How to Fix Windows 10 Store Error Code 0x80072EFD

The Windows Store sure does a great job of providing Windows applications to your desktop. But, you might see an error when accessing Windows Store. The error message will most likely be:

There will be an error code mentioned at the bottom of the error screen. Although you can see a wide range of error messages, the most likely ones are 0x80072EE7 0x80072EFD, 0x801901F7 and 0x80072EFF. These errors will, obviously, prevent you from accessing the Windows Store.

There can be a couple of things causing this issue depending on the error code. But, the most common thing that causes these type of issues are related to connection issues. In fact, a message related to Windows Store connection might appear on the error screen. These errors can also occur if you are using a proxy server or a proxy app like Zenmate. Lastly, this problem can also be cause by improper permissions in the registry editor. So, there are a lot of solutions for this problem. So, start from the method 1 and follow the steps given in that method. If that doesn’t solve the problem then move to the next method.

Solution 1: Clear the Windows Store cache

To start with, you should simply clear the Windows Store cache as doing so is the solution to a wide variety of different Windows Store-related issues and may just be able to get the job done in this case as well. In order to clear the Windows Store cache, you need to:

  1. Press the Windows Logo key + R to launch a Run
  2. Type WSReset.exe  into the Run dialog and press Enter.
  3. Restart the computer and, once it to boots up, check to see whether or not the Windows Store is up and functioning again.

Solution 2: Re-register the Windows Store

When it comes to Windows 10 issues involving the Windows Store, it is always a good idea to re-register the Windows Store and see if that fixes the problem. Many Windows 10 users who have been affected by this specific issue have had success with getting rid of it by simply re-registering the Windows Store. In order to use this solution, you need to:

  1. Press the Windows Logo key + X to open the WinX Menu.
  2. In the WinX Menu, locate and click on Command Prompt (Admin) to launch an elevated Command Prompt with administrative privileges.
  3. Type the following into the elevated Command Prompt and press Enter:

PowerShell -ExecutionPolicy Unrestricted -Command “& {$manifest = (Get-AppxPackage Microsoft.WindowsStore).InstallLocation + ‘\AppxManifest.xml’ ; Add-AppxPackage -DisableDevelopmentMode -Register $manifest}

  1. Once the command has been fully executed, close the elevated Command Prompt.
  2. Restart the computer and wait for it to boot up. When the computer boots up, try launching the Windows Store and see whether or not it successfully loads up.

Solution 3: Rename the Software Distribution folder

Located in the root folder of your computer’s HDD/SSD is a folder named Software Distribution, and there is a pretty decent chance that you’ll be able to fix this issue by simply renaming this folder, like many affected users before you have, and forcing Windows to automatically create a new one. In order to do so, you need to:

  1. Press the Windows Logo key + X to open the WinX Menu.
  2. In the WinX Menu, locate and click on Command Prompt (Admin) to launch an elevated Command Prompt with administrative privileges.
  3. One by one, type the following commands into the elevated Command Prompt and press Enter after typing in each one:

net stop wuauserv
net stop cryptSvc
net stop bits
net stop msiserver

  1. Type the following command into the elevated Command Prompt and press Enter:

ren X:\Windows\SoftwareDistribution SoftwareDistribution.old

Note: Replace the X in this command with the letter corresponding to the partition of your computer’s HDD/SSD that Windows is installed on. Usually, it is C:\

  1. One by one, type the following commands into the elevated Command Prompt and press Enter after typing in each one:

net start wuauserv
net start cryptSvc
net start bits
net start msiserver

  1. Type exit into the elevated Command Prompt and press Enter to close it.
  2. Restart the computer.
  3. Wait for the computer to boot up.
  4. When the computer boots up, check to see whether or not the problem has been resolved.

Solution 4: Enable TLS

If none of the solutions listed and described above have worked for you, you may be suffering from this issue because TLS is disabled on your computer. If that’s the case, simply enabling TLS will get the job done and resolve this problem. In order to enable TLS on a Windows 10 computer, you need to:

  1. Open the Start Menu.
  2. Click on Settings.
  3. Click on Network & Internet.
  4. Click on Wi-Fi in the left pane and, in the right pane, scroll down and click on Internet Options.
  5. Navigate to the Advanced
  6. Under Settings, scroll down to the Security
  7. Make sure that there is a check mark next to the Use TLS 1.2 option, meaning that the option is enabled.
  8. Click on Apply and then on OK.
  9. Restart your computer. Once the computer boots up, try launching the Windows Store and see if it loads up successfully.

Solution 5: Disable Proxy

Having a proxy enabled can prevent you from accessing the Windows 10 Store.

  1. Press the Windows + R keys to open the command prompt, type inetcpl.cpl and then click OK. This will open the Internet Properties settings.
  2. Go to the Connections tab and click on LAN Settings.
  3. Check the box next to Automatically Detect Settings and uncheck the box under Proxy Server.

  4. Click OK and try to open the Windows 10 Store.

Alternatively, you can follow these steps.

