How to Fix Mordhau Crashing

Mordhau is one of the many games available on Steam which is primarily a hack and slash game developed by Slovenian. The game is mainly about a combat system which also includes a lot of weaponry control. What the amazing thing is that the game was funded through Kickstarter in 2017 and is fairly a new addition to the Steam family.

Mordhau Crashing

It makes sense that since Mordhau is not developed by the game creating companies that it will not be too stable and users will still receive numerous issues when playing. One of these issues is that the game crashes a lot. In some cases, the crashes occur again and again while in others it crashes intermittently.  In this article, we will through all the solutions as to why this issue occurs and what are the possible workarounds to solve the problem.

What causes Mordhau to Crash?

After we received numerous reports and after conducting our own investigation, we came to the conclusion that users experienced this error message primarily due to several different reasons. Some of the reasons as to why you might experience this issue are but not limited to:

  • Bad Steam Files: Since the game is hosted through Steam, there are several different cases where the steam game files themselves might be corrupt or have missing modules. In this case, verifying the integrity works.
  • Low priority of process: Another reason why the game is crashing is that the game’s process is granted low priority amongst other processes running in your computer. If this is the case, the computer will not grant resources and the game will crash.
  • Bad Audio Drivers: Audio drivers communicate the audio between the game and the computer’s hardware and also manage other effects such as Surround or 7.1. In numerous cases, it seemed that Mordhau didn’t support that kind of enhancements and hence crashed during the game.
  • Hardware requirements not fulfilled: Mordhau might be a recent game which isn’t developed by big companies but it still has its own requirements. If the hardware requirements are not fulfilled, you will experience multiple issues including the crashing.
  • Administrator Privileges: There has been a history in Steam that it requires administrator access when running because of its CPU intensive tasks and its requirement to access system files for operation.
  • Bad configuration files: Every game stores its configuration files in your local storage. Whenever it starts, it fetches these configuration files and then loads the game with the saved preferences. If these configuration files are corrupt or incomplete, you will experience numerous issues.
  • Corrupt game files: Another issue which you might face is that there are corrupt game files. This is a very common scenario and usually occurs when the game is being updated. Validating integrity of game files helps here.
  • Overclocking: Even though overclocking might grant the ‘extra push’ to games, there are numerous instances where overclocking conflicts with the game’s mechanics and hence cause it to crash.

In this article, we will go through all the reasons as to why this issue occurs and what the workarounds are you can perform to fix them.

Minimum Requirements of Mordhau:

Before you start troubleshooting, it is important that you make sure that you meet all the hardware requirements of Mordhau. Below are the minimum and recommended requirements of the game.

It is preferred that you have the recommended hardware available.

Minimum Requirements:

Requires a 64-bit processor and operating system

OS: Windows 7 64 Bit, Windows 8 64 Bit, Windows 10 64 Bit

Processor: Intel Core i5 – 4670 or AMD equivalent

Memory: 8 GB RAM

Graphics: NVIDIA GTX 680 or AMD equivalent

DirectX: Version 11

Network: Broadband Internet connection

Storage: 20 GB available space
Recommended:

Requires a 64-bit processor and operating system

OS: Windows 7 64 Bit, Windows 8 64 Bit, Windows 10 64 Bit

Processor: Intel Core i5 – 6600k or AMD equivalent

Memory: 16 GB RAM

Graphics: NVIDIA GTX 1060 or AMD equivalent

DirectX: Version 11

Network: Broadband Internet connection

Storage: 20 GB available space

As you can see, you need a 64-bit processor and operating system in both cases.

Solution 1: Deleting Configuration Files

The first thing that you should try is deleting all the configuration files of the game from your computer and then starting the game. When you delete the configuration files and the game starts, it will search for those files and if it doesn’t find them, it will automatically create default ones on your computer. This will solve the issue if the crashing was happening because of corrupt configuration files.

Note: This method might delete some of your preferences so keep in mind that you might need to set them again in-game. Also, make sure that you are logged in as an administrator.

  1. Before we proceed, make sure that you have closed all the instances of Mordhau on your computer from the task manager.
  2. Press Windows + R, type “%appdata%” in the dialogue box and press Enter.
  3. Now, go back a step and navigate to AppData > Local. Now search for the folder of Mordhau and navigate to the Saved folder.
    Local Application Storage
  4. Here, you will find three files with the name of ‘ushaderprecache’. Make sure that you delete all of them.
  5. Restart your computer and then launch Mordhau again. Check if the issue is resolved and the crashing doesn’t occur.

Note: You can also cut-paste the files to another location if you don’t want to completely delete them. If this doesn’t go right and you still experience the crashing, you can always move the files back.

Solution 2: Changing the Priority of the Game

The priority of a process dictates to the computer the importance and the number of resources it has to give to an application. It also determines the precedence of the application over other running services at a given time. By default, the priority of every application is Default (with the exception of system processes and applications). If Mordhau is not getting the desired priority in the game, it means that it will not work properly and will cause numerous issues like the one under discussion. In this article, we will set the game to ‘High Priority’ and see if this works for us.

