these files from the Settings of Amazon Prime Video. You need to clear the cache and all data as well to ensure that you eliminate the affected files.

Here’s how you can do this:

1. From your mobile device, look for the Settings and access them.

   

2. Now you need to find the Apps section, then select it.

   

3. Through the list of apps, look for the Amazon Prime Video app and access it.

   

4. You need to access the Storage settings to be able to delete the cache files.

   

5. All that is left to do is to clean the data and cache files. Select the Clean data button first and wait until the process is complete.

   

6. Now you need to do the same thing with the other button. Select Clear Cache and wait until it is complete.
7. Once you’re done with this, launch the app to see if the Amazon Prime Video not working issue still appears.

7. Update the app on your phone

Another cause for this issue could be that the app is outdated. This can happen when the Auto-update feature is turned off or not working properly.

In this case, you should check if the app is updated with the latest version of the app to ensure that this is not the cause.

You can do this from the Play Store on your phone. All you need to do is to open Play Store and go to Manage apps & devices.

You should be able to see the Amazon Video Prime app. If not, you can manually search for it from the upper side search bar.

When you see it, access the app. Select the Update button if it is visible. If you don’t see the Update button, that means the app is updated with the latest version.

When the update is complete, launch the app to see if now it will work.

8. Repair Microsoft Edge and get the Amazon Prime Video app (for PCs)

Many users have reported that they are encountering this issue on their PC. This can be caused by the browser that you are using, because of the app being outdated, or other reasons.

All you need to do in this case is to reset your browser to see if it will work after. If not, you should install the Amazon Prime Video app directly on your computer to see if that works.

Here are the steps you need to follow:

1. Press the Windows key + R to open a Run dialog box and type ‘ms-settings:‘ inside the search bar.

   

2. Press Enter to open the Windows Settings.
3. Now look for the Apps section. Select it when you see

   

4. Go to the Installed apps section.

   

5. Search through the list of apps for the browser you use. In this case, the browser is Microsoft Edge.
6. When you find it, click on the three dots and click on Modify.

   

7. Confirm the action and click on Repair to initialize the process.

   

8. When the Repair is complete, test the browser to see if the error still appears.
9. If the error still occurs, you need to open the Microsoft Store to install the Amazon Prime Video app directly on your computer.
10. When you find the app, click on the Get button to install it.

    

11. Once the app downloads and installs, open it and see if the Amazon Prime Video not working has been finally fixed.