How to Fix ‘Error Code: WS-37403-7’on PlayStation 4?

Fix: An error has occurred. (WS-37403-7)

Quite recently, there have been many reports of the “WS-37403-7” Error on PlayStation 4 which prevents the user from logging into the PS4 account. There are multiple causes that can lead to this issue it might simply be an outage or something might be misconfigured in settings. Regardless of the cause we are going to show you some solutions that can potentially resolve the issue for you.

WS-37403-7 Error on PS4

What Causes the Error Code “WS-37403-7” on PS4?

After receiving numerous reports from multiple users, we decided to investigate the issue and devised a set of solutions that fixed it for most of our users. Also, we looked into the reasons due to which this issue is triggered and listed them as follows.

  • Maintenence Break: PS4 occasionally receives updates from Sony which include several bug fixes and new features. However, whenever these updates are released the servers also undergo a short maintenance break due to which the connectivity with the PS4 network might be temporarily prevented and the error might be triggered.
  • Outdated Software: In some cases, a PS4 update might have been released and your console might not have been updated due to which the error is being triggered. PS4 needs to be updated to the latest software in order to connect and play.
  • In-Correct DNS Configurations: It is possible that the DNS configurations haven’t been entered properly due to which the console is facing issues while connecting to the network. It is important that PS4 is able to establish a secure and stable connection with the servers in order for it to work properly.

Now that you understand the nature of the problem, we will move on towards the solutions. Make sure to implement these in the specific order in which they are presented.

1. Change DNS Configurations

It is important that the correct DNS configurations have been implemented in the PS4 settings. Sometimes, a certain DNS configuration might not work with the console. Therefore, in this step, we will be changing the DNS configuration to fix the issue. For that:

  1. Click on “OK” and select “Refresh“.
  2. If the console is still not able to log in, navigate back to the main menu.
  3. Navigate to “Settings” and select “Network“.
  4. Click on the “Test Internet Connection” option and wait for the test to be completed.
    Clicking on the Test Internet Connection option
  5. Make sure that “Obtain IP Address” and “Internet Connection” results are successful.
  6. The Network Sign-in option might display “Failed” or the error code.
  7. Navigate back to the network settings page.
  8. Select “Set up Internet Connection” and click on the “Custom” option.
    Clicking on the Setup Internet Connection Option
  9. Select “Automatic” for IP Address settings and “Do Not Specify” for DHCP Host Name.
  10. Click on “Manual” for DNS Settings.
  11. Click on “Primary Address” and type in ““.
  12. Click on “Secondary Address” and type in ““.
    Entering the Primary and Secondary DNS for the console
  13. Click on “Next” and check to see if it fixes the issue.

2. Update PlayStation

In some cases, an update for the console might have been released during a session and your console might not be updated to the latest software version. If the console hasn’t been updated, it might face issues while connecting to the Network. Therefore, in this step, we will be manually updating the console to the latest version.

  1. Turn off the PS4 from the settings.
  2. Press and hold the “Power” button on the console until you hear “Two” beeps from it.
    Power buttons on PS4
  3. The console will display “Connect the Dualshock 4 using a USB cable and press the PS” button.
    Connect the Dualshock 4 using a USB cable and press the PS message on the screen
  4. Connect the controller with a USB cable and press the “PS” button.
  5. Click on the “Update System Software” option and select the “Update using Internet” button.
    Selecting the Update System Software option
  6. Click on “Next” if a system update is available.
  7. Once the update is installed, navigate back and select the “Restart PS4” option.
  8. Check to see if the issue persists.

3. Re log-in the System

If none of the above methods work, it is worth logging in to your PS4 again. Whenever you are logged into the console and its network, there are numerous temporary configurations that get stored against your account. This includes cache, account information, registrations, and so on.

If any of this data is corrupt or not working properly, you might experience the error message. A simple workaround around this is re-logging into the system. Make sure that you enter the correct credentials and after a restart, check if the problem is resolved.

4. Check PS4 Servers

Another last thing to try is to check whether the PS4 game servers are working as expected. All servers get downtime either because of maintenance or when they crash unexpectedly. If the servers are down, it is a very temporary problem and usually goes away after a couple of hours. You can check the PSN Server Status to make sure. Also, take a look at forums and see if other users are reporting the same.


Kevin Arrows

Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.