Some Amazon Prime users are reporting that they are suddenly unable to stream certain movies or TV shows. The error that comes up is Video Unavailable (Error Code 7031). For the majority of affected users, this problem only seems to occur with certain items in the streaming library (some entries can be streamed without errors).
Here’s a list of potential culprits that might end up causing the Error Code 7031 on Amazon Prime Video:
- Amazon Server Issue – One of the most common issues that might end up causing this error code is a widespread server error. Before trying any other fixes, see if the problem is not actually caused by an outage facilitated by the Amazon Web Service.
- .COM domain server problem – If you confirm that the problem is indeed being caused by a server issue, you might be able to circumvent the issue entirely by attempting to stream the content via the .ca domain instead. This workaround was confirmed to work by a lot of US users.
- Incompatibility with Vivaldi (or different Chromium-based browser) – As it turns out, Amazon Prime Video has a tendency of refusing of triggering all kinds of errors with Vivaldi and other Chromium-based browsers. In this case, you can circumvent the problem easily by using Chrome when streaming content from Amazon Video.
- ‘Do Not Track’ feature is enabled in Chrome – There is one privacy option Chrome that Amazon Prime Video is refusing to work with (Send a “Do Not Track” request with your browsing traffic ). If this option is enabled in Chrome, visit the Privacy & Security settings and disable it in order to allow Amazon Prime to collect behavioral data (which it insists on).
- Two-step verification is required for PlayOn – If you are streaming Amazon Video content from a 3rd party service play PlayOn, you will need to enable two-step verification (either via phone or via Authenticator App) in order to fix this particular error code.
- User is attempting to stream geo-locked content – I case you only encounter this error while attempting to stream some titles, you might very well be dealing with a geo-lock restriction. If this scenario is applicable, you’ll need to use a system-level VPN client if you want to stream geo-locked content.
Investigating a server issue
Before you try any of the fixes below, you should start by ensuring that the problem behind the Error Code 7031 is not beyond your control. Keep in mind that in the past, this error code was encountered all over the world after a widespread Amazon Web Service error that effectively broke the steaming component for a lot of affected users.
If you think this scenario might be applicable, you should begin by investigating if others are also encountering the same problem with Amazon Prime. Start by checking IsTheServiveDown and DownDetector to see if others are having similar issues.
Note: In case your investigation reveals that a lot of other users are having the same issue, there is no other fix other than wait for Amazon’s software engineers to fix the problem.
If you noticed that there are indeed whitespace problems, you should also check out the official Amazon Video Twitter account for any official announcements made by Amazon.
In the event you confirm that the issue is not widespread, move down to the next potential fix for instructions on fixing various local problems that might spawn the Error Code 7031.
Steaming from .ca domain
As it turns out, some US affected users have discovered that in their case, the 7031 streaming error only occurs when they attempt to steam content from https://www.primevideo.com/. However, when attempting to stream from https://www.primevideo.com/, the same error code doesn’t occur and they are able to stream content normally.
In case you were encountering this issue with the .com domain, switch to .ca and see if the problem persists.
if you still end up seeing the Error Code 7031, move down to the next potential fix below.
Using Chrome (if applicable)
In case you are using Vivaldi or a different lesser-known Chromium-based browser with its own proprietary modifications, it’s possible that you’re dealing with a browser glitch. Keep in mind that Amazon’s prime development team is notoriously known for being very slow to patch glitches and bugs submitted by affected users.
Considering the fact that they’re mostly focusing on making the experience as seamless as possible on smart TVs and browsers with the most market share, don’t expect a resolution soon in case you are using Vivaldi or a similar browser.
If this scenario is applicable, the best course of action for you is to switch to Chrome for solely streaming purposes – since it’s the most stable browser when it comes to streaming content from Amazon Prime. You can download the latest version of Chrome from this link (here).
Attempt to use Chrome when using Amazon Prime and see if the same problem is still occurring.
In case the same problem is persisting or you were already using Chrome, move down to the next potential fix below.
Disabling ‘Do Not Track’ Request in Chrome (if applicable)
In case you’re using Google Chrome, you might expect to see Error Code 7031 due to a Privacy setting (Send a “Do Not Track” request with your browsing traffic) that ends up conflicting with Amazon Prime.