  1. Launch Mordhau on your computer. To go to the Desktop while the game is still running, press Windows + D. Press Windows + R, type “taskmgr” in the dialogue box and press Enter.
  2. Now click on the tab of Details, locate all the entries of Mordhau and Since Morhdau’s primary launcher is Steam itself, it is necessary that you change its priority as well.
  3. Right-click on each entry, hover over set priority and set it either to Above Normal or High.
    Changing Priority of Mordhau
  4. Do this for all your entries. Now Alt-tab to your game and start playing. Observe if this made any difference to the crashing problem.

Solution 3: Granting administrator access to Mordhau and Steam

Another workaround which seemed to work for numerous people was granting administrator access to Mordhau and Steam (the launcher which runs Mordhau). These games are very CPU intensive and if proper resources are not granted to them or the access of system/driver files, they will fail to work properly and hence cause crashing. In this solution, we will grant administrator access to all the executables. Make sure that you are logged in as an administrator before proceeding with the solution.

  1. Navigate to ‘This-PC’ and look for the directory where Mordhau/Stem is installed. Normally, the default location is the Program files in Steam but it can be another location as well if you have installed the game in a custom location.
  2. Once in the Steam directory, right-click on the following entry, and select Properties.
Steam.exe
  1. Once in the properties, select the Compatibility tab and check the option Run this program as an administrator.
    Granting Administrator Access
    Granting Administrator Access
  2. After you have granted administrator access to Steam, navigate to the following File path:
<Drive>\Steam\steamapps\common

Here, the game files of Mordhau will be present. Make sure you navigate inside the directory and grant administrator privileges to all the game’s executables as well.

  1. After you have done all the steps, restart your computer completely and launch the game. Now check if the crashing issue is solved.

Solution 4: Disabling Overclocking

Nowadays, there is a trend of users purchasing unlocked processors and graphics cards and using them in overclocking the computer. Overclocking means running the graphics card/processor faster than its default clock speed. When this occurs, the hardware reaches its threshold temperature in a while. The computer detects this and reverts back to the normal clock speed until the hardware cools off. When the hardware is cool enough again, the clock speed is increased again.

This act increases your computer’s performance a lot and helps if you don’t have a powerful computer with good processing/graphics capability. The thing to note here is that not all games support overclocking in their mechanisms. The same is the case with Mordhau. Hence you should try disabling all overclocking on your computer and then try launching the game. If things go well, you will not experience the crashing anymore.

Solution 5: Verifying Integrity of Game Files

Before we move on to reinstalling the drivers on your computer, it is worth checking whether you have valid games or not. We came across several instances where the game files were either incomplete or were corrupt. This usually happens if an update doesn’t go well and induces issues instead of new features and bug fixes. In this solution, we will open the Steam application to use the in-built option of verifying the integrity of game files.

This process will analyze all your game files present with an online manifest. If something doesn’t match, it will download a fresh copy from the internet and replace it.

  1. Open your Steam application and click on Games from the top bar. Now select Mordhau from the left column, right-click it and select Properties.
  2. Once in Properties, click on Local Files category and select Verify Integrity of Game Files.
Verifying Integrity of Game Files
Verifying Integrity of Game Files
  1. Now, wait until the process is complete. Restart your computer after the verification is complete and launch Mordhau again. Check if the crashing issue is resolved.

Solution 6: Resetting Sound Configurations

Another known issue with Mordhau is where the game doesn’t support high definition sound output which includes 7.1 or 5.1 configurations. If you have these settings set in your audio settings on your computer, the computer will expect this quality of the game. If it doesn’t get the required quality, it will behave bizarrely including the case where it crashes. Here, there are two ways we can fix the audio problem; either we can navigate to the Control Panel and use Realtek control panel or navigate to the configurations of the game manually and change the value from there.

First, we will cover the method of the control panel.

  1. Press Windows + R, type “control” in the dialogue box and press Enter.
  2. Once in the control panel, click on `View by: Small icons’ present at the top-right side of the screen.
  3. Now, search for Realtek Audio Manager (or Realtek HD Audio Manager). Open it.
    Realtek Audio Manager – Control Panel
  4. Next, click on Speaker configurations and make sure it is set as Stereo. Also, the Amplify level (if present) should be set to Performance.
    Changing Speaker Configurations
  5. Save changes and exit. Restart your computer and launch Mordhau again. Check if the issue is resolved.

If this doesn’t work, we can navigate to the audio configurations on your computer and change the settings from there.

  1. Press Windows + R, type the following file path and press Enter. You can make changes to the drive letter or navigate manually using Windows Explorer (Windows + E).
E:\Steam\steamapps\common\Mordhau\Engine\Config
  1. Now, open the BaseEngine Configuration setting file. Scroll to the bottom of file until you see the following:
[Messaging]

bAllowDelayedMessaging=false
  1. Now press Enter twice after this line so correct formatting is done. Now, paste the following and save the file.
[/script/engine.audiosettings]

bDisableMasterEQ=True
  1. Restart your computer and launch Mordhau again. Check if the issue is resolved.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How to Fix Mordhau Crashing

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