Some Roblox users are constantly being kicked out of games with the error code 268 (You have been kicked due to unexpected client behavior). This problem is reported to occur on both Windows and Xbox One.
As it turns out, there are several different causes that might be responsible for the apparition of this particular error code. Here’s a shortlist of culprits that might cause the Error Code 268 in Roblox:
- Server issue – You might see this particular error code in case the developers are in the middle of a maintenance period or when dealing with an unexpected server outage period. In this case, there’s little else you can do other than wait for the involved parties to fix the problem.
- Interfering cheat engine / exploit software – You might also see this error if you previously tried to use (or actively used) a cheat engine for Roblox. If you did that, chances are a recent update essentially bricked your game. If this scenario is applicable, you should be able to fix this problem by uninstalling the cheat software and reinstalling Roblox.
- Corrupted game files – If you’re encountering this issue on Xbox One, it’s possible that the error you’re seeing happens because of a file integrity issue. To resolve the problem in this case, you’ll need to reinstall the game conventionally.
- Browser issue – In case you’re only seeing the error message while playing from your browser, you should be able to circumvent the error by using the UWP Roblox app instead. Generally, this approach is regarded to be more stable than playing the game through your browser.
- 3rd party interference – As it turns out, an overprotective suite can also be responsible for the apparition of this particular error code. If this scenario looks like it could be applicable, disable your antivirus suite or uninstall it completely and see if the problem is resolved.
- Conflicting Personal settings in Internet Options – In certain circumstances, you can expect to see this error code in situations where your Internet Explorer ends up storing badly cached data that might affect the stability of the game. To resolve the issue in this case, you will need to clear the personal settings for Internet Options.
Method 1: Checking for a Server Issue
Before you try any of the other potential fixes below, you should begin this troubleshooting attempt by checking whether the game is currently in the middle of a server problem.
You can verify the status of the Roblox servers by utilizing services like IsTheServiceDown or DownDetector. Just access the dedicated page and see if other users playing the game on the same platform as you are currently seeing the same error code.
If your investigation has revealed that the game developers are currently in the middle of mitigating server problems, just wait for a couple of hours before trying to launch Roblox again.
In case this has not revealed any underlying server issue with the game, move down to the next method below.
Method 2: Uninstalling the Cheat / Exploit Software (if applicable)
As it turns out, this problem can also occur in instances where you are trying to use (or you previously used) some sort of exploit or cheat engine when playing Roblox. The developers of Roblox typically patch new exploits via patches without specifically creating error codes for it.
If this is the case with your particular Roblox installation, you should be able to fix the problem by uninstalling the Roblox cheat or exploit and starting the game once again.
Note: In case the exploit you where previously using has modified some game files, you will likely need to reinstall the game also before you can get the issue resolved.
Here’s a quick step by step guide on uninstalling the Roblox cheat or exploit software:
- Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ inside the text box and press Enter to open up the Programs and Features menu.
- Once you’re inside the Programs and Features menu, scroll down through the list of installed programs and find the software exploit that you are using for Roblox. When you see it, right-click on it and choose Uninstall from the newly appeared context menu.
- Inside the uninstallation screen, follow the on-screen instructions to complete the uninstallation, then restart your computer.
- Once the next startup is complete, launch Roblox again and see if you still end up being kicked from the game with the 268 error code.
Note: If you were previously using an exploit software or cheat engine that needed to be installed over your game files, repeat steps 1 to 3 with the main Roblox application to uninstall it completely. Then, reinstall the game through the official channels.
If this continues to happen or this method was not applicable to your particular scenario, move down to the next potential fix below.
Method 3: Reinstalling the Game (Xbox One Only)
In case you’re encountering this problem on an Xbox live console, it’s very likely that you’re dealing with some type of inconsistency created by a bad installation. In most cases, instances of this kind are reported after the Xbox One console was shut down forcibly in the middle of updating the game with a newly available software.-
If this particular scenario is applicable to your present situation, most likely you’re seeing the error 268 due to some kind of game data corruption.
