How To'sWindows

Fix: Groove Music from Crashing in Windows 10

Groove Music, at best, is a wobbly music player. While it is true that Groove Music has a lot of decent features and positives, the built-in Windows 10 music playback program has a ways to go before it can even compete with the best applications in the music playback scene. One of the most common Groove Music-related problems is the application crashing immediately after the user signs in. Many users have complained of the Groove Music app crashing immediately after they sign in. In such cases, the application works as it should and does not crash if the user disconnects their computer from the internet or does not sign in at all. However, as soon as the user signs in to Groove Music, the program crashes.

All Windows 10 users are familiar with the Groove Music application, which is why they know how irritating the program crashing whenever they attempt to sign into it can be. However, if you are suffering from this problem and want to know how you can prevent Groove Music from crashing after you sign in, rejoice as there are quite a few different methods that you can try in order to achieve this goal. The following are some of the most effective methods that you can use to make sure the Groove Music application does not crash after you sign in:

Method 1: Check to make sure the time and date on your computer is right

One of the most common reasons why built-in Windows applications sometimes crash is because the time and date on the computer is not set right. If that is the case, making sure that the right time and date is set on your computer will prevent Groove Music from crashing after the sign-in stage.

Click on the Clock in the lower right corner of your screen in the taskbar. Click on Date and time settings.

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Make sure that Set time automatically is turned off. Click on Change directly under Change date and time.

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Set the right date and time and click on Change. Also make sure that your computer is set on the right Time Zone. Exit and check to see if the problem persists.

Method 2: Repair any and all damaged system files

In some cases, Groove Music can crash because of corrupted or damaged system files. If that is the case, running an SFC scan will identify and repair any damaged files, getting rid of the issue.

See how to run SFC SCAN in Windows 10

Method 3: Demolish and then rebuild your computer’s default libraries

The most surefire method that can be used to fix a Groove Music app that keeps crashing after the sign-in stage is to demolish and then rebuild your computer’s default libraries.

Open Windows Explorer. (Windows Key + E)

Locate and click on Libraries in the left pane. If you fail to locate Libraries, click on the View menu at the very top of your screen, open the dropdown menu in the Navigation panel and enable the Show libraries

In Libraries, press Ctrl + A to select all of the libraries on your computer, right-click on any one of them and click on Delete. This will delete (or demolish) all of the libraries stored on your computer. It should be noted that doing so will only delete libraries and not any data whatsoever that is stored on your computer.

To restore all of your computer’s default libraries, right-click on Libraries in the left pane of Windows Explorer and click on Restore default libraries.

Once the libraries you deleted earlier are restored, try signing into Groove Music and it should no longer crash upon signing in.

Method 4: Uninstall and then reinstall Groove Music

Starting with a clean slate by uninstalling and then reinstalling Groove Music is also a pretty safe bet if what you want to do if Groove Music crashes after you sign in and you want to fix the issue.

Open the Start Menu. Type powershell into the Search bar. Right-click on the program named Windows PowerShell that appears. Click on Run as Administrator.

PowerShell

Type the following code into the Windows PowerShell dialog:

Get-AppxPackage *zunemusic* | Remove-AppxPackage

Press the Enter. Wait for Groove Music to be uninstalled.

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Open another Windows PowerShell dialog with administrative privileges and type in the following code and press the Enter key to reinstall Groove Music:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

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Wait for the command to be fully executed, and once the command has been fully processed, Groove Music will have been reinstalled and placed back in the Start Menu, even if Windows PowerShell ended up displaying some kind of error.

Method 5: Set Permissions

Go “C:\Program Files” select “WindowsApps” folder (It is a hidden folder you will need to change setting to show hidden in folder view options). Right click and in property window.

Go to security tab and make sure admin has full access to the folder.

If there is no full access this might be the reason why the app crashes. Add full rights to admin or user and test.

19 Comments

  1. Thanks it worked after performing few restarts and rerunning the installation commands to make grove music work..
    If u could help me with the ntoskrnl.exe memory leak it would be great..It is taking 1450mb ram of 8gb and i have all updated drivers too.

  2. Go “C:Program Files” select “WindowsApps” folder (It is a hidden folder you will need to change setting to show hidden in folder view options)

    Right click and in property window

    Go to security check admin has full access to the folder

    If there is no full access this might be the cause to crash the app

    Add full rights to admin or user and there you go you have groove working smoothly

  3. Adding full admin rights to WindowsApps folder was the only thing which worked for me. Thanks Vinayak!

  4. Hi. Looks like a very complete guide, though it didn’t work for me. In my case, Groove crashed almost the moment I started it.

    Tried all the steps, and yes, I was careful. Reinstalling all the WindowsApps produces a trillion errors for me. And the other methods do nothing. Merge failures, failed dependencies, higher version installed — you name it. And Groove, as Murphy would have it, doesn’t get reinstalled. 😛

    Now, in my case, I went trigger-happy with IObit Uninstaller in removing many of those apps — even the ones that don’t give you the uninstall option when you right-click on them. Guess I picked the wrong operating system to customize. And guess I gotta reset or reinstall.

  5. Thanks! Method 4 worked for me. Still no content found (less than 50,000 files in OneDrive), but that’s a different issue.

  6. Worked for me, it was kinda bothering me even thou I do not use groove to play my library anyways

  7. Following method 4 worked for me. I did get the following error and am ignoring it 🙂

    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand + CategoryInfo : NotSpecified: (C:WindowsSyst…ppXManifest.xml:String) [Add-AppxPackage], Exception+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ … s| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …At line:1 char:37the command line Get-AppxLog -ActivityID 7048015e-ba9d-0001-3fd5-54709dbad101NOTE: For additional information, look for [ActivityId] 7048015e-ba9d-0001-3fd5-54709dbad101 in the Event Log or usmodifies are currently in use. (Exception from HRESULT: 0x80073D02)Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand + CategoryInfo : NotSpecified: (C:WindowsSyst…ppXManifest.xml:String) [Add-AppxPackage], Exception+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ … s| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …At line:1 char:37the command line Get-AppxLog -ActivityID 7048015e-ba9d-0001-6fd0-54709dbad101NOTE: For additional information, look for [ActivityId] 7048015e-ba9d-0001-6fd0-54709dbad101 in the Event Log or usmodifies are currently in use. (Exception from HRESULT: 0x80073D02)Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resourcesallLocation)AppXManifest.xml”}PS C:WINDOWSsystem32> Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_

  8. Hi there.

    Does this still work? If so, I’m stuck on the reinstallation plus I can’t find Windows apps under program files.

    Please help

  9. The problem for me was Groove loading media info on app start causing it to crash, What solved the problem for me was to remove “my music” folder from Groove and then add my music folders in bits and pieces since my library is rather large and spans across different folders and categories. I believe there is a bug either with amount of songs or some file permission on files within my years old music library. Either way, start groove, turn off media info in the app settings, restart groove, and then add the music folder back in smaller groups if possible and it should be back up and running. although i suspected a file / folder permission issue and after trying to set folder permission did not solve the problem i tried a different approach and t worked. Non of the solutions in this article worked for me because the culprit is Groove trying to load media info and fails.

    Another solution that worked is going back to Windows Media Player. which doesn’t suffer from loading media info bug.

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Fix: Groove Music from Crashing in Windows 10

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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