How to Fix OneDrive Error “there is a problem with servers”

After installing OneDrive to your system, an error occurs where OneDrive fails to synchronize. This is why you are experiencing sign-in issues with no error message indicating the problem. This error occurs because OneDrive has been disabled from the system. This prevents the system from recognizing OneDrive; thus, it fails to sync and you face sign-in issues. 

In this guide, we will be showing you the methods to fix OneDrive not working on Windows:

1. Check the Servers

Before you perform another method, you must verify that your OneDrive servers are active. Most of the time, it is not the fault of your system as the server is down for a brief period of time. Therefore, you must first check the servers in your region with the instructions listed below:

1. Open the Down Detector Website.
2. Click on the problems you are facing with OneDrive under “I have a problem with OneDrive.”

   

3. Check the most reported problems sections.

   

4. Click on the “Newest” option to view the recent complaints from OneDrive users.

   

5. When the majority of the comments indicate that the server is down, wait till it is active again.

2. Force Restart your OneDrive

An improper start will cause OneDrive to face temporary glitches. Therefore, you must entirely shut down your OneDrive and restart it before performing other methods. This will start the OneDrive properly and prevent it from facing any temporary faults. 

1. Right-click on the Windows Start button and select the “Task Manager” option. 

   

2. On the process tab, click on the OneDrive running in the background.
3. Close the OneDrive application by right-clicking on it and selecting the “End Task” option. 

   

4. Now, open the Windows Start Menu by pressing the Win key.
5. Restart your computer by clicking on the Power option and selecting “Restart”

   

3. Perform a OneDrive Reset

Resetting OneDrive will reset all of its settings without deleting your data. Performing a OneDrive reset is known to fix sync issues. Therefore, you must occasionally reset your OneDrive to fix the sync issues. With the instructions below, you can reset your OneDrive:

1. Open the Run command by pressing the Win + R keys together.

   

2. Reset the OneDrive application by copying and pasting the following command into the search box and clicking OK:

   %localappdata%\Microsoft\OneDrive\onedrive.exe /reset

3. If you receive a “Windows cannot find” message, then you must paste the following command into the search box and click OK:

   C:\Program Files (x86)\Microsoft OneDrive\onedrive.exe /reset

4. After running these commands, you will reset OneDrive and will fix the Sync issues. 

Manually restart OneDrive

1. Open the Windows Start Menu by pressing the Win key.
2. Type “One Drive” in the search box and click on the OneDrive desktop app.

   

4. Enable OneDrive from the group policy

OneDrive fails to sync when it has been disabled from the group policy. Therefore, you must Enable OneDrive through the Group Policy Editor by disabling the”Prevent the usage of OneDrive for file storage” policy. You can perform the steps below to do so:

1. Open the Run Command by pressing the Win + R keys together.
2. Type “gpedit.msc” in the search box and click OK.

   

3. Navigate to Local Computer Policy > Computer Configuration > Administrative Templates > Windows Components > OneDrive.
4. Right-Click on the “Prevent the usage of OneDrive for file storage” policy and click on the “Edit” option. 

   

5. Disable the policy by selecting the “Disable” option.

   

6. Lastly, you must restart your computer and relaunch the OneDrive app.

5. Enable OneDrive through the Registry Editor

Having OneDrive disabled from the Registry Editor will also lead to such issues. Therefore, make sure that it has been enabled by setting the value of DisableFileSyncNGSC from 1 to 0. Doing so will automatically enable OneDrive from the Registry Editor. You can do that with the instructions given below:

1. Open the Run Command by pressing the Win + R keys together.
2. Type “regedit” in the search box and click OK.

   

3. Confirm the action by clicking “YES” on the User Account Control prompt. 
4. Copy and paste the following path into the search bar:

   HKEY_LOCAL_MACHINE\Software\Policies\Microsoft\Windows\OneDrive

5. Modify the REG-WORD by right-clicking on the “DisableFileSyncNGSC” and clicking on the “Modify” option.
   

   

6. Enable OneDrive by setting the value under “Value data” to 0.
7. Confirm the changes by clicking OK.

   

8. Now, Restart your computer to make the necessary changes and relaunch OneDrive. 

6. Reinstall OneDrive

If the error still persists, then you must completely reinstall the OneDrive app on your system. Reinstalling OneDrive will allow it to perform a full sync. Below are instructions for reinstalling OneDrive on your system

Uninstalling from the command prompt

1. Open the Windows Start Menu by pressing the Win key.
2. Type “cmd” in the Windows Search bar.
3. Right-click on it and select the “Run as administrator” option.

   

4. Now, close OneDrive by typing the following commands into the Command Prompt and pressing the Enter key:

   taskkill /f /im  OneDrive.exe

   

5. Now, uninstall OneDrive by copying and pasting the following command into the Command Prompt and pressing the Enter key:

   %Systemroot%\SysWOW64\OneDriveSetup.exe /uninstall (64-bit OS)
   %Systemroot%\System32\OneDriveSetup.exe /uninstall (32-bit OS)

Uninstalling through the control panel

1. After OneDrive has been closed, open the Run Command by pressing the Win + R keys together.
2. Type “Control Panel” into the search box and click OK.
   

   

3. Click on the “Uninstall a program” option under the “Programs” category.

   

4. Right-Click on the OneDrive program and select the “Uninstall” option.

   

Reinstalling OneDrive

1. Go to the Official Microsoft Website.
2. Download OneDrive for your system by clicking on the “Download” option. 

   

3. Select the folder you want to download the file in and click the “Save” option.

   

4. Click on the three dots on the browser and open the “Downloads” page. 

   

5. Locate the file by clicking on the “Show in folder” option. 

   

6. Install the Exe file by right-clicking on it and selecting the “Open” option.

   

7. Initiate the Installation by clicking on the “Run” option. 

   

8. After installing OneDrive, sign in to your account.les.