[FIX] Microsoft Solitaire Collection ‘Xbox Live Error Code 121010’

Some Windows 10 users are receiving the ‘Xbox Live Error Code 121010‘ when they try to play Microsoft Solitaire Collection. While some affected users are reporting that this occurs at every startup, others say that they are able to play a few rounds before this error occurs.

Microsoft Solitaire error code 121010

As it turns out, there are several different causes that might end up triggering this particular error with the Microsoft Solitaire Collection. Here’s a shortlist of potential culprits that might trigger the 121010 error code:

  • Undergoing server issue – Since Microsoft Solitaire Collection runs on the Xbox Live Infrastructure, you can expect a lot of issues with the game if the infrastructure servers are down. In this case, the only thing you can do is confirm the server issue and wait for it to be resolved.
  • Corrupted temp file – As it turns out, this problem can also occur in an instance where the cache folder of the game contains a corrupted file (most likely profile-related). In this case, you should be able to resolve the issue by resetting the UWP app (either via GUI or elevated PowerShell terminal).
  • Game installation glitch – If the game has never worked for you (you’ve started encountering the issue immediately after installing), you might be dealing with an installation glitch. In this case, you can fix the problem by reinstalling the game.
  • 3rd party antivirus interference – There are certain overprotective AV suites that were confirmed to conflict with the Microsoft Solitaire Collection. Most commonly, McAffee Antivirus is vilified as the problem, but there might be other suites that will trigger a similar behavior. In this case, you can resolve the problem by disabling the real-time protection or by uninstalling the overprotective suite altogether.

Method 1: Investigating for a Server Issue

Before you attempt to apply any of the potential fixes below, you should start by ensuring that the problem is not actually being caused by a server issue that is entirely beyond your control.

Keep in mind that Microsoft Solitaire Collection realizes on the Xbox Live servers for various aspects of the game. Whenever there’s a wide issue with one of the Xbox Live critical services, Microsoft Solitaire Collection tends to malfunction.

To investigate whether there’s a current problem with the Xbox Live infrastructure that might be causing the 121010 error code, you should start by checking the official status page of the Xbox Live services.

Xbox Live server status

Note: If this investigation has revealed an issue with a critical Xbox Live service, the issue is most likely beyond your control. The only thing you can do at this point is to wait for Microsoft to fix the issue.

In the event that there is no evidence of a server issue, move down to the first potential fix below.

Method 2: Resetting the Microsoft Solitaire Collection UWP app

If you previously confirmed that you’re not actually dealing with server issues, the next step is to enforce the most popular fix for the 121010 error. This will be effective in any scenario where some kind of corruption rooted in the temp file of the game is actually causing the issue.

A lot of users that were previously encountered this problem have reported that they finally managed to fix the problem by resetting the Microsoft Solitaire Collection app.

When it comes to doing this, you have two ways forward:

  • You can reset the Microsoft Solitaire Collection app via the GUI menu of Windows 10 (from the Apps & Features menu)
  • You can run a series of commands in an elevated Powershell prompt to reset the app’s manifest and cache file

Depending on your preferred way of enforcing this method, follow sub-guide A or sub-guide B:

A. Resetting Microsoft Solitaire Collection via GUI

Here’s a quick step-by-step guide that will walk you through the process of resetting the Microsoft Solitaire Collection UWP app via the GUI menu of Windows 10 :

  1. Close the Microsoft Solitaire Collection app.
  2. Press Windows key + R to open up a Run dialog box. Next, type ms-settings:appsfeatures’ and press Enter to open up the Apps & Features menu of the Settings app.
    Accessing the Apps & features settings screen
  3. Once you’re finally inside the Apps & Features app, scroll down through the list of installed applications and locate the entry associated with Microsoft Solitaire Collection.
  4. When you manage to locate it, click on the Advanced Options hyperlink (located directly under the name of the app).
    Opening the Advanced Options hyperlink of Microsoft Solitaire Collection
  5. Once you’re finally inside the Advanced Options menu, scroll down to the Reset tab, then click on Reset and confirm the process of returning the Microsoft Solitaire Collection app back to its factory state.
    Resetting the Solitaire Collection tab

    Note: This operation will clear any temp data related to the app. The progress that is not currently saved on the cloud will be lost.

  6. After the operation is completed, open the Microsoft Solitaire Collection app once again and see if the error is now resolved.

B. Resetting Microsoft Solitaire Collection via Powershell

If you’re technical and not afraid to do things from a terminal, follow the instructions below to reset the UWP app from an elevated PowerShell window:

  1. Ensure that the Microsoft Solitaire Collection UWP app is completely closed.
  2. Press Windows key + R to open up a Run dialog box. Next, type ‘powershell’ inside the text box and press Ctrl + Shift + Enter to open up an elevated Powershell window.
    Run dialog: powershell Then press Ctrl + Shift + Enter
    Run dialog: powershell Then press Ctrl + Shift + Enter

    Note: When prompted by the UAC (User Account Control), click Yes to grant administrative privileges.

