How To Access My Yahoo Account if I Forgot my Phone Number and Password?

Yahoo allows you to easily reset a lost password if you have access to the recovery phone number you gave them when you created the account. If you have neither, then there is one other option you can try.

The Yahoo Sign-in Helper might allow you to reset your account. It could give you a bit of hope if you otherwise fear that you’ve potentially lost all access to your email.

Recovering a Lost Yahoo Password

Point your browser to https://help.yahoo.com/kb/account to start. Click or touch the orange “Can’t access your account?” button to begin the recovery process. Yahoo will then ask you if you know your account name, recovery email address or phone number. You should be able to begin the process by entering your account name even if you don’t know the other information.

Depending on a few different variables in regards to how your account is configured, you should be able to answer the prompts and receive a new password even if you’re missing information. Once you’re in your Yahoo account with the new password, select the Account Settings option and then answer the prompt to change your password to something new as well as set your phone number properly.

If you can’t access your account in this manner and you have no access to your old phone number or recovery email, then, unfortunately, more than likely your account got locked. Yahoo has to do this to prevent people from gaining unlawful entry into vacant accounts.

Using Recovery Email Address

In some cases, you might be able to recover your password if you are using an recovery email address that you still have access to but you don’t have the recovery phone number. All you need to do is:

  1. Go to the Yahoo Login page and enter your email address.
    Entering Email Address
  2. Click on “Next” and then while it asks you for your password, click on the “I Forgot My Password” option.
  3. It will try to verify the missing digits of your mobile number, click on the “No, I don’t know the Digits” option.
  4. Now, it will put in front of you your recovery email, click on the “Yes” send me an account key.
  5. Get this account key from your email address and enter it to unlock your account and create a new password.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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How To Access My Yahoo Account if I Forgot my Phone Number and Password?

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