Fix: Groove Music from Crashing in Windows 10

Groove Music, at best, is an unstable music player. Despite having several robust features and benefits, this built-in Windows 10 music playback program still has a long way to go before it can genuinely compete with the elite applications in the music playback industry. The application frequently crashes immediately after users sign in, which is one of the most common problems related to Groove Music reported by many users. In these situations, the application functions as expected and doesn’t crash if users either disconnect their computers from the internet or refrain from signing in. Nonetheless, the program crashes promptly upon user sign-in to Groove Music.

All Windows 10 users are familiar with the Groove Music application, which is why they know how irritating the program crashing whenever they attempt to sign into it can be. However, if you are suffering from this problem and want to know how you can prevent Groove Music from crashing after you sign in, rejoice as there are quite a few different methods that you can try in order to achieve this goal. The following are some of the most effective methods that you can use to make sure the Groove Music application does not crash after you sign in:

Method 1: Check to make sure that the time and date on your computer are correct.

One of the most common reasons why built-in Windows applications sometimes crash is because the time and date on the computer is not set right. If that is the case, making sure that the right time and date is set on your computer will prevent Groove Music from crashing after the sign-in stage.

Click on the clock in the lower right corner of your screen on the taskbar. Then, click on the ‘Date and Time Settings’.

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Ensure that ‘Set Time Automatically’ is turned off. Then, click on ‘Change’, which is directly under ‘Change Date and Time’.

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Set the right date and time and click on Change. Also make sure that your computer is set on the right Time Zone. Exit and check to see if the problem persists.

Method 2: Repair any and all damaged system files

In some cases, Groove Music can crash because of corrupted or damaged system files. If that is the case, running an SFC scan will identify and repair any damaged files, getting rid of the issue.

Learn how to run an SFC scan in Windows 10.

Method 3: Demolish and then rebuild your computer’s default libraries,

The most surefire method that can be used to fix a Groove Music app that keeps crashing after the sign-in stage is to demolish and then rebuild your computer’s default libraries.

Open Windows Explorer. (Windows Key + E)

Locate and click on Libraries in the left pane. If you fail to locate Libraries, click on the View menu at the very top of your screen, open the dropdown menu in the Navigation panel and enable the Show libraries

In Libraries, press Ctrl + A to select all of the libraries on your computer, right-click on any one of them and click on Delete. This will delete (or demolish) all of the libraries stored on your computer. It should be noted that doing so will only delete libraries and not any data whatsoever that is stored on your computer.

To restore all of your computer’s default libraries, right-click on Libraries in the left pane of Windows Explorer and click on Restore default libraries.

Once the libraries you deleted earlier are restored, try signing into Groove Music and it should no longer crash upon signing in.

Method 4: Uninstall and then reinstall Groove Music

Starting with a clean slate by uninstalling and then reinstalling Groove Music is a pretty safe bet if Groove Music crashes after you sign in and you want to fix the issue.

Open the Start Menu. Type powershell into the Search bar. Right-click on the program named Windows PowerShell that appears. Click on Run as Administrator.

PowerShell

Type the following code into the Windows PowerShell dialog:

Get-AppxPackage *zunemusic* | Remove-AppxPackage

Press Enter. Wait for Groove Music to uninstall.

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Open another Windows PowerShell dialog with administrative privileges and type in the following code and press the Enter key to reinstall Groove Music:

Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\AppXManifest.xml”}

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Wait for the command to be fully executed, and once the command has been fully processed, Groove Music will have been reinstalled and placed back in the Start Menu, even if Windows PowerShell ended up displaying some kind of error.

Method 5: Set Permissions

Go to the ‘C:\Program Files’ and select the ‘WindowsApps’ folder (It’s a hidden folder; you will need to change your settings to ‘show hidden’ in folder view options). Right-click and proceed in the properties window.

Go to the Security tab and ensure that the admin has full access to the folder.

If there isn’t full access, this might be the reason why the app is crashing. Grant full rights to the admin or user and then run a test.

ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

25
    KM
    Kushagra Mangal Nov 16, 2015

    Reinstalling of Groove music thing is not working…

      KA
      K. Arrows Author Nov 16, 2015

      What is the error you’re getting?

        KM
        Kushagra Mangal Nov 17, 2015

        Thanks it worked after performing few restarts and rerunning the installation commands to make grove music work..
        If u could help me with the ntoskrnl.exe memory leak it would be great..It is taking 1450mb ram of 8gb and i have all updated drivers too.

    KA
    Kava Dec 8, 2015

    I have tried all of the above and nothing is working. Please can someone help

      KA
      K. Arrows Author Dec 9, 2015

      You must have mistyped insructions, somewhere.

    VH
    Vinayak Hanchate Jan 28, 2016

    Go “C:Program Files” select “WindowsApps” folder (It is a hidden folder you will need to change setting to show hidden in folder view options)

    Right click and in property window

    Go to security check admin has full access to the folder

    If there is no full access this might be the cause to crash the app

    Add full rights to admin or user and there you go you have groove working smoothly

    Reply
      MB
      Marco Bürki Jan 30, 2016

      Adding full admin rights to WindowsApps folder was the only thing which worked for me. Thanks Vinayak!

    AF
    Alexander Feterman Jan 31, 2016

    Hi. Looks like a very complete guide, though it didn’t work for me. In my case, Groove crashed almost the moment I started it.

