Some PlayStation 5 users are seeing the CE-108255-1 error code when launching certain games. In most cases, this problem is reported to occur with Call of Duty Cold War, Dirt 5, and NBA 2k2.
After investigating this issue thoroughly, it turns out that there are several different underlying causes that might trigger this error on your PlayStation 5 system:
- Outdated firmware version – According to a lot of users dealing with this issue, it’s often related to an outdated firmware version that prevents the system from running the game. In this case, you should be able to resolve the problem by updating the PS5 firmware to the latest version (conventionally or by installing the firmware manually using a USB stick).
- Game corruption – If you’re only seeing this error with a certain game, chances are you’re dealing with some kind of game file corruption that is causing the game to crash. In this case, you might be able to resolve the issue by reinstalling the game altogether.
- Language pack glitch – In case you’re only seeing this error code while attempting to launch Call of Duty Cold War, chances are the crash is related to the in-game language pack that you’re using. Several affected users that were also dealing with this problem have confirmed that the problem was finally fixed after they changed the console language settings to American English.
- Corrupted Database sectors – As it turns out, this particular issue can also be related to some kind of system file corruption affecting the database created around the files that are currently part of your console. In this case, you should be able to fix the issue by rebuilding the database.
- Underlying firmware corruption – A firmware-related issue can also be responsible for your console’s inability to launch certain games. This is even more likely if you’re encountering this error (CE-108255-1) with multiple game listings. In this case, you should go for a complete PS5 reset and force the reinstallation of your current system software version.
- HDCP conflict with capture card – Another common reason that might force the apparition of this error code is a conflict with an external gameplay recording card. If you find yourself in this scenario, you should be able to fix the problem by disabling HDCP prior to connecting your capture card once again.
- Hardware issue – Under certain circumstances (if every game launch fails with the same error), there’s a big chance you’re dealing with some kind of hardware issue (most likely related to your SSD). In this case, the only thing you can do to fix it is to reach out to PlayStation Support and ask for a replacement.
Now that you are familiar with every potential cause that might trigger this error code, here’s a list of verified methods that other affected users have successfully used to get to the bottom for his issue:
1. Update PS5 to the latest firmware version
One of the most common instances that will trigger this problem is an outdated firmware version. Several affected users have confirmed that the issue was finally fixed after they updated their current firmware to the latest version available.
Normally, you should be able to update your PS5’s firmware directly from your console’s UI, but in some cases, this might not be possible due to a system file glitch – To accommodate this scenario, we’ve created two separate guides that will allow you to update your PS5 firmware to the latest.
(Follow sub guide A if possible or move down to sub guide B if you can update your firmware conventionally.)
A. Update your firmware via your console UI
- Press the PS button on your PS5 controller to bring up the menu bar at the bottom of the screen.
- From the bar at the bottom of the screen, select Downloads & Uploads.
- Once you’re inside the Downloads / Updates menu, select Downloads / Copies (from the menu on the left), then choose Update System Software from the menu on the right.
- At the next menu, choose Update, then confirm the operation and wait until the new update version is installed.
- Once the operation is complete, your console will prompt you to restart. Do so as instructed, then see if the issue is fixed at the next system startup by repeating the scenario that was previously causing the CE-108255-1.
If the same problem is still occurring or you are unable to update conventionally, move down to the next way of updating below.
B. Update console via USB drive
- On a PC, open File Explorer and plug in a USB drive of at least 7 GB of storage space.
- Next, right-click on the USB drive and choose Format… from the context menu that just appeared.
Note: If you have any important data on your USB storage device, back up the data in advance before going through the steps below.
- Once you’re inside the Format menu, set the file system to FAT32, put the Allocation unit size to 4096 bytes, then check the box associated with Quick Format before clicking on Start to format the storage drive and change its file system.
- After the operation is finally complete, access the Fat32 drive you’ve just formatted and create a folder named PS5 inside.
- Double-click on the newly created folder and create another folder inside named UPDATE.
- Open your default browser and visit the PS5 system software update page.
