The 0x87E00064 Error Code occurs on Xbox One when trying to install a new game or application via the Microsoft Store or from physical media. In most documented cases, this error is reported to occur when users attempt to install the same game from both the Microsoft Store and the game’s disk.
As it turns out, there are several different causes that might end up triggering the 0x87E00064 error code:
- Corrupted temp folder – As it turns out, you might end up encountering this error code due to a series of corrupted temp files that a firmware update has left behind. In this case, you should be able to fix the issue by performing a power cycling procedure.
- Corrupted Blu-Ray Cache – If you’re only seeing this error code while attempting to install a game from a physical game disk, it’s likely you’re dealing with Blu-Ray app inconsistency or a corrupted file that’s currently stored in the persistent Blu-Ray cache. In this case, clearing the persistent cache and uninstalling the Blu-ray app should allow you to fix the issue.
- Firmware inconsistency – Under certain circumstances, it’s also possible that you’re dealing with a firmware inconsistency that ended up affecting the installation of new game titles from game disks. In this case, you should be able to fix the issue by wiping every firmware file.
- Bad disk or optical drive problem – if no hardware-oriented fixes are working for you, you should start considering that you might be dealing with a bad game DVD or with an optical drive that is beginning to fail. In this case, try getting your hands on a different game to repeat the installation or send your console for investigations to see if the optical drive is failing.
Method 1: Performing a Power Cycling Procedure
Some affected users that were previously encountering the 0x87E00064 Error Code have confirmed that the problem was finally resolved after they performed a power cycling procedure in order to clear any firmware issues or temp file inconsistency that might cause this behavior.
What this operation essentially does is it clear the temporary folder and clears the power capacitors – This ends up fixing the majority of instances that will trigger the 0x87E00064 error code.
Here’s a quick guide on performing a power cycle procedure on Xbox One:
- Ensure that your console is fully turned (not in hibernation mode).
- On your console, press and hold the Xbox button and keep it pressed for about 10 seconds or until you notice that the front LED (on your console) stops flashing.
- Once your Xbox Console is fully turned off, wait for a full minute before attempting to turn it back on.
Note: While you wait for this time period to pass, you can also disconnect the cable from the power outlet in order to ensure that the power capacitors are completely cleared.
- After this period has passed, connect the power cable once again and start your console conventionally to see if this issue has been fixed.
- During this next startup, you can pay attention to the startup animation logo. If you notice that the longest animation logo appears, take it as confirmation that the power cycling procedure has been successful.
- Once the next startup is complete, repeat the action that was previously triggering the 0x87E00064 error code.
In case the same problem is still appearing, move down tot the next potential fix below.
Method 2: Uninstalling the Blu-ray app & Clear Persistent Cache
If you’re encountering this issue while attempting to install a game from a game disk (physical media), it’s possible that the issue is being facilitated by inconsistency with the Blu-Ray app or the persistent Blu-Ray cache that Xbox One maintains.
If you find yourself in this scenario, you should be able to fix the issue by reinstalling the Blu-Ray app and then clearing the persistent Blu-Ray cache storage before repeating the action that ultimately triggers the error code.
After you do this, your console should prompt you to install from the Xbox store (since the Blu-Ray infrastructure is missing). If you click Install and follow the on-screen instructions, you should be able to install the game in question without issues. And once the operation is complete, you can safely reinstall the Blu-Ray support software again.
If you’re looking for a guide through the whole process, follow the instructions below:
- On the main dashboard of your console, press the Xbox button on your controller to bring up the guide menu.
- When the guide menu is visible, access the Games & Apps menu.
- Once you’re inside the Game & apps menu, scroll down through the list of installed apps & games and locate the Blu-ray app.
- With the Blu-ray app highlighted, press the Start menu on your controller and choose Manage app / Manage game from the newly appeared context menu.
- From the manage menu, move over to the right pane and click on Uninstall all to ensure that every add-in or update is also removed.
- From the confirmation menu, select Uninstall all to ensure that you remove every remnant of the Blu-Ray app.
- Once the Blu-ray app is completely uninstalled, return to the main dashboard menu and bring up the guide menu once again by pressing the Xbox button on your controller once again.
- From the guide menu, access the Settings menu (gear icon).
- Inside the Settings menu, access the Console settings menu and then choose the Disc & Blu-Ray option from the right-hand side menu.
- Once you’re inside the Disc & Blu-Ray menu, access the Persistent storage menu (under Blu-Ray).
- When you arrive at the confirmation menu, use the Clear Persistent Storage menu to start the operation, then wait for the process to complete.
- Once the operation is complete, restart your computer and wait for the next startup to complete.
- Attempt to do the installation again and wait until the error message appears once again. When it finally appears, close it, open the Xbox Store and navigate to the listing of the game.
- When you get to the listing of the game, use the Install button to initiate the download directly from the Xbox Store (without relying on the physical media).
- If the installation completes successfully and you’re no longer encountering the 0x87e00064, you can then reinstall the Blu-ray app.
In case this problem is still not resolved, follow the next potential fix below.
Method 3: Wipe every Firmware File
In case none of the fixes presented above have worked for you, it’s likely that you’re dealing with some time of issue facilitated by a firmware inconsistency. Corruption among your system files can also be the underlying cause of the 0x87e00064.
Some affected users have confirmed that they managed to fix the issue by wiping every firmware file – This will essentially reinstall the operation system of Xbox One while leaving games and saved game data intact.
If you want to follow this potential fix, follow the instructions below:
- Start by ensuring that your console is fully booted up, then press the Xbox button on your controller to open up the main guide menu.
- Once you’re inside the guide menu, access the Settings menu.
- Once you’re inside the Settings menu, navigate to System > Console info.
- From the Console Info tab, access the Reset Console button.
- Once you arrive at the next Reset console menu, select the option named Reset and keep my games & apps to initiate a soft reset.
- Confirm the operation, then wait patiently until the process is complete. At the end of it, your console will restart and a couple of OS updates will be installed once the next startup is complete. Follow through with the on-screen prompts to install every OS update in order to be able to go online.
- Once your system firmware is up to date, repeat the action that was previously causing the 0x87e00064 error, and see if the problem is now fixed.
In case you’re still seeing the same error code when trying to install a game from physical media, move down to the next method below.
Method 4: Replace Optical Drive
In the event that none of the potential fixes above have worked for you and you’re only encountering this error code while trying to install content from Blu-Ray disks, you should start considering a bad DVD or problem with your optical drive.
The 0x87e00064 error code can be translated to OPTICAL_DISK_READ_FAILURE, so if you can, return your DVD and try to do the installation from a brand new game disk. If the problem is persisting, you’re most likely dealing with a faulty optical drive (or one that is beginning to fail).
If this operation is applicable, return your Xbox One console (if you’re still under warranty) or take it to a console technical to see if you’re indeed dealing with optical drive issues.