    Tried all the steps, and yes, I was careful. Reinstalling all the WindowsApps produces a trillion errors for me. And the other methods do nothing. Merge failures, failed dependencies, higher version installed — you name it. And Groove, as Murphy would have it, doesn’t get reinstalled. 😛

    Now, in my case, I went trigger-happy with IObit Uninstaller in removing many of those apps — even the ones that don’t give you the uninstall option when you right-click on them. Guess I picked the wrong operating system to customize. And guess I gotta reset or reinstall.

    TB
    Thiago Bastos Feb 12, 2016

    I’ve tried the method #4.
    It didn’t work.
    The Groove app never came back and others apps also crashed after that powershell code.

      KA
      K. Arrows Author Feb 12, 2016

      I would suggest a clean reinstall.

    GU
    Gujiephy Mar 25, 2016

    method 5 works for me. thanks~

    CS
    Christopher Sacksteder Apr 2, 2016

    Thanks! Method 4 worked for me. Still no content found (less than 50,000 files in OneDrive), but that’s a different issue.

      KA
      K. Arrows Author Apr 2, 2016

      Welcome.

    DA
    Daniel Jun 3, 2016

    Worked for me, it was kinda bothering me even thou I do not use groove to play my library anyways

    CO
    Con Jun 6, 2016

    Perfect THX ! 😉

    PA
    Paul Jun 6, 2016

    Following method 4 worked for me. I did get the following error and am ignoring it 🙂

    + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand + CategoryInfo : NotSpecified: (C:WindowsSyst…ppXManifest.xml:String) [Add-AppxPackage], Exception+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ … s| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …At line:1 char:37the command line Get-AppxLog -ActivityID 7048015e-ba9d-0001-3fd5-54709dbad101NOTE: For additional information, look for [ActivityId] 7048015e-ba9d-0001-3fd5-54709dbad101 in the Event Log or usmodifies are currently in use. (Exception from HRESULT: 0x80073D02)Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resources + FullyQualifiedErrorId : DeploymentError,Microsoft.Windows.Appx.PackageManager.Commands.AddAppxPackageCommand + CategoryInfo : NotSpecified: (C:WindowsSyst…ppXManifest.xml:String) [Add-AppxPackage], Exception+ ~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~+ … s| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.I …At line:1 char:37the command line Get-AppxLog -ActivityID 7048015e-ba9d-0001-6fd0-54709dbad101NOTE: For additional information, look for [ActivityId] 7048015e-ba9d-0001-6fd0-54709dbad101 in the Event Log or usmodifies are currently in use. (Exception from HRESULT: 0x80073D02)Add-AppxPackage : Deployment failed with HRESULT: 0x80073D02, The package could not be installed because resourcesallLocation)AppXManifest.xml”}PS C:WINDOWSsystem32> Get-AppxPackage -AllUsers| Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_

      CT
      Colby Tait Sep 27, 2017

      If you see this in your system event log:

      Unable to start a DCOM Server: Microsoft.Windows.CloudExperienceHost_10.0.15063.0_neutral_neutral_cw5n1h2txyewy!Windows.Security.Authentication.Web.Core.BackgroundGetTokenTask.ClassId.WebAccountProvider as Unavailable/Unavailable. The error:
      “2”
      Happened while starting this command:
      “C:WINDOWSSystem32BackgroundTaskHost.exe” -ServerName:BackgroundTaskHost.WebAccountProvider

      Open dcomcnfg with administrative privileges, navigate to Component Services–>Computers–>My Computer–>DCOM Config. When you expand that folder, Windows may find a registration and ask if you want to “take note” or some such message, but really it fixes the problem as well. The CloudExperienceHost is absolutely essential to all Metro Apps. The Store won’t run, FaceBook, Groove, etc., will all fail. Fixing this may be one step closer to solving your problems

      Reply
    ON
    Operation420. net Jun 24, 2016

    Method 4 broke my start menu

      KA
      K. Arrows Author Jun 24, 2016

      You can do a system restore: see Restoring the System using System Restore Point at http://appuals.com/best-guide-configure-system-restore-in-windows-10/

    FR
    Fran Nov 18, 2016

    Method 4 works for me inspite the errors you´ve told. Thanks a lot!!!

      KA
      K. Arrows Author Nov 25, 2016

      Welcome.

    DO
    damilola oshifowora Jun 21, 2017

    Hi there.

    Does this still work? If so, I’m stuck on the reinstallation plus I can’t find Windows apps under program files.

    Please help

    PR
    Problemchild Jul 3, 2018

    The problem for me was Groove loading media info on app start causing it to crash, What solved the problem for me was to remove “my music” folder from Groove and then add my music folders in bits and pieces since my library is rather large and spans across different folders and categories. I believe there is a bug either with amount of songs or some file permission on files within my years old music library. Either way, start groove, turn off media info in the app settings, restart groove, and then add the music folder back in smaller groups if possible and it should be back up and running. although i suspected a file / folder permission issue and after trying to set folder permission did not solve the problem i tried a different approach and t worked. Non of the solutions in this article worked for me because the culprit is Groove trying to load media info and fails.

    Another solution that worked is going back to Windows Media Player. which doesn’t suffer from loading media info bug.

    Reply
    Y7
    yusuf.7012 Jul 27, 2020

    thank a lottt method 4 worked for mee

    RS
    R. Schmidt Oct 31, 2020

    Or maybe just not use the shit service. I am going crazy the last few weeks with all these darn music players. Was using google Music but the shut it down and forced customers over to Youtube music, which is just horrible, their obvious strategy to just wanting you to buy their music is over the top and functionality is plain…BAD. . So thought I would try Groove. Got all my music over and then every time I open it closes immediately. I sure miss the days when I had my own music on my own equipment. The search continues.