Error 0x800CCC92 is the hexadecimal form of the error. It’s a common error code which is related to Windows Live Mail and Outlook. When the error comes up, it usually means that either the e-mail application could not connect to the host or the host address is not reachable or the e-mail server has rejected the login. This all points to one major cause and that is “connectivity” with your e-mail server.
The best possible fix is custom to your circumstances and needs to be troubleshooted. In this guide; i will walk you through a mixture of steps that has proven to be helpful for me.
Fix Error 0x800ccc92 on Windows Live Mail and Outlook
The first thing we need to ensure is that the e-mail’s web-server is working and that it allows you to login to your account via the webmail. If you don’t know what your webmail address is; simply do a quick Google Search this way “hotmail login”, “gmail login”, “yahoo login” “comcast login”, which will return the most relevant search (99% of the times the first result is the correct one), click on it and try to login to your e-mail account. If it works; we can proceed further but if it does not work then there is an issue either with the username or the password which needs to be addressed before moving further. Usually, the username is correct but the password is incorrect; you can reset it via the webmail there is a small button under the box where you type your password that indicates password reset.
After you’ve successfully logged in or successfully resetted your password run a system file scan (see here). The steps on the link are done on a Windows 10 system but they are the same for Windows 7/Vista and 8.
If the password was reset and you were getting password prompts; then update the password – if it still wont work, then With the correct username and password; next step is to make sure that the e-mail server settings are correct, i.e pop, smtp, imap etc.. You can also get this from a quick google search or by speaking to your ISP if your e-mail is from the ISP.
Once you get it; re-add your account.
For Windows Live Mail: see steps here
For Outlook: see steps here
I would suggest removing the old account first before re-adding the new one.