The devices will not unlink from the Microsoft Store if you are trying to remove a device belonging to a family account and you are not an active user of the device. Moreover, the browser’s compatibility (if using a browser other than Microsoft Edge or Internet Explorer) may also cause the issue at hand.
The affected user encounters the issue when he tries to unlink a device from the Microsoft Store (usually due to a 10 devices limit) but fails to do so. Some users reported that a single device was listed multiple times. In some cases, the unlink option was missing from the Microsoft Store Devices page. For some users, the problematic devices were shown in the Microsoft Store management but were not visible on the Microsoft account devices page.
Before proceeding with the solutions to unlink a device from the Microsoft account, try once again to check if you can remove the device by the regular method.
Solution 1: Change the URL of the Website
The issue at hand could be a result of a bug. The bug can be overcome by altering the URL of the website to enforce the required change.
- Launch a web browser and navigate to the Microsoft Store Devices page.
- Now remove the “?isAuthRefresh=true” part from the end of the URL in the address bar.
- Then click on the Unlink button in front of the device that you want to remove and then confirm to unlink the device.
- Now reload the Microsoft Store Devices page and check if the issue is resolved.
Solution 2: Use Microsoft Edge or Internet Explorer to Unlink the Device
For some Microsoft website operations, Microsoft does favor its Edge browser (or Internet Explorer) due to the security parameters. The issue at hand could also be a result of similar compatibility issues. In this context, using Microsoft Edge (or Internet Explorer) to remove the problematic device may solve the problem.
- Launch Microsoft Edge and open the Microsoft Store Devices page.
- Now click on the Unlink button in front of the problematic device to check if the issue is resolved.
- If not, then repeat Solution 1 with the Edge browser to check if it clears out the bug.
Solution 3: Remove the Device from the Family Accounts
Microsoft supports the family accounts i.e. a parental/main account managing the child accounts. Also, the devices owned by the child accounts are shown in the Microsoft Store devices page of the main account but the option to remove the devices through the main account is missing or greyed out. In this case, removing the device through an active user account on the device may solve the problem. If any of the devices are marked as Home device (for example, Home Xbox), then make sure to disable the home feature.
- Launch a web browser (preferably Microsoft Edge) and navigate to the Microsoft Account page.
- Now click on the Family and check the persons added to your family.
- Then log out of your Microsoft account and log in using any of the family accounts.
- Then navigate to the Microsoft Store Devices page and click on the unlink option in front of the problematic device to check if the issue is resolved.
- If not, then repeat solution 1 to check if that sorts out the issue.
- If, at step 4, the unlink option is missing or greyed out, then try with all the family account one by one and check if using any of the family accounts solves the issue.
Solution 4: Login on the Problematic Device with Another Microsoft Account
If none of the solutions were helped you so far, then logging through another Microsoft account on the problematic device can clear the bug and thus solve the problem.
- Create another Microsoft account for testing purposes.
- Now remove your original Microsoft account from the problematic device and then log in using the newly created Microsoft account.
- Then, check if the device is removed from your account. If not, then repeat solution 1 with Microsoft Edge browser and hopefully, the Microsoft Store devices issue is resolved.
If the issue is still there, then check if changing the password of your Microsoft account solves the issue for you. If not, then resetting the problematic device or clean installing Windows (if a Laptop or PC) may solve the problem (you may have to remove it through the family accounts).