To resolve the issue in this case, follow the instructions below:
- Press the Xbox One button on your controller to open up the guide menu.
- Next, use the guide menu to access the My Games & Apps menu.
- From the Games & Apps menu, scroll down through the list of installed applications & games, and locate the Roblox installation.
- When you see it, use your controller to select it, then press the Start button to access the Manage game menu from the context menu that just appeared.
- Once you get to the Manage game menu, use the menu on the right to select Uninstall all. This procedure will ensure that you uninstall the base game along with any installed updates or add-ins that might be causing the problem.
- After the game is fully uninstalled, restart your console, then follow the official channels to reinstall Roblox along with every update once the next startup is complete.
In case the same problem is still occurring, move down to the next potential fix below.
Method 4: Using the UWP Roblox app (Windows 10 Only)
If none of the potential fixes have worked for you and you’re seeing this error on a Windows 10 computer, you might be able to bypass the 269 error code entirely my migrating to the Roblox UWP (Universal Windows Platform) app.
This workaround was confirmed to be successful by several affected users that were previously getting random disconnects with the 268 error code when playing from their browser.
Here’s a quick guide on installing and using the official UWP app of Roblox on a Windows 10 computer:
- Access the official listing of Roblox UWP and click on the Get button to begin the download on your computer.
Note: Alternatively, you can do this by opening the Windows Store locally and searching for ‘roblox’ via the integrated search function.
- Once the download is complete, you will be redirected to the Microsoft Store window. When you get there, simply hit the Play button to launch the UWP version of the game.
- Next, go ahead and sign in with your credentials to log in with your account.
- Next, make your way to the Game tab and launch any mode you want and see if the error code has been resolved.
If this problem is still not resolved, move down to the next potential fix below.
Method 5: Disabling Antivirus Suite (if applicable)
According to some affected users, this problem can also be caused by some type of antivirus interference that is preventing your end-user device from communicating with the Roblox servers which might force the server to kick you from the game and trigger the 268 error code.
This problem is mostly reported to occur with 3rd party AVs on Windows 10 (AVG, Avira and Kaspersky). If this scenario is applicable, you should be able to fix this problem by disabling real-time protection. Most security suites will allow you to do this directly via the tray-bar icon. Simply right-click on your antivirus icon and look for an option that allows you to disable the real-time protection.
In case this is not applicable and you’re using the native security suite, follow the instructions below to temporarily disable Windows Defender in order to prevent it from interfering with Roblox:
- Press Windows key + R to open up a Run dialog box. Next, type ‘windowsdefender’ in the text box and press Enter to open up the Windows Security menu.
- Once you’re inside the WIndows Security menu, click on the Virus & threat protection tab, then click on the Manage settings hyperlink (under Virus & Threat protection settings).
- At the next screen, disable the toggle associated with Firewall & Network protection.
- Go all the way back to the first Windows Security window, then click on Firewall & Network Protection.
- Once you get to the next screen, click on the network that is currently active, then disable the toggle associated with Windows Defender firewall.
- Once you do this, restart your computer and launch the game again once the next startup is complete to see if the issue is now resolved.
Method 6: Delete Personal Settings from Internet Options
In case you’ve reached this method after following every potential fix above, it’s very likely that you are facing some network issues brought about by a network inconsistency.
Some users facing the same problem have confirmed that they managed to fix this problem by accessing the Internet Options menu and clearing the Personal Settings from the Advanced Menu. This operation will end up resetting the Internet Explorer’s setting back to its default values. But if you’re not actively using the tool, that shouldn’t be a problem.
Here’s a quick guide on deleting the personal settings from Internet Options:
- Press Windows key + R to open up a Run dialog box. Next, type ‘inetcpl.cpl’ inside the text box and press Enter to open up the Internet Options menu.
- Inside the Internet Properties menu, go ahead and select the Advanced tab. Next, click on the Reset button (under Reset Internet Explorer Settings)
- At the next screen, go ahead and check the box associated with Delete personal settings before clicking Reset to start the process.
- Once this operation is complete, launch Roblox once again and see if the problem is now resolved.