  1. Open an elevated command prompt by pressing the Start button, typing cmd and then opening as a administrator.
  2. In the elevated command prompt type the following command:
    netsh winhttp reset proxy

This will reset the proxy settings and give you a direct internet access.

  1. Try to browse the Windows 10 store and verify if the issue will persists.

Solution 6: Enable TLS

Enabling TLS from the Internet Options has worked for plenty of people. So, follow the steps given below to enable TLS.

  1. Hold Windows key and press R
  2. Type inetcpl.cpl and press Enter

  1. Click Advanced tab

  1. Locate the options TLS 1.0, TLS 1.2, and TLS 1.3 from the Settings These options should be under Security heading.
  2. Check the TLS 1.0, TLS 1.2, and TLS 1.3 options
  3. Click Ok

Once done, check if the Windows Store works or not.

Solution 7: Turn of Proxy Server

Turning off the option for using proxy server has also worked for the majority of users. This makes sense because using a proxy server might cause connectivity issue.

The steps for turning off proxy server are given below

  1. Hold Windows key and press R
  2. Type inetcpl.cpl and press Enter

  1. Click Connections tab
  2. Click LAN settings

  1. Uncheck the option Use a proxy server for your LAN (These settings will not apply to dial-up connections or VPN)

  1. Click Ok and click Ok again

Check whether the Windows Store has started working or not.

Solution 8: Update Windows

Even though this solution hasn’t worked for a lot of users but it is worth a try. Some of the users resolved this issue by simply updating their system. This solution will definitely work if the problem was caused by a Windows Update. Microsoft will definitely release a fix in the next Windows Update so installing the newest update should help.

Note: In some cases, users couldn’t even download the Windows Update. This was probably because of the same reason that was causing the issue with the Windows Store. So, if you can’t update your system then don’t worry. Try to follow the steps given in other methods.

Solution 9: Set Time & Date

Setting the correct time and date is another solution that has worked for plenty of people. This will solve the issue if the Windows Store was having troubles with the connection. Having a wrong time and date can cause connectivity issues.

  1. Hold Windows key and press I
  2. Select Time & Language

  1. Toggle off Set time automatically
  2. Click Change under Change date and time

  1. Select the correct time and date then click Change to confirm

This should solve the issue if the Windows Store was misbehaving because of wrong time and date.

Solution 10: Turn on Windows Update Service

Although we have already told you to update the Windows in method 3, but this method is a bit different. A lot of people have resolved the issue by setting the Windows Update Service to Automatic. Apparently, there is a correlation between Windows Store and Windows Update, and turning the Windows Update Service on resolves the Windows Store issue.

Follow the steps given below to turn on Windows Update Service

  1. Hold Windows key and press R
  2. Type services.msc and press Enter

  1. Locate Windows Update service from the list and double click it

  1. Make sure the service’s Startup Type is set to automatic. Select Automatic or Automatic (Delayed Start) from the drop down menu in Startup Type

  1. Check if the service is running. The status of the service should be mentioned in front of the Service Status. If the service is stopped then click Start button to start the service. Note: If you can’t start the service then select Manual from the drop down menu of Startup Type and then click Start. Once the service is started, select Automatic Startup Type again.
  2. Click Apply then click Ok

  1. Reboot

Your Windows Store should work after the reboot.

Solution 11: Enable DNS Client Service

Enabling the DNS client service is another solution that has been fruitful for a bunch of users. Follow the steps given below to turn on the DNS Client Service

  1. Hold Windows key and press R
  2. Type services.msc and press Enter

  1. Locate DNS Client service from the list and double click it

  1. Make sure the service’s Startup Type is set to automatic. Select Automatic or Automatic (Delayed Start) from the drop down menu in Startup Type

  1. Click Apply then click Ok
  2. Reboot

Check if this resolves the Windows Store issue or not. If this doesn’t solve the Windows Store problem then move to the next method.

Solution 12: Fix Permission Issues

As mentioned in the beginning, the problem can also be caused by a permission issue in the registries. So, allowing the proper permissions to the registry key solves the issue as well. The steps for changing the permissions of a registry key are given below

  1. Hold Windows key and press R
  2. Type regedit and press Enter

  1. Now, navigate to this address HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\NetworkList\Profiles. If you don’t know how to navigate there, then follow the steps given below
    1. Locate and double click HKEY_LOCAL_MACHINE from the left pane
    2. Locate and double click SOFTWARE from the left pane
    3. Locate and double click Microsoft from the left pane
    4. Locate and double click Windows NT from the left pane
    5. Locate and double click CurrentVersion from the left pane
    6. Locate and double click NetworkList from the left pane

  1. Locate and right click Profiles from the left pane. Select Permissions…

  1. Click Advanced from the newly created window

  1. Check the option Replace all child object permission entries with inheritable permission entries from this object

  1. Click Apply then click Ok. Confirm any additional prompts
  2. Click Ok again
  3. Close the registry editor

Now check if the problem is resolved or not.

Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How to Fix Windows 10 Store Error Code 0x80072EFD

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