How to Solve Helldivers 2 Stuck on Ship Loading Screen?

Helldivers 2 players are getting stuck on the ship loading screen which causes the game to freeze at the loading screen just displaying the ship and not proceeding the game further. This issue is related to a recent game patch, specifically Patch 1.000.10 and also occurs due to server overload or connectivity issues. This guide has listed all the possible solutions to fix this issue, so read until the end to be able to solve it.

Ship loading screen cinematic in helldivers 2.

Additional reports highlight a variety of circumstances leading up to this freeze, including completing a mission and attempting to load back into the ship, only for the game to crash or remain stuck on the loading screen

1.  Toggle your Internet

Disconnecting and then reconnecting to the internet can potentially fix your issue, as it will try to re-establish the connection with your server and possibly fix the issue. If you are using an Ethernet cable, then just unplug it and plug it back again, and if you are using Wi-Fi connectivity, then turn it off and on to see if the loading screen has been completed. You should do it without leaving the game.


  1. Click on the Wi-Fi icon on the bottom right corner of your Windows.Wifi Icon on Windows.
  2. Click on Wi-Fi button to turn it off or on.Windows Wifi Menu

PlayStation 5:

  1. On the top-right side, select the gear icon to open settings.Settings icon on Playstation 5.
  2. Choose the Network button to open network settings.PlayStation 5 settings menu.
  3. Go to the Settings tab and toggle the Connect to the internet option.Connect to the Interner Button on PlayStaion 5 Network settings.

2. Verify Game Files Integrity

The issue can also be caused if your game files are missing or corrupted. To fix this, you can verify the game files that you have installed, and it will detect if something is missing and automatically download it for you.

This solution is exclusive to PCs; unlike PCs, the PlayStation 5 does not have the option to verify game files. On the PlayStation 5, you might have to wait for an update or reinstall the game.

  1. Open Steam Library and locate your game.
  2. Right-click on the game and click on the Properties button.Steam game's menu.
  3. Now head to the Installed Files tab and click on Verify integrity of game files button.Steam Game files verification.

3. Turn off your Firewall

Your firewall can also cause the game to get stuck, as it might block connections to the server, ultimately making you stay on the cinematic loading screen. Turning it off can help you fix the connection issue between you and the game server.

  1. Click on the Windows Icon on the bottom left and type “Allow an app through Windows Firewall” and press Enter.Windows Menu display windows firewall options.
  2. Click on Change settings button then click on the Allow another app… button.Windows Firewall settings.
  3. Now click on Network types… button and check both Private and Public options and click on OK.Allowing an app through Windows Firewall.
  4. Once done then click on the Browse… button and add your game.Browsing to add your app as an exception for Windows Firewall.

Muhammad Zubyan

Muhammad Zubyan is a certified Google IT Support Professional with over 7 years of extensive experience. He has worked on more than 1500 computers, gaining valuable insights that enable him to detect and troubleshoot any complicated root cause of Windows-related issues and errors. In addition to managing Appuals as a Senior Editor, he is currently developing his own Game Optimization program that caters to both gamers and casual users alike.