How to Fix Windows Store Error Code 0x80072ee7 “the server has stumbled”

After upgrading to Windows 10 or 11, some users have encountered issues when trying to access the Microsoft Store (formerly known as the Windows Store). The Microsoft Store may fail to connect, displaying the error code 0x80072EE7 with the message, “the server has stumbled.” In such cases, the Microsoft Store’s search bar might state ‘no Internet available,’ despite other applications, such as web browsers, having no problem connecting to the internet.

Several factors could lead to the error code 0x80072EE7, not just connectivity issues. These might include:

  • Server-related issues at Microsoft, such as temporary outages or high traffic volumes preventing users from accessing the store. You should check Microsoft Store’s server status before following any solutions mentioned down below.
  • Incorrect network configurations on the user’s device that block the Microsoft Store from connecting to the servers.
  • Misconfigured or corrupted DNS cache that interferes with the Microsoft Store’s ability to resolve server addresses.
  • Problems with Windows Update components that the Microsoft Store depends on to manage app updates and installations.
  • Firewall or antivirus settings that incorrectly block the Microsoft Store’s internet access.

Microsoft Store issues are often related to Windows updates, such as problems with DNS or static DNS entries in the HOSTS file. Some users have resolved the issue by performing a repair installation of Windows 10 or updating Windows.

Others have fixed the problem by re-registering the Microsoft Store package or by removing static IP entries for Windows Update and Microsoft Update from the HOSTS file. We will delve into these solutions further in this article.

Note: Although this guide primarily addresses Windows 10, similar troubleshooting steps may apply for Windows 11.

1. Repair and Install Windows with an In-Place Upgrade

An in-place upgrade can repair your Windows installation if you’re having Microsoft Store issues. This process allows you to reinstall Windows without losing your personal files and installed applications.

2. Register the Windows Store Package

Re-registering the Microsoft Store application package on a Windows operating system is often a successful fix for issues with the Microsoft Store app.

  1. Open an elevated Command Prompt as an administrator.
  2. Execute the following PowerShell command.
    PowerShell -ExecutionPolicy Unrestricted -Command "& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + '\AppxManifest.xml' ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}"

  3. After completion, close the command prompt and restart your computer.

Check the Microsoft Store to see if your issue is resolved.

3. Delete Static IP Entries from the Hosts File

Static IPs added to the hosts file for Windows Update or Microsoft Update by programs such as DNS accelerators, or DNS caching utilities, can cause failures in Windows Update.

  1. Navigate to:
    C:\Windows\system32\drivers\etc

  2. Edit the HOSTS file with Notepad.
  3. Remove or comment out any static IP addresses associated with Windows Update or Microsoft Update by adding # at the start of the line, and then save the changes to the HOSTS file.

For more details, review the official Microsoft support page on how to reset your host file to default.

4. Changing DNS Configurations

Network adapters typically obtain DNS configurations automatically, but occasionally they may not do so correctly, triggering this error. In this step, we will manually change the DNS configurations.

  1. Simultaneously press the “Windows” and “R” keys, followed by “Enter“.
    Opening Run Prompt
  2. Type “ncpa.cpl” and press “Enter“.
    Typing in “ncpa.cpl” and pressing “Enter”
  3. Double-click on the network connection you are using.
  4. Select “Properties,” then double-click on the “Internet Protocol Version 4 (TCP/IPv4)” option.
    Double-clicking on the “IPv4” option
  5. Choose “Use the Following DNS Server Addresses” option.
  6. Enter “8.8.8.8” in the “Preferred DNS Server” field, and “8.8.4.4” in the “Alternate DNS Server” field.
    Manually entering the correct DNS server addresses
  7. Click “OK” to apply the settings and close the window.
  8. Test to confirm if the Microsoft Store issue has been resolved.
ABOUT THE AUTHOR

Kamil Anwar


Kamil is a certified MCITP, CCNA (W), CCNA (S) and a former British Computer Society Member with over 9 years of experience Configuring, Deploying and Managing Switches, Firewalls and Domain Controllers also an old-school still active on FreeNode.