Fix: Your Phone App – Bluetooth is Connected but can’t Hear Calls

Your Phone application may not successfully route call audio to your Bluetooth headset if your headset is not set as the default audio device. Moreover, the corrupt sound driver may also cause the error under discussion. The issue arises when a user tries to use his Bluetooth headset with Your Phone application but fails to receive the call or cannot hear the other parties.

Cannot Receive Call on the Bluetooth Headset When Using Your Phone App

Before moving on with the solutions, please do note that Bluetooth headsets are yet not fully supported by Your Phone application. Moreover, check if restarting your devices solves the issue. Furthermore, make sure your phone/PC is not paired with another device as well as no 3rd party application was used to connect the devices via Bluetooth. Also, confirm that none of the devices is in the power-saving mode.  Additionally, make sure that Your Phone application can access your phone’s notification and can operate in the background of your PC/phone.

Solution 1: End Processes Related to Your Phone Application

The issue at hand could be a result of a temporary glitch of the application due to its processes are in the error state. In this case, ending Your Phone Application’s processes and relaunching the application may solve the problem.

  1. Right-click on the Taskbar and in the menu displayed, choose the Task Manager.
    Open the Task Manager of Your System
  2. Now right-click on YourPhone and choose End Task.
    End Task of Your Phone
  3. Then relaunch Your Phone application and check if it is operating fine.

Solution 2: Use Bluetooth Personal Area Network

If one on one communication between the Bluetooth devices is not working, then using the Bluetooth Personal Area Network may solve the problem.

  1. Click on the Bluetooth icon in the system’s tray and choose to Join a Personal Area Network.
    Join a Personal Area Network
  2. Now select your mobile phone and open the Connect Using dropdown to select Access Point.
    Connect Using Access Point
  3. Then check if the Phone App issue is resolved.

Solution 3: Disconnect and Reconnect the Bluetooth Devices

Your Phone application may not route the audio of a call to your Bluetooth headset due to a temporary glitch of communication/application modules. In this case, disconnecting and reconnecting the devices may solve the problem.

  1. Disconnect your headset, phone, and PC from each other. Then restart each device and then connect the devices again to check if the issue is resolved.
  2. If not, disconnect devices once again and remove your PC from the Bluetooth settings of your phone.
  3. Now press the Windows key and choose Settings.
    Open Settings of Your System
  4. Then open Devices and then remove every Bluetooth device there.
    Remove the Bluetooth Devices in Settings
  5. Now reboot your PC and then re-pair the devices to check if the issue is resolved.

Solution 4: Reinstall the Sound Driver

You may encounter the error at hand if the sound driver of your system is corrupt. In this case, reinstalling the sound driver may solve the problem.

  1. Launch a web browser and download the latest version of the sound driver from the OEM website.
  2. Open the Quick Settings menu by pressing the Windows + X keys and select Device Manager.
    Open Device Manager of Your System
  3. Now expand Sound, Video, and Game Controllers and right-click on your sound device.
    Uninstall Your Audio Device
  4. Then select Uninstall Device and check the option of Delete the Driver Software for This Device.
    Check Delete the Driver Software for This Device for the Audio Device
  5. Now click on the Uninstall button and then wait for the completion of the uninstallation of the driver.
  6. Then reboot your system and upon reboot, reinstall the driver (by using the downloaded file at step 1).
  7. Now restart your PC and then check if the Phone App is working fine.

Solution 5: Setting the Headset as Default Audio Device

Applications prefer to use the default audio device for communication (if not specified otherwise). You may encounter the error under discussion if your headset is not set as the default audio device. In this case, setting the headset as the default audio device may solve the problem.

  1. Press the Windows key and search for Control Panel. Then select Control Panel.
    Open Control Panel
  2. Then open Hardware and Sound and click on Sound.
    Open Sound in the Control Panel
  3. Now, in the Playback tab, select your headset as the Default Device, and then navigate to the Recording tab and set the headset as the default device there too.
    Setting Headset as Default Audio
  4. Then disconnect/reconnect your Bluetooth devices (as discussed in solution 3) and check if Your Phone application issue is resolved.
  5. If not, then check if setting the headset as the default communication device solves the issue.
    Setting the Headset as Default Communication Device

Solution 6: Change the App Volume and Device Preferences for Your Phone Application

Your Phone application may not route audio to the Bluetooth headset if its volume in the App Volume is muted/disabled. In this scenario, enabling audio in the App Volume and Device Preferences for Your Phone application may solve the problem.

  1. Hit the Windows key and choose Settings. Then open System and in the left half of the window, select Sound.
  2. Now click on the option of App Volume and Device Preferences (near the bottom of the screen, under Advanced Sound Options).
    Open App Volume and Device Preferences in Settings
  3. Then make sure Output and Input devices are set to your headset. Now check if the App Volume for Your Phone application is set to maximum.

If none of the solutions worked for you, then you may try another 3rd party application (like Remote Phone Call) or otherwise perform a clean installation of Windows if your Bluetooth headset was previously working fine with Your Phone application (as Bluetooth calling is still not fully supported by Your Phone application).

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: Your Phone App – Bluetooth is Connected but can’t Hear Calls

If the issue is with your Computer or a Laptop you should try using Restoro which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Restoro by clicking the Download button below.

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