Zoom is one of the top online chat and video telephony services. It has a vast user base and is highly rated for its professional and sleek design. But sometimes its Desktop app starts showing the following error when someone shares a screen with the user:
Zoom may quit unexpectedly when someone shares screen mainly due to the following reported factors:
- Outdated Zoom App: If the Zoom app is outdated, it may become incompatible with other OS components like the graphics driver and thus cause the screen sharing issue.
- Conflicting Applications: If a utility/service/ process on your system is hindering the application modules of the Zoom app, then it may crash. For example, the PowerToys’ feature of Mute Video Conference is a reported culprit.
- Wrong Configuration of the Zoom App Settings: If Zoom’s settings are not properly configured as per the system, then you may encounter the issue at hand e.g. if you are a Dell user and your system uses Intel IRIS Integrated Graphics, then due to hardware limitation of the IRIS, you may have to only use Direct3D9 rendering method. Otherwise, Zoom have may show the quit unexpectedly error.
Update the Zoom App to the Latest Build
If the Zoom app is not updated to the latest build, then it may have compatibility issues with other OS modules like display driver, etc. and this incompatibility may lead to the screen sharing issue at hand. Here, updating the Zoom app to the latest build may solve Zoom’s quit unexpectedly issue.
- Launch the Zoom app and in the top right corner, click on your user profile (near the search icon).
- Now, in the Zoom menu, click on Check for Updates, and if an update is available, download and install the update.
- Once the Zoom app is updated, restart your system and upon restart, check if the Zoom app is clear of the quit unexpectedly issue.
Perform a Clean Boot and Disable Conflicting Applications
If another application/ utility or service is interfering with the application modules of Zoom, then the Zoom app may quit unexpectedly when someone shares a screen. In this context, performing a clean boot of your PC may solve the problem.
- Perform a clean boot of your PC and launch the Zoom app.
- Now check if the share screen issue is resolved.
If so, try to identify the process/service or application causing the issue by enabling the startup items one by one. Many users reported that the PowerToys caused the issue for them, so, make sure that is not the case with you.
- Launch the PowreToys utility and open its Settings.
- Now, head to the Video Conference Mute tab, and in the right pane, disable Enable Video Conference Mute by toggling its switch to the off position.
- Then restart your system and upon restart, check if the Zoom’s quit unexpectedly issue is resolved.
Edit the Zoom Desktop App Settings
There can be different Zoom settings that may trigger Zoom to quit unexpectedly when the screen is shared. These settings may include the Auto Video Rendering method as systems (mainly the Dell systems) with IRIS graphics have a hardware limitation of only using the Direct3D9 rendering method.
Moreover, improper configuration of hardware acceleration of the Zoom app may also cause the issue at hand. In this scenario, editing the Zoom settings (like disabling the hardware acceleration may solve the problem).
Disable Hardware Acceleration of Zoom
- Launch the Zoom app, click on the user profile icon, and select Settings.
- Now head to the Video tab and in the right pane, click on the Advanced button.
- Then uncheck the following (some users may find these in the Share Screen tab):
Enable Hardware Acceleration for Video Processing Enable Hardware Acceleration for Sending Video Enable Hardware Acceleration for Receiving Video
- Then apply your changes and relaunch the Zoom app to check if the quit unexpectedly issue is resolved.
If the problem occurs when a user shares a PowerPoint screen, then check if disabling the slide show hardware graphics acceleration clears out the Zoom app issue.
Set Video Rendering Method of Zoom to Direct3D9
- Open the Zoom app Settings and head to the Video tab.
- Now, in the right pane, click on Advanced and expand the dropdown of the Video Rendering Method.
- Then select Direct3D9 and apply your changes.
- Now relaunch the Zoom app and check if it is working fine.
- If not, restart your system and upon restart, check if the Zoom app is clear of the screen sharing issue.
- If that did not work, check if setting the Video Rendering Method of the Zoom app to Direct3D11 and restarting the system clears out the issue.
Disable Video Rendering Post Processing of Zoom
- Launch the Zoom app and head to its Settings.
- Now open Video and click on the Advanced button (near the bottom of the right pane).
- Then expand the dropdown of Video Rendering Post Processing and select Disable.
- Now apply your changes and restart your system.
- Upon restart, launch the Zoom app and check if it is clear of the quit unexpectedly problem.
If none of the above solved the Zoom app issue, then you may use the browser version of Zoom (till the issue is resolved).