Apple

How to Fix ‘Black Screen and Unresponsiveness’ on MacBook Pro?

The MacBook Pro is a line of portable computers that are developed and distributed by Apple. They were first introduced back in 2006 and became instantly popular due to their sleek design and portability. Recently, the newest models were launched in the mid of 2019. However, some people have been encountering problems where the display goes all black and there isn’t any response to pressing any keys.

MacBook Pro 2019

Since the screen is unresponsive, the troubleshooting methods are limited extensively. However, in this article, we will discuss some of the methods which you can adapt to fix this issue and also provide you with an insight into the reasons due to which this error is triggered. Make sure to follow the guide accurately and carefully to avoid conflicts.

What Causes the “Black Screen and Unresponsiveness” issue on MacBook Pro?

After receiving numerous reports from multiple users, we decided to look into the issue and devised a set of solutions to fix it entirely. Also, we looked into the reasons due to which it is triggered and listed them as follows.

  • Screen Brightness: It does seem absurd but in some cases, the issue is caused by very low screen brightness. Therefore, make sure that the screen brightness is turned all the way up.
  • Battery Power: In some cases, the issue is caused by low battery power, if the battery has been depleted all the way, it can prevent it from booting up. Also, make sure that the charger and the cable are in perfect health because it is possible that the computer isn’t being charged properly.
  • Corrupt Configurations: It is possible that certain computer configurations might have been corrupted due to which the error is being triggered.

Now that you have a basic understanding of the nature of the problem, we will move on towards the solutions.

Solution 1: Changing Display Source

The most basic cause of the issue is due to a glitch with the display or permanent/temporary damage to the display. Therefore, it is recommended for you to connect your computer to a Television or a secondary monitor with an HDMI cable. If the display works fine with the TV, it is likely that the issue is with the display itself and it requires maintenance. However, if the display doesn’t work, follow the steps below to perform some basic troubleshooting steps.

HDMI port on the MacBook Pro 2019

Solution 2: Restarting MacBook

If the computer is having issues with booting up correctly, the issue might be solved by forcing the computer to restart. For that:

  1. Press and hold the power key for at least 6 seconds.
    MacBook Pro Power button
  2. Wait for the computer to shut down completely.
  3. Press the power key again to turn it one and check to see if the issue persists.

Solution 3: Resetting NVRAM Settings

NVRAM stores the basic settings for screen, speakers and the hard drives. These settings might have been corrupted due to which the issue is being caused. Therefore, in this step, we will be resetting these settings to fix the issue completely. For that:

  1. Press and hold the power key for 6 seconds to turn the computer off.
  2. Press the Power key to initiate the computer’s startup.
  3. Wait for the Mac to start loading.
  4. Wait for the startup sound, press and hold the “Cmd” + “Option” + “R” + “P” buttons.
    Command Key MacBook Pro
  5. Release the keys when you hear a second startup sound.
  6. Check to see if the issue persists.

Solution 4: Resetting SMC Configurations

It is possible that SMC settings might have been corrupted. Therefore, in this step, we will be resetting the System Management Controller settings. For that:

  1. Turn the MacBook Pro Off.
  2. Connect the computer to the charge.
  3. Press and hold the “Shift” + “Ctrl” + “Option” + “Power” keys while the MacBook is still off.
    Shift Key MacBook Pro
  4. Let go of the keys and turn the computer on.
  5. Check to see if the issue persists.

Note: If the issue still persists, connect to a secondary monitor and reset it completely. If the issue doesn’t go away, reset the computer completely. If the issue still persists, take the computer in for service.

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Expert Tip

How to Fix ‘Black Screen and Unresponsiveness’ on MacBook Pro?

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