How to Fix PSN ‘Error Code E-8210604A’ When Buying a PS Plus Subscription?

The PSN error code E-8210604A happens when you try to buy a PS Plus subscription, stopping the purchase. This error usually occurs because of payment problems, like wrong or expired payment details or a refusal by the bank. The main reason for this error is issues with credit or debit card processing.

It can also be caused due to temporary server issues or region-specific rules.

In this article, we will discuss different ways to solve this error.

1. Check Server Status

Before trying anything else, check PlayStation’s server status. Payment issues might occur if the PlayStation Network is under maintenance or experiencing outages, blocking transactions. Confirming server status can save time since no local fixes will work until the servers are back online. Ensure the servers are up before trying other solutions.

You can check server status here.

2. Sign Out and Back In of PlayStation Network

Consider signing out and back into your PlayStation Network account to address minor glitches. This straightforward action can refresh your connection, enhancing communication with the network and reducing potential transaction issues.

1. From the main dashboard of your PS4 console, access the Settings menu.

   

   Note: If you’re experiencing this issue on PS5, access the gear icon (settings icon) in the top-right corner of the screen.

   

2. Once you’re inside the Settings menu, scroll down through the list of options and access the Users and Accounts menu. Note: This instruction applies to both PS4 and PS5.
3. Next, select Other from the list of available options, then select PlayStation Network and select Sign Out.

   

4. After you confirm the operation, sign back in at the login screen that just appeared and try purchasing the PS+ subscription once again to see if the problem is fixed.

2. Buy the Subscription Through Amazon (or a Different Retailer)

Buying a PS Plus subscription from Amazon or another retailer solves transaction issues on the PlayStation Store. By purchasing a digital code, you bypass payment problems and server errors, and you can easily redeem the code on your console without altering PSN payment settings.

1. Visit your localized Amazon site and sign in.
2. Search for ‘PlayStation Plus‘ subscription and find a plan that suits you.
3. Select a [Digital Code] listing for instant delivery, then click Add to Cart.
4. Complete the checkout process to purchase the subscription.
5. You will receive a code to redeem on your PlayStation.
6. On your PS4, open the PlayStation Store, scroll to Redeem Codes, and press X. On PS5, navigate to Settings > User and Accounts > Account > Payment and Subscriptions and tap Redeem Codes.
7. Enter the 12-digit code from Amazon and press Continue.
8. Confirm to activate the PS+ subscription and wait for a confirmation message.
9. If the subscription isn’t active yet, manually reboot your console to see if the new PS+ plan appears.

3. Change the Email Associated With Your PS Store Profile

Sometimes, switching the email associated with your PS Store profile can reset account settings and fix issues. This refresh clears glitches, improves connection with PlayStation’s payment services, and ensures smooth transactions.

1. From a PC, go to the Sony’s Account Management page in a web browser and sign in. Note: Enter your verification code if two-step verification is enabled.
2. Click on Security in the left sidebar.
3. Click Edit next to Sign-in ID (Email Address) on the right.

   

4. Enter your new email address and click Save. Note: You’ll need to re-enter your account password for security.
5. Check your new email for a verification message and click Verify Now.
6. Sign in to your console with your new email and try the purchase again to see if the E-8210604A error is resolved.

4. Top Up Your Wallet Before Making the Purchase

By adding funds to your PSN wallet beforehand, you simplify the payment process by avoiding the need for bank approval at purchase time. This is helpful if your card has had issues like verification delays or declined payments. With wallet funds ready, purchases process instantly, ensuring a smoother checkout without the need for real-time payment approvals.

1. Open a browser on your PC or Mac and go to the PlayStation Store page.
2. Click Sign In and log in with the account that’s encountering the error on your console. Note: You may need to enter a verification code if two-step verification is enabled.
3. Click your account icon in the top-right corner, then select Payment Management from the menu.
4. Choose Add Funds and select a funding method, such as a credit card or redeem a prepaid card.
5. Once the funds are added to your PSN account, try purchasing the PS+ subscription again from your web browser to see if the E-8210604A error is resolved.

5. Verify the Payment Method

Double-checking your payment method can prevent transaction interruptions. Make sure your credit card details, such as expiration dates and billing information, are current. Accurate information ensures smooth communication between your bank and the platform, reducing the risk of failed payments.

6. Make the Purchase Through PayPal (if applicable)

Using PayPal as a payment method can resolve issues by offering a more reliable and flexible option than direct card transactions. PayPal often bypasses bank authorization or regional restriction problems by acting as an intermediary. Linking your card or bank account to PayPal adds extra security and flexibility, ensuring smoother transactions. This is especially helpful if you’re having trouble with direct card payments on the platform.

1. Go to the Sony Entertainment Network page on your PC or Mac and sign in with your account.
2. Select Payment Method under PlayStation Network and click Add Payment Method.
3. Choose PayPal and follow the prompts to connect your PayPal account to PSN.
4. Open the PayPal Sign In page, sign in, and click on the PayPal balance link.
5. Click Link a card, follow the prompts to add your card to PayPal, and click Link Card.
6. Return to your PlayStation console, select your PS+ subscription in the checkout, choose PayPal as the payment type, and complete the purchase.