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How to Fix Windows 10 Not Waking Up from Sleep Mode

Microsoft released its latest and the most awaited version of their operating system series; Windows 10 on July 29th, 2015. There were major changes in the latest OS based on the appearance, services, ease of access, and GUI. Around 14 million people upgraded to Windows 10 with 24 hours of the launch.

At the same time, people started reporting that their computers were not waking up after sleep mode. The light turns on that the computer is turned on but the screen remains black. We have listed a series of steps on how you can troubleshoot what is causing the problem and fix it accordingly.

Solution 1: Replacing Sleep with Hibernate

It seems the case for many users that their computer couldn’t function the operation of sleep properly. One workaround is to replace the function of sleep with that of hibernate so whenever you close the lid or press the power button, the computer hibernates instead of sleeping. This solution solved the problem in the majority of the cases.

  1. Right-click on the Windows icon present at the bottom left side of the screen and select Settings.

  1. Once in the Settings, select the menu of System present as the first entry at the top left side of the screen.

  1. Choose the menu of Power and Sleep from the list of options at the left pane in the screen.

  1. Now at the top right side, you will find an option as Advanced power settings. Click it.

  1. Choose the option “Choose what the power buttons do” from the list of options available on the left side of the screen.

  1. Now you will be seeing a menu like this. Make sure that you apply these changes to both the options (On battery and Plugged in)

When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

  1. Now click the option “Choose what closing the lid does”.

  1. Make sure that you apply these changes to both the options (On battery and Plugged in)

When I press the power button: Hibernate

When I press the sleep button: Turn off the display

When I close the lid: Sleep

Click on “Save Changes” at the bottom of the screen and navigate back to the previous page.

  1. Now navigate to the main Power Options menu. Here you will see different plans available on your computer (Balanced, High Performance and Power saver etc.). Select the one you are using and click on “Change plan settings” present in front of it.
  2. A new window will appear. Navigate to the near bottom and click on “Change advanced power settings”.

  1. A small new window will appear in front of you. Navigate to the near bottom and select “Power buttons and lid”. Apply these changes to both the conditions (On battery and Plugged in).

Lid close action: Sleep

Power button action: Hibernate

Sleep button action: Turn off the display

Press Ok to save changes and exit. Restart your computer for the changes to take place and check if the problem has been solved.

Solution 2: Downgrading the version of Intel Management Engine Components Driver

We will download Intel Management Engine Interface Driver (version 9 or 10) and exploit the show or hide updates package to stop the system from installing the version 11 again. We will have to pause the update service of your computer using the services menu to ensure that Windows doesn’t automatically install the version 11 itself.

  1. Type “services.msc” to launch the services window where all the services present in your machine are listed.
  2. Once in services, navigate to the near bottom of the screen and locate Windows Update. Right-click it and select Properties.

  1. After stopping the process, click on the Startup Type option and select Manual from the list of options available.

  1. Press Ok to save changes and exit. Restart your computer for the changes to take place.
  2. Navigate to HP’s official drivers download site and enter the model of your machine.
  3. Once you have selected your machine and are redirected to the drivers page, expand the option of “Driver-Chipset” and download “Intel Management Engine Components Driver”.

  1. Now install the downloaded software.
  2. Once you have installed it, download the Windows 10 Show or Hide updates package from Microsoft.
  3. Now run the downloaded package. After Windows scans your computer, you will be given two options. Select the one which says “Hide updates”.

  1. In the next window select Intel Management Engine Components Driver and hide it. This will ensure that you don’t update the 11th edition.
  2. Type “services.msc” to launch the services window where all the services present in your machine are listed.
  3. Once in services, navigate to the near bottom of the screen and locate Windows Update. Right-click it and select Properties.

  1. Click on the Startup Type option and select Automatic from the list of options available.

  1. Restart your computer and check if your computer goes to sleep correctly.

Note: You don’t need to uninstall the version 11 before installing the version 9 or 10. The presence of some version of the driver is required in order to downgrade it.

Solution 3: Checking compatibility of attached devices

If you are experiencing this problem after upgrading to Windows 10, it is possible that some device connected to your computer isn’t compatible. Many manufacturers take time before rolling out the required updates in order for their equipment to be completely compatible with the newer version of Windows.

The devices can include your printer, or gaming consoles etc. Head over to the manufacturer website and confirm the compatibility of the device. If it isn’t, disconnect the device from your computer and check if the sleep problem still persists.

Solution 4: Changing Sleep settings

We can try changing the wake-up timer settings from your power settings and check if this does the trick. This setting will ensure that your computer wakes up whenever it goes into sleep mode and the option is enabled.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here
  1. Right-click on the Windows icon present at the bottom left side of the screen and select Settings.
  2. Once in the Settings, select the menu of System present as the first entry at the top left side of the screen.
  3. Choose the menu of Power and Sleep from the list of options at the left pane in the screen.
  4. Now at the top right side, you will find an option as Additional power settings. Click it.

