Microsoft has implemented quite a lot of features into their Windows OS which really set it apart from other operating systems. One of those features definitely has to be the Windows Store which is similar to the concept you are able to observe of smartphone operating systems such as Android and iOS.
You can use the Store to download apps and games suitable for your platform and the process has been made so easy. You only need to click on the download button in order to download and install the app. However, certain errors may occur in the process so make sure you follow the rest of the article in order to find out how to deal with this particular error code.
Fix Windows Store Error Code 0x80070216 on Windows 10
This issue occurs when you are trying to download or update an app via the Windows Store and the problem prevents you from going through with the process. It’s important to say that the error occurs at random intervals but there are some apps where the error occurs more often (e.g. Kodi).
The error can also be caused if you have downloaded a new update recently since new updates sometimes struggle with new apps an updates and it takes a while in order to make them fully compatible. Follow the steps below in order to get rid of this Windows Store error code.
Solution 1: Download and Install the KB4016635 (OS Build 14393.970) Update
It appears that the error code was tightly related to the KB4013429 version of Windows which prevented users from updating certain apps from the Windows Store. Microsoft has addressed this issue immediately by providing the users with the KB4016635 (OS Build 14393.970) update which was supposed to get rid of the issue.
If you haven’t changed any settings on your computer, the update should have been installed automatically a while ago but if you don’t receive automatic updates for your Windows OS and if you don’t want to receive them, you can install this update by using the Update Catalog. Follow the steps below for more info.
Luckily, you can install the update manually by visiting the site below where you can download and install updates manually.
- Visit the official Microsoft site in order to find out whether this issue is caused by your version of Windows. For example, the update which is supposed to fix this issue (KB4016635) was released in March 22, 2017. If you have updated your computer regularly, you have installed this update as well and this solution does not apply to your scenario.
- Copy the KB (Knowledge Base) number together with “KB” letters as well (KB4016635 in this case.)
- Open the Microsoft Update Catalog and perform a search by clicking on the search button at the top right corner. Make sure you copy the exact same Knowledge Base number.
- Click on the Download button to the left and choose the architecture of your PC (32bit or 64bit). Make sure you know the architecture of your PC’s processor before choosing this option.
- Run the file you downloaded and follow the instructions on screen carefully in order to complete the updating process.
- After the update has finished, make sure you restart your computer and wait to see if the same issue occurs with the next update released by Microsoft.
Solution 2: Reinstall the App Which Won’t Update Properly
This may seem like an unrealistic solution but people have suggested doing this if you are able to backup the files you were working on in the app. If the app does not produce any files itself, you can reinstall it freely but make sure you backup the files you were working on in the case of another app.
- Click on the Start menu located at the bottom left corner of the screen and click on the gear icon which represents Settings.
- After the Settings app opens, click on the Apps section which should immediately open the list of all installed apps on your computer. Please wait for the list to populate and locate the app you want to uninstall by scrolling through the list.
- Click on the app which is causing the error message and select the Uninstall button located below.
- The app should be uninstalled without problems so make sure you install it again.
- Search for “Store” in the search bar located at the taskbar or in the Start menu.
- Type in the name of the app you just uninstalled and click the Enter button in order to proceed with the search.
- Click at the Get or Purchase button located at the top of the screen and the app should be installed in no time. You can track the process of downloading and installing if you click on the download icon located to the left of the search button at the top of the screen.
Note: If, for some reason, you are not able to uninstall the app properly, you can use the method below to uninstall it using PowerShell. If some app has gone corrupt for some reason, it might be difficult to remove it using conventional methods but this one should provide results.
- Type PowerShell in the Search bar located at the bottom left part of your taskbar, right-click on the first result, and select Run as administrator option.
- Copy and paste the following command in order to receive the full list of the apps you have installed along with detailed info regarding every single one. Make sure you click Enter after pasting the text in order to run the command.
Get-AppxPackage -AllUsers | Select Name, PackageFullName
- The output of the above command will be a list with two columns. Under the first column the full name of the App (Name) is displayed and at the second column the Full Package Name (PackageFullName) is displayed.
- Wait for the list to load and try to search for the app which is causing these issues. This might take a while but be patient while you look through the installed apps.
- When you find it, copy everything next to the PackageFullName line by selecting the entire text and using the Ctrl + C key combination.
- Use the following command in order to uninstall the app from your PC. Replace the bolded PackageFullName with the actual name you just copied and click Enter.
Remove-AppxPackage -package PackageFullName
- Restart your computer and see if there are any changes regarding the error messages.