Photoshop is an incredibly powerful application. Even if you’re a die-hard fan of Corel Draw, you’ll probably admit that some Photoshop features are simply superior. But while the UI of Photoshop is overly intuitive, the same cannot be said about dealing with Photoshop errors.
By far, the most common Photoshop error is “scratch disk is full“. Some users get it when they try to start Photoshop, others when trying to complete a certain action. But why does this happen and how can we fix this issue?
What causes the scratch disk error?
Before we get to the potential fixes that will remove this error, it’s important to understand what a scratch disk actually is.
All Adobe programs like Photoshop or After Effects need a working space to store temporary project files. If Photoshop, (or another program) doesn’t have enough RAM memory to store something temporarily, it uses hard drive space as a temporary virtual memory holder. This hard drive space is referred to as a scratch disk.
Photoshop is more than capable of creating a mountain of temp files if you’re working with large elements, so don’t be quick to put the blame on your computer. If both the RAM and the scratch disk become full with temporary files, you will get a “Scratch Disk is full” error which might also prevent you from creating new files.
If you get “scratch disk is full” errors when you start Photoshop or when performing certain actions, there are a few potential fixes that proved to be effective. Below you have a collection of methods that proved to be effective in removing the “scratch disk is full” error. Please follow each guide in order until you find a fix that works in your situation.
Before You Continue: Make sure that you don’t set the blank page/image resolution to something unreasonable like 1920×1080 inches. Sometimes users confuse inches and pixels and set the resolution in inches instead of setting it in pixels which is a very unreasonable length. Make sure to set the resolution in pixels and not in inches.
Method 1: Free up enough disk space
Before you do anything else, make sure that you have enough space in the drive partition where the scratch disk is located. The most common cause of the “scratch disk is full” error is the lack of free space in the drive that accommodates the scratch disk. If you don’t set it yourself, the C:/ drive is automatically chosen to serve as a scratch disk. If you’re unsure which drive is used as a scratch disk, open Photoshop and go to Edit > Preferences >Scratch disks.
Once you’re into the Preferences menu, confirm which storage drives serve as a scratch disk and make sure it has at least 40 GB of free space. If it doesn’t, access your drive and start removing unwanted files until you free enough space.
Method 2: Delete temporary files
If you have the habit of force-closing Photoshop without giving it enough time to properly close down projects, it will leave a large chunk of temporary files behind. If you do this enough times, your temp folder will become full of Photoshop related files.
The good news is, Photoshop files can be easily identified and deleted. Usually, their name starts with ~PST or Photoshop Temp (in newer versions). You can delete them safely without any risk of affecting your system. Your temp folder is located in C:/ > Users > “YourUser” > AppData > Local > Temp.
Method 3: Changing the scratch disk location
In the event that your photoshop shows you, the “scratch disk is full” error before you manage to get into the settings, there’s a neat shortcut that you can use to change Scratch Disk Preferences. To use it, launch Photoshop and as soon as the window pops up press and hold CTRL + Alt or press Cmd + OPT on a Mac. You will shortly see a Scratch Disk Preferences menu.
Select another partition from the drop-down menu near First and hit Ok. Your Photoshop should know restart without showing the “scratch disk is full” error.
Method 4: Increasing the RAM allowed by Photoshop
Another fix that might make the error message go away is to allow Photoshop more RAM. By default, Photoshop is programmed to draw 60% of your total RAM, but you can make it use even more. Here’s how:
- Open Photoshop and go to Edit > Preferences and click on Performance.
- Once you’re in the performance menu, adjust the sliders in Memory Usage to increase the RAM memory that Photoshop is allowed to access. Do not set it about the 80% threshold, as it can make your PC run slower.
Method 5: Adjusting your scratch disks
Experienced “photoshopers” will sometimes set up a dedicated hard drive partition specifically to prevent an issue like this from happening. Although Photoshop is capable of functioning perfectly well with the default scratch disk configuration, you might get rid of the error by allowing Photoshop to use other partitions.
By default, only your C:/ drive is selected to serve as a scratch disk, but you can allow all your partitions to share this burden. To do this, go to Edit > Preferences and click on Scratch Disks.
Once you reach the Scratch Disks tab, check the box near each partition to enable them as scratch disks. Then click Ok and restart Photoshop.
Method 6: Purging Cache
While working on projects you might have added a lot of layers to an image or done a lot of editing, as we all know you can easily undo your previous steps and experiment with the image. But the storage of these steps that you perform takes up a lot of space on the scratch disks and if you are working with a huge project these steps can take up gigabytes of space. Therefore, in this step, we will be purging this cache but keep in mind that the undo steps will be gone and you won’t be able to revert back to an older version of the image. In order to do that, follow the steps below.
- Open the Photoshop window in which you are currently working.
- In the top tray, click on the “Edit” option and select the “Purge” button.
- There are a couple of options here. These are explained as follows.
Undo: Clears the record of your changes and by deleting you won't be able to undo your changes. Clipboard: Clears the clipboard of the things that you might have copied. You won't be able to paste anything that you have copied so far if you clear this. History: Deletes the history of your changes to the image. The changes stay but you won't be able to lookup the changes that you have made to an image. All: Deletes all cache. Video Cache: Deletes all video cache that you might have in store. Deleting this won't allow you to revert changes made to a video.
- Click on the option which you want to clear and confirm the warning prompt.
- Check to see if the issue persists.