- Once you’re on the correct page, scroll down to the Download an update file for a PS5 console and click on PS5 update file.
Note: The file that you download from this directory always contains the latest firmware version for your PS5 system.
- After the download is complete, paste the PS5Update.PUP file inside the UPDATE folder that you previously created at step 5.
- Now that you’ve successfully copied the PS5 update file on your USB storage device, plug it into your PS5 console.
- Start your PS5 console into Safe Mode by pressing the power button (on your console) and releasing it after the second beep.
- From the list of available options, choose option 3: Update System Software.
- Next, choose Update from USB Storage Device, then click Ok to confirm the operation.
- Wait until the system verifies the integrity of the update files and installs it over your existing OS.
- At the end of this operation, restart your computer and repeat the action that was previously triggering the CE-108255-1 error to see if the problem is now fixed.
If the problem is still not fixed or you were already using the latest firmware version, move down to the next potential fix below.
2. Reinstalling the game
If you’re only seeing the CE-108255-1 only with a specific game, chances are you’re dealing with some kind of game file corruption that is preventing the system from launching the game.
Several PlayStation 5 users have confirmed that they were finally able to resolve the problem simply by uninstalling the game that failing with the CE-108255-1 error and reinstalling it again from scratch.
In case you’re looking for specific instructions on how to reinstall the problematic game on your PlayStation 5 system, follow the instructions below:
- From the main dashboard of your PS5 console, make sure the problematic game is selected before pressing Options (on your DualSense Controller) to bring up the context menu.
- From the context menu that just appeared, select Delete and confirm at the final confirmation prompt.
- After the operation is complete, use the main dashboard once again to navigate all the way to the right end of your list of items and access the Game Library menu.
- Once the list of Library games is fully loaded again, navigate to the game you’ve just reinstalled, select it by pressing X, then hit the Download button and wait for the operation to complete.
- Once the game is re-downloaded and installed, restart your system before opening it for the first time and make sure there isn’t a system update waiting to be installed.
- In case the same problem is still occurring even after reinstalling the game, move down to the next method for a different type of fix for the CE-108255-1 error.
3. Changing the in-game language pack (Call of Duty Cold War ONLY)
If you’re only encountering this issue while attempting to play Call of Duty: Cold War, chances are you’re dealing with an issue rooted in the language pack that you’re currently using.
There are a lot of users that have stopped seeing this issue altogether on their PS5 console once they changed their console/game settings to American English – This might be an inconvenience for non-native Americans, but it’s still better than not being able to play the game at all.
If this scenario looks like it could be applicable, follow the instructions below to change the language of your PS5 console to American English and resolve the CE-108255-1 error with Call of Duty Cold War:
- On your PlayStation 5 system, use the main dashboard to access the Settings menu (top-right corner of the screen).
- Once you’re inside the Settings menu, scroll down through the list of available options and access the System cluster of sub-menus.
- Once you’re inside the Settings menu, select Language from the vertical menu on the left, then move over to the right-hand menu and access the drop-down menu associated with Console Language.
- Next, from the Console Language drop-down menu, change the default language to English (United States) and save the changes before restarting your console.
- After your console boots back up, launch Call of Duty Cold War once again and see if the issue is now fixed.
If you are still encountering the same CE-108255-1 error while opening or running the game, move down to the next potential fix below.
4. Rebuilding the Database
If reinstalling the problematic game didn’t resolve the issue in your case or you’re encountering the CE-108255-1 error with multiple games, chances are you’re dealing with some kind of database inconsistencies that is interfering with the launch of certain games.
Several affected users that were dealing with the same kind of issues have reported that they finally got the issue resolved after they’ve booted their console in Safe Mode and initiated a database rebuild operation.
Note: This operation will not erase any account-related data, saved games or trophy progresses.
If you haven’t tried this yet, follow the instructions below to initiate a database rebuild on your PlayStation 5 console:
- The best way to initiate a database rebuild is from Safe Mode. To boot your console in safe mode, Start your PS5 console, then press and hold on the power button (on your console). You can release it after you hear the second beep.