  1. Here you will see different plans available on your computer (Balanced, High Performance and Power saver etc.). Select the one you are using and click on “Change plan settings” present in front of it.
  2. A new window will appear. Navigate to the near bottom and click on “Change advanced power settings”.

  1. A small new window will appear in front of you. Navigate to the near bottom and select “Sleep”. Now expand the category of “Allow wake timers”. Set it to enabled for both the options (On battery and Plugged in).

  1. Save changes and exit. After restarting your computer, check if the problem got solved.

Solution 5: Changing Deep Sleep function

Windows 10 has a feature of deep sleep. The computer saves all the data before sleeping so when it starts up, it can directly load it and start much faster. The CPU will also be not running in the process hence increasing your battery life and performance.

It is possible that your machine doesn’t support the deep sleep function. You can check the compatibility using your computer manufacturer website. If it doesn’t, you can disable it using your BIOS settings. Enter your BIOS settings upon the start of the computer and navigate to Setup > Config > Power > Intel Rapid Start Technology. Change this setting to Disabled and save changes before exiting.

We can also change the Fast startup option from the power management settings available on your computer.

  1. Navigate to the Power Plans settings (like we did in the earlier steps).
  2. Once in the Power Plans window, select “Choose what the power buttons do” present at the left side of the screen.
  3. Click the option which says “Change settings that are currently unavailable”.

  1. After clicking, you will notice that the shutdown settings will become available to you present at the bottom of the screen. Uncheck the “Turn on fast startup” option and click save changes at the bottom of the screen.

  1. Navigate back to the power options menu and select “Choose what closing the lid does”. Repeat steps 3 and 4 and save changes.
  2. A restart might be required so all the changes can be implemented.

Solution 6: Updating your Display Drivers

When Windows loads from sleep mode, it uses the graphics hardware to load the computer and provide the required GUI. If the graphics drivers are not installed correctly or are corrupt, this can cause a problem. We will start your computer in Safe Mode and delete the currently installed drivers of your display card. Upon the restart, the default display drivers would automatically be installed upon the detection of your display hardware.

  1. Follow the instructions on our article on how to boot your computer in safe mode.
  2. Once booted in the safe mode, right click on Windows key and select Device Manager from the list of options available.

Another way to launch the device manager is by pressing Windows + R to launch the Run application and typing “devmgmt.msc”.

  1. Once in the device manager, expand the Display adapters section and right click on your display hardware. Select the option of Uninstall device. Windows will pop a dialogue box to confirm your actions, press Ok and proceed.

  1. Restart your PC. Press Windows + S button to launch your start menu’s search bar. In the dialogue box type “Windows update”. Click the first search result which comes forward.
  2. Once in the update settings, click on the button which says “Check for updates”. Now Windows will automatically check for updates available and install them. It may even prompt you for a restart.

  1. After updating, check if your issue got fixed.

Windows Update always tries its best to deliver the latest drivers available for your hardware.  But it also doesn’t mean that they are the latest ones available. Alternatively to the Windows Update, you can also head over to your graphics card’s manufacturer website and download the latest drivers manually.

If the latest drivers also don’t solve the problem in question, you can try downloading and installing an older driver for your hardware. Manufacturers have all the drivers listed according to date and you can try installing them manually. Follow the instructions below to install the drivers manually.

  1. Open your Device manager as explained above in the solution and right click on your driver and select “Update Driver”.

  1. Now a new window will pop up asking you to whether update the driver manually or automatically. Select “Browse my computer for driver software”.

  1. Now browse through the folders to where you downloaded the drivers. Select it and Windows will install the required drivers. Restart your computer and check if the problem got solved.

Note: You should also update all your other drivers (mouse, keyboard, sound etc.)

Solution 7: Using CMD to Disable Windows Sleep

As a last resort, we can try disabling your Windows sleep function using the command prompt. If this method doesn’t work for you, you can easily revert the changes by changing “off” with “on”.

  1. Press Windows + S to launch the search bar of your start menu. Type “command prompt” in the dialogue box. Right-click on the first result which comes forth and select “Run as administrator”.
  2. Once in the command prompt type the following command and press enter:

Powercfg –h off

  1. Restart your computer and check if the problem got solved.

Solution 8: Running the Power-Troubleshooter

We can try running the power troubleshooter on your Windows. It is a utility developed by Microsoft to check the power settings and locate discrepancies. If the troubleshooter finds some settings which are causing the issue, it will automatically fix them and inform you.

  1. Press Windows + S to launch the start menu’s search bar. Type “troubleshoot” in the dialogue box and click on the first result which comes forth.

  1. Once in the troubleshoot menu, select “Power” and click the button “Run the troubleshooter”.

  1. Now Windows will scan your computer and detect problems (if any). Wait for the process to complete as this can consume some time.

  1. Restart your computer for the changes to take place.

PRO TIP: If the issue is with your computer or a laptop/notebook you should try using the Reimage Plus Software which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage Plus by Clicking Here

RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Kevin Arrows

Hi! I'm Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to's in a way that it can be followed by everyone.