Troubleshoot Windows Update Error 0x80070002 or 0x80070003

Error code 0x80070002 or 0x80070003 is an issue with Windows Update which fails to install, and it might even give a message saying that the BITS (Background Intelligent Transfer Service) has stopped which will lead you to believe that it is an issue with the BITS. However, the problem lies within Windows Update.

You might get this issue when you’re trying to install some Windows 10 updates, such as KB3200970, as well as a number of others. You will notice that the update starts to download, but as soon as it gets to the screen where it should be installed, it will either fail immediately, and uninstall itself, or reboot your computer, and then fail and uninstall. No matter the case, you won’t be able to install the update(s). You might even try to download them manually and install them that way, but that will also fail.

Error codes 0x80070002 or 0x80070003 occurs when your Windows update files are not correct or they are corrupted. This can happen when your Windows update gets conflicted with another program running in your Windows. This can lead to corruption of some files. We are going refresh update services and reset the old Windows update files to ensure that her Just follow the instructions in the methods below and make sure to try them all out before you give up.

1. Disable Third-Party Firewalls

Whenever there is an issue with the Windows update, always try disabling any third-party firewalls running on your system temporarily until the updates are installed.

To do this

  1. Right-click the Antivirus/Firewall icon from the system tray
  2. Choose Disable or Stop

2. Restart wuauserv and rename SoftwareDistribution

Stopping the Windows Update Service, renaming the SoftwareDistribution folder so a new one is created, and starting the service again will make sure that any corrupt files or folders in the SoftwareDistribution folder are deleted. If they were the ones causing the issue, which is very likely, this will fix the problem.

  1. Press the Windows key on your keyboard and type in cmd. Right-click the result and choose Run as administrator.
  2. Type in the following commands, but make sure not to make a typo as they have to be typed in exactly as they’re written here. Press Enter on your keyboard after each command in order to execute it, and make sure to wait for the command to finish before typing in the next one.
net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver
Ren C:\Windows\SoftwareDistribution SoftwareDistribution.old
net start wuauserv
net start cryptSvc
net start bits
net start msiserver
  1. After the commands are done executing, try to run the updates downloader again. It should be working without any issues, but in the odd case that it isn’t, move on to the next method below.

3. Run the System File Checker tool and rename the Spupsvc folder

If the previous method didn’t help, it might mean that there is a corrupt file that is not in the SoftwareDistribution folder that we renamed, and fortunately, Windows comes with a built-in utility for checking such files, and that is the System File Checker (SFC) tool.

  1. Press the Windows key, type in cmd, right-click the result and choose Run as administrator.
  2. Type in sfc /scannow and press Enter on your keyboard. Wait for the scan to finish completely.
  3. Close the Command Prompt, and press the Windows key and R simultaneously to open the Run Type in the following command in the Run window, and either press Enter or click OK to run it.
    cmd /c ren %systemroot%\System32\Spupdsvc.exe Spupdsvc.old
  4. Try to run Windows Update again – it should work flawlessly now.

Windows Update is actually one of the most frustrating things about Windows 10, as a huge number of users have complained that it often malfunctions or fails with an error message. However, if the aforementioned error code describes your situation, you can use the methods above to fix it and be able to download updates again.

4. Manually Installing the update

If none of the methods shown above helped you at all, you can try to install the update manually by following the steps below:-

  1. First of all, head over to this website of Windows Update Catalogs (here).
  2. Now click on the search button.
    Searching for Windows Update
  3. Now search for the update you are having trouble installing.
  4. Once you find the update you are looking for click on the download button in front of it.
    Downloading the Update
  5. After the download is complete, simply right-click on the download file and click Install.
  6. Check to see if the update installs successfully.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Troubleshoot Windows Update Error 0x80070002 or 0x80070003

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