  3. Once you’re inside the elevated Powershell prompt, type the following commands in order and press Enter after each one to essentially reset the Microsoft Solitaire Collection:
    Set-ExecutionPolicy Unrestricted
    Get-AppXPackage -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register "$($_.InstallLocation)\AppXManifest.xml"}
  4. Once the command is processed successfully, open the Microsoft Solitaire Collection app again, and see if the problem is now resolved.

In case you still end up encountering the error code 12010 when opening the UWP game, move down to the next potential fix below.

Method 3: Reinstalling the Microsoft Solitaire Collection App

Some affected users that we’re encountering the Xbox Live Error Code 121010 have confirmed that the problem was finally resolved after they reinstalled the Microsoft Solitaire Collection app completely.

Clean installing the app will be beneficial in instances where this problem is occurring due to some kind of locally corrupted files belonging to the UWP app.

Here’s a quick guide that will walk you through the process of reinstalling the Microsoft Solitaire Collection UWP app:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘ms-settings:appsfeatures’ inside the text box and press Enter to open up the Apps & Features tab.
    Accessing the App & Features screen
  2. Once you’re inside the Apps & Features screen, scroll down through the list of installed UWP apps and locate the Microsoft Solitaire Collection.
  3. After you manage to locate the correct UWP app, click on the Advanced Menu hyperlink associated with Microsoft Solitaire Collection.
    Opening the Advanced Options hyperlink of Microsoft Solitaire Collection
  4. Inside the Advanced Menu hyperlink, scroll all the way down to the uninstall section and click on Uninstall to start the operation. After you confirm the operation, wait for the process to complete.
    Uninstalling the solitaire collection
  5. Once Microsoft Solitaire Collection is successfully uninstalled, reboot your computer and wait for the next startup to complete.
  6. After your computer boots back up, press Windows key + R to open up a Run dialog box. Next, once you’re inside the text box, type ‘ms-windows-store://home’ and press Enter to launch the Microsoft Store.
    Accessing the Microsoft Store
  7. Inside the Microsoft Store app, use the search function in the top-right section to search for ‘Microsoft Solitaire Collection’.
  8. From the store listing of Microsoft Solitaire Collection, click on Get and follow the remaining instructions to complete the installation of the Microsoft Store app.
  9. Launch the UWP app once again and see if the 121010 error is resolved.

If the same problem is still occurring, move down to the next potential fix below.

Method 4: Disable or Uninstall the 3rd-Party Antivirus

As it turns out, there are some suites that are known to conflict with the UWP app of Microsoft Solitaire Collection. By far, the most common culprit that’s reported by users to cause the 121010 is Mcafee Antivirus.

This problem occurs due to an overprotective security feature that ends up interfering with communications between Microsoft Solitaire Collection and the Xbox Live server – There might be other similar 3rd party antivirus suites that could cause this type of behavior.

If this scenario is applicable, you should be able to fix the problem by disabling the real-time protection of your AV or by uninstalling the overprotective suite altogether.

The ideal way to start is by disabling the real-time protection and see if the 121010 error stops occurring. However, keep in mind that the exact instructions on doing this will be different depending on the 3rd party suite that you’re using – But in the vast majority of cases, you can simply right-click your security suite in the tray bar icon and look for an option that disables the real-time protection.

Disabling the real-time protection on Avast Antivirus
Disabling the real-time protection on Avast Antivirus

After you manage to disable the real-time protection, open the Solitaire Collection app again, and see if the issue is now resolved.

If the same problem is still occurring even after you disable the real-time protection, follow the instructions below to temporarily uninstall your 3rd party security suite, and remove any remnant files:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘appwiz.cpl’ inside the text box and press Enter to open up the Programs and Features menu.
    Type appwiz.cpl and Press Enter to Open Installed Programs List
  2. Once you’re inside the Apps & Features menu, scroll down through the list of installed programs and locate the 3rd party suite that you want to uninstall. When you see it, right-click on it and choose Uninstall from the newly appeared context menu.
    Uninstalling your antivirus
  3. Inside the uninstallation screen, follow the on-screen prompts to complete the operation, then restart your computer.
  4. Once your computer boots back up, ensure that you remove any remnant files left behind by your 3rd party antivirus.
  5. Finally, after you ensure that you remove any remnant files from your AV, launch Microsoft Solitaire COllection once again and see if the problem is now fixed.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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[FIX] Microsoft Solitaire Collection ‘Xbox Live Error Code 121010’

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