How to Resolve the ‘TikTok Account Not Found’ Issue

TikTok is an excellent platform for discovering new and trending content. Therefore, encountering the “TikTok Account Not Found” error can be quite frustrating. Not only does it prevent you from viewing their profile information, but it also stops you from scrolling through their posted content and even contacting them.

While you may initially think that the error message is genuine and that the account has indeed vanished from the platform for violating guidelines, it could also be a simple glitch or the result of having been blocked.

Conversely, if it’s your account that’s displaying the error when someone searches for your profile, it could negatively impact your content’s reach and engagement. In any case, resolving this issue is critical. Let’s delve into potential causes and solutions.

What Causes the “Account Not Found” Issue on TikTok?

• TikTok Is Down: The inability to find an account could be due to TikTok’s servers being down. These servers facilitate effective communication between the user and the platform. Thus, server maintenance may result in a temporary inability to find TikTok accounts. To check the server status, visit the official TikTok website or look for real-time updates during outages on third-party websites and TikTok’s social media channels.
• Your Account Is Blocked: Social media platforms permit users to block accounts. Consequently, the account you’re attempting to view may have blocked you, prohibiting you from accessing their content or reaching out to them. Unfortunately, in such cases, there’s not much you can do.
• Account Is Deleted or Banned: If the account’s owner has deleted it, or, for any given reason, the platform has banned it, you won’t be able to find it on TikTok.

1. Check TikTok Server Status

If the “TikTok Account Not Found” error persists across multiple accounts you search for, it’s likely an issue on the developers’ end. When the platform’s servers are down due to a disruption, you can check their server status to determine if you should seek other fixes.

If the servers are indeed down, patiently wait for them to be restored. The downtime can vary from a few hours to a couple of days, contingent on the issue’s severity.

2. Use a Different Account

Often, the “TikTok Account Not Found” message appears because the user has blocked you. Ensure that the servers are operational and your internet connection is stable before proceeding. If you suspect a block, there are several methods to confirm whether the profile has blocked you or has simply disappeared from the platform:

• Search for their profile from an alternate account—either one you created (a burner), or one that belongs to a friend or family member.
• If you’ve exchanged Direct Messages (DMs): usually, their username will be replaced with “Account Not Found” in your chat history, which differs from deactivated accounts that show up blank in your inbox.
• Attempt to locate their profile in a recent post where they were tagged.

3. Use a Link or QR Code

If you receive the “TikTok Account Not Found” error and are confident that the person has not blocked you, request that they share their profile link or QR code with you. If you’re able to access their profile via link or QR code, report the issue to TikTok Support along with evidence, and allow the experts to resolve it.

4. Update the Application

If you’re convinced that the user has neither blocked you nor deactivated or been suspended, an application bug could be to blame. Developers regularly release updates that fix bugs and introduce new features. Such updates often resolve errors.

To update TikTok to the latest version:

1. Open the Google Play Store or App Store on your device.
2. Search for TikTok.
3. If an update is available, select the Update option and wait for the process to complete.

5. Clear TikTok App’s Cache

If updating the application does not resolve the issue, it could be a problem with your device’s stored data. Full app caches can lead to corrupt files and functionality issues. Clearing the cache data will allow you to use the TikTok app again without interruptions.

Note: The option to clear the cache is only available on Android devices. If you’re using an iPhone, proceed to the next solution.

The following steps demonstrate how to clear TikTok’s app cache on an Android device:

1. Open the Settings app on your device.
2. Navigate to and tap on Apps or Application Manager (the terminology can vary by device).
3. Scroll to find and select TikTok from your list of apps.
4. Tap on Storage or Storage Usage.
5. Finally, tap on Clear Cache.

6. Offload and Reinstall

iPhone users can offload and reinstall apps—this process removes the app while preserving associated data. Offloading is a useful feature for resolving issues without losing important information. Upon reinstalling the app, you should be able to use TikTok without encountering the “TikTok Account Not Found” error.

Here is the process for offloading TikTok on an iPhone:

1. Go to Settings and select General.
2. Tap on iPhone Storage.
3. Find and tap on TikTok.
4. Select Offload App and confirm.
5. Once offloaded, tap on Reinstall App.

7. Contact TikTok Help Center

If you believe the “TikTok Account Not Found” error stems from an issue with TikTok’s guidelines, policies, or a mistake they’ve made regarding your account, contact the TikTok Help Center. Whether you can’t access your account or you’re unable to view others’ accounts, despite not being blocked, TikTok’s support team can assist you.

To contact TikTok Support, follow these steps:

1. Open the TikTok app and navigate to your profile.
2. Tap on the three-dot icon (or ‘meatballs’ menu) located in the upper right corner.
3. Go to Settings and Privacy.
4. Scroll down and select Report a problem.
5. Follow the prompts to describe your issue, attach any relevant screenshots, and submit the report.

8. Stay Active

To maintain ownership of your username on TikTok, your account must not become inactive. TikTok may reassign your username to another user if your account remains dormant for 180 days. Therefore, if you’re seeking a profile that hasn’t been active in a few months, TikTok might have altered the username associated with it.

To prevent this, continue to engage with the TikTok platform periodically. This also helps prevent your account from being shadowbanned—a situation in which your content is only visible to your followers and has reduced or no visibility in search results or the Explore page.

Note: The term “shadowban” refers to an unofficial practice where a user’s content is quietly made less visible without any notification. TikTok does not officially confirm the use of shadowbanning.