This option ends up blocking Amazon Prime from collecting behavioral data, which it obviously doesn’t like (throwing the error as a result).
Several Chrome users that found themselves in a similar scenario have confirmed that the issue was resolved and they were able to stream Amazon Prime content without issues after they disabled this Privacy option.
If this scenario is applicable and you are encountering the Error Code 7031 on Chrome, follow the instructions below to ensure that the Send a “Do Not Track” request with your browsing traffic is disabled.
Here’s what you need to do:
- On your Chrome browser, click the action button (three-dot icon) in the top-right corner, then click on Settings from the newly appeared context menu.
- Once you’re inside the Settings menu, scroll down to the Privacy and Security section and click on More to bring up more options.
- Next, uncheck the toggle associated with Send a “Do Not Track” request with your browsing traffic.
Note: If it’s already disabled, leave it like this and move down to the next potential fix below.
- Once this Privacy option is disabled, refresh the Amazon Prime page and attempt to stream content again to see if the problem is now fixed.
In case you’re still seeing the same Send a “Do Not Track” request with your browsing traffic error, move down to the next potential fix below.
Enabling Two-Step Verification (if applicable)
As it turns out, in case you are encountering this problem when streaming content from Amazon Prime through PlayOn, it’s very likely that you are seeing the Error Code 7031 due to the fact that two-step verification is not enabled.
Similar to the other service provides, Amazon Prime insists on an extra layer of security when it’s uses through a 3rd party service like PlayOn.
In case this scenario is applicable, follow the instructions below to enable two-step verification on your Amazon account in order to fix this PlayOn streaming issue:
- Visit this link (here) and log in with the same Amazon user account that is linked with your Amazon Prime membership.
- After you insert your login credentials and make your way to the Advanced Security Settings, click on the Get Started button associated with Two-Step Verification.
- At the next screen, enter your phone number and select the delivery method before clicking on Continue.
Note: You can also use an Authenticator app if you find it easier.
- Click on Send Code to and wait for it to arrive on your phone (or use the Authenticator app to obtain the validation code), then click on Verify Code and Continue.
- Now that two-step verification has been enabled, log out of Amazon prime and repeat the login procedure with the extra security layer and see if you’re still encountering the Error Code 7031 during the streaming attempt.
In case the same problem is still occurring or this method was not applicable, move down to the next potential fix below.
Using a VPN client
As it turns out, the frequency of the Error Code 7031 on Amazon Prime is also dependent on your location. In case you are only encountering this error with certain titles, the reason for it might be a geographical restriction.
One workaround for this issue is to use a ‘safe’ VPN client that will make it seem like you’re accessing Amazon Prime from a location that doesn’t violate any geo-restriction.
In case you’re looking for a safe client that will allow you to do this, here’s a list of a user-verified VPN client that Amazon Prime users have confirmed using successfully.
In case you are looking for a set of step-by-step instructions that will show you how to install a VPN client on a desktop PC, follow the guide below on installing Hide.me VPN:
Note: Hide.me VPN will install at a system level, which is perfect for bypassing geo-restrictions imposed by Amazon Prime, Netflix, and the likes.
- Visit this link (here) from your desktop browser and click on Download button to initiate the download.
- At the next screen, click on the Register button, then download the free version of Hide.me for Windows.
- Next, insert the email address and hit Enter to open the registration.
Note: Keep in mind that you’ll need a valid email address in order to complete the validation process.
- After the registration is complete, navigate to your email box and look for the verification email from the Hide.me service. Once you see it, click on the verification link and configure the username and password for your account.
- Once everything is set up, click on Create account.
- Once the sign-in procedure is complete, go to Pricing > Free and click on Apply now to activate the free plan.
Note: We recommend that you start with a free trial at first (at least until you confirm that this VPN allows you to work around the Error Code 7031.
- After you manage to enable the free plan, go to the Download section and click on Download Now – the one corresponding with your operating system version.
- Once the download is complete, double-click on the on-screen prompts to complete the installation.
- Once the client-level application of Hide.me is successfully installed on your computer, use the credentials you previously validated to log in.
- Finally, click on Start your free trial and select a location that doesn’t have any geo-restrictions (like US or Canda).
- Attempt to stream content from Amazon Prime again and see if the problem is now fixed.
In case the same problem is still occurring, move down to the next potential fix below.