- Once you’re inside the first Safe Mode menu, choose option 5 (Rebuild Database).
- At the next prompt, confirm the operation and wait for the operation to scan the drive and create a new database of all the content currently on the system.
- Once the operation is finally finished, you will be prompted to restart.
- Restart as instructed and see if the problem is fixed once the next startup is complete.
If the same CE-108255-1 error is still occurring, move down to the next potential fix below.
5. Reset PS5 & reinstall system software
If none of the fixes above have proven to be effective in your case, you should also take into consideration that you might be dealing with a firmware-related issue that that is preventing your console from accepting new firmware updates.
Several affected users dealing with the CE-108255-1 that found themselves in this scenario only managed to resolve the issue by resetting their console and reinstalling the system software altogether.
Note: While you can deploy this fix directly from the UI menu of Playstation 5, our recommendation is to do it from the Safe Mode menu and end go for the option that also reinstalls the current system firmware.
But before you deploy this particular fix, you should take the time to back up your saved data on the cloud (or USB stick) and copy the game files on external storage (in case you have a weak Internet connection).
Important: This operation will completely erase any personal user data (including saved games not hosted on the cloud, game files, in-game captures, etc.)
Once you are ready to reset your PS5 and every associated file, follow the instructions below:
- Start your console, then press and hold on the power button of your console to boot in Safe Mode. Release the power button once you hear the second beep.
- After your console successfully enters Safe mode, select option 7 from the list (Reset PS5 – Reinstall System Software).
- Next, confirm at the confirmation prompt and wait until the operation is finished.
- Once the operation is complete, your console will restart and the factory firmware will be reinstated.
Note: After your PS5 boots back up, don’t install any game until you install every pending firmware update.
- After your firmware version is up to date, install the problematic game that was previously triggering the CE-108255-1 and see if the problem is now fixed.
If the issue is still not resolved even after you did a complete system reset, move down to the final potential fix below.
6. Disabling HDCP in HDMI Settings (if applicable)
In case you’re seeing the CE-108255-1 error while attempting to capture gameplay via an external capture card, chances are you’re seeing this error due to HDCP (High-Bandwidth Content Protection).
HDCP is a proprietary form of digital copy protection developed by Intel that Sony also uses on PS4 and PS5. Although you should keep this enabled at all times when playing normally, you should ensure that it’s disabled every time you plan on using an external capture card to record gameplay content.
If you want to prevent the HDCP feature from interfering with your gameplay capture efforts, follow the instructions below to disable HDCP from your HDMI settings:
- First things first, from the main dashboard of your PlayStation 5 console, access the Settings menu from the top-right corner of the screen.
- Once you’re inside the Settings menu, access the System tab from the list of available options.
- Once you’re inside the System screen, select HDMI using the vertical menu on the left, then move to the right-hand side and ensure that the toggle associated with Enable HDCP is Enabled.
- Now that you’ve ensured that HDCP is disabled, launch the problematic game once again and see if the problem is now fixed.
If the same problem is still occurring, move down to the next potential fix below.
7. Get in contact with PlayStation support
If you went through every potential fix above and you’re still seeing the CE-108255-1 when opening certain games on your PS5 system, you’ve unfortunately burned through every conventional fix that a simple user can use to resolve this problem.
At this point, the only way to resolve this problem is to get in touch with a Playstation technician or send your console in for repairs.
But since PS5 consoles are notoriously hard to come by at this point, the preferable course of action is to jump on a call with a PlayStation representative and see if the issue is not related to an account or library issue.
To do this, open the contact page here, expand the drop-down menu associated with PlayStation5 and call the toll-free number under Need to contact us? – This number will change dynamically depending on the country that you’re accessing the page.
Note: Below you also have the option to initiate a Live Chat, but this is only available with a select number of countries.
Once you get in contact with a PlayStation representative, explain the situation and go through all the troubleshooting methods you went through above.