How to Fix Windows 10 Can’t start your camera error 0xA00F4246 (0x887A0004)

Following a fairly major Windows update rolled out in September 2016, many Windows 10 users have started reporting an issue where Windows 10’s stock Camera application fails to access affected computers’ cameras and an error message containing error code 0xA00F4246 (0x887A0004) is displayed. The full error message reads:

Can’t start your camera

If you’re sure the camera is connected and installed properly, try checking for updated drivers.
If you need it, here’s the error code: 0xA00F4246 (0x887A0004)

The issue has been reported by users with both integrated and external cameras on their computers, so the type of camera you use does not bear any significance. What is noteworthy, however, is the fact that other Microsoft applications that come with Windows computers out of the box and can access a computer’s camera (applications such as Skype Preview) are also affected on these problematic computers and are rendered unable to access their cameras.

Even though the error message that affected users see indicates that outdated drivers are the culprit, updating the drivers for the affected computer’s camera does not make any headway towards resolving this problem. Uninstalling and then reinstalling the drivers also does not help. Affected users have not had any luck with resetting the stock Windows 10 Camera app, which is quite predictable given that the actual issue lies within the affected computer’s registry. All that is required to fix this mind-boggling problem is a simple registry tweak. If you are suffering from this problem and want to resolve it, you need to:

  1. Press the Windows Logo key + R to open a Run.
  2. Type regedit into the Run dialog and press Enter to launch the Registry Editor.
  3. In the left pane of the Registry Editor, navigate to the following directory:

HKEY_LOCAL_MACHINE > SOFTWARE > Microsoft > Windows Media Foundation

  1. Click on the registry key titled Platform under Windows Media Foundation sub-key in the left pane to have its contents displayed in the right pane.
  2. Right-click on an empty space in the right pane of the Registry Editor, hover over New and click on DWORD (32-bit) value.
  3. Name the new registry value EnableFrameServerMode.
  4. Double-click on the newly created EnableFrameServerMode registry value to edit it and type 0 into its Value data:
  5. Click on OK.
  6. Close the Registry Editor and restart the computer.

As soon as the computer boots up, launch the Camera app. The app should successfully access your computer’s camera and display its viewfinder on your screen. You should also find that any other applications previously unable to access your computer’s camera can now do so without a hitch.

ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

16
    BO
    Bongiwe Feb 15, 2017

    Hi. I nearly threw away my laptop. Your thread helped me. THANK YOU THANK YOU THANK YOU!!!
    God Bless you!!!!!!!

    AE
    Andrew Erohin Feb 18, 2017

    Dude, thank you very much, it really works! BUT: please, write the full path where the DWORD should be created – I’m pretty sure there will be somebody else who would miss that the key-folder is “Platform”, not the “Windows Media Foundation”. Like I did:) I found my mistake after 3rd reading. Of course this is my bad, but if it is not difficult for you to put the full path in the registry, please, do it.

    Reply
    PD
    Puneet Dubey Apr 3, 2017

    Dude, i have been looking for the solution of this camera problem over a week now, and searched nearly every relation forum, they all said install this, activate that, nothing worked, but this one did. You nailed it bro, thank you so much ! Also i would appreciate a lot if you could tell me how did you figure out that this entry will do the job.

      KA
      K. Arrows Author Apr 12, 2017

      researched it 🙂

    ZH
    Zhoro May 14, 2017

    Thanks dude! Finally got my camera back. It works!

      KA
      K. Arrows Author May 15, 2017

      welcome.

    DG
    dheeraj gurudi Jun 6, 2017

    Hello,
    I tried all the possible ways.Went through the microsoft forums for solutions but nothing is working.I even tried to restore my system to a point but its failed.Some error showed up saying your antivirus blocked the restore.I even disabled my antivirus (I use Kaspersky)but the same error message is displayed.I’m attaching the screenshot if my error.Please help me find a solution to this problem. https://uploads.disquscdn.com/images/0c0187c6e409dd92219c5f963af47ee4265264b72b0f5de55964de2f346f103a.png

    PB
    Pascale BERGER Jun 9, 2017

    Thanks a lot!
    Pascale

    EL
    eladine Aug 12, 2017

    Thank you this fixed my problem!

    DO
    Donald Sep 11, 2017

    Kevin,

    I tried your registry edit, but my camera still does not work. I do not know if it is significant, but while the first part of the error code is the same as mine, the parenthetical error code is slightly different. Mine reads (0x80070057). The other is (0x887A0004). Any help is appreciated. Thanks.

    Donald

      AG
      A Grundling Oct 24, 2017

      Did you solve the problem? I have the same error code. Before I also try the registry edit.

    RR
    Ryan Riehle Jan 19, 2018

    I resolved this after a fresh install of Windows 10 (1709) on my HP Spectre x360 (15-bl112dx) with TrueVision FHD RGB-IR by re-enabling some windows services that I had disabled when trying to reduce my footprint… I believe the culprit was Windows Camera Frame Server. I has switched the Startup type from Disabled to Manual (triggered) and the errors went away. This is probably the same as editing the registry key. Windows Hello also started recognizing the camera face recognition capabilities. if your issue is similar first check what has changed with the service(s) settings you may have modified compared to the vendors settings. This has nothing to do with the driver or missing software!

    Reply
      BA
      barlet Jan 5, 2020

      worked like a charm. Be sure also to grant access to the camera from the privacy settings. Thanks for the tip

      Reply
    AS
    Akmal Fahmi Sabri Nov 25, 2018

    hye man, I still cant fix my camera. it has been a headache for me since I knew I cant open my camera. can I just undo what I just did, because after I restart my laptop, the fan spin really fast. I was scared a bit. can I just delete the EnableFrameServerMode?https://uploads.disquscdn.com/images/2c164041eb3571e72b138637ad7631c66bbb15b431610996d982ec52d56a5898.png

    AS
    Akmal Fahmi Sabri Nov 26, 2018

    hye, I just did as told. but after I restart my laptop, the fans spin really fast. was a bit scared. and the camera still shows the error. my question is, can I undo what I just did? I decide to delete the EnableFrameServerMode. can I just delete it? or is it require any steps that I must do in order to delete it?
    thank you in advanced

    SW
    Shane Warren Author Sep 21, 2019

    You can delete it since you created it yourself.