The Google TV remote may stop functioning due to low batteries or may face issues after a system or remote update. While updates patch existing issues, they can also introduce new ones. Sometimes the remote may display a solid or blinking white light.
This issue is common across different Chromecast and Google TV devices, including brand-new ones. Sometimes, specific buttons may not respond while in other cases, the remote completely fails to function.
1. Restart the TV and Chromecast with Google TV
- Power off the TV and Chromecast.
- Unplug their power cords and wait for a minute.
- Reconnect the cords and turn on both devices. Check if the Google TV remote is working.
2. Reinsert the Remote’s Batteries
Remote malfunctions could also stem from firmware errors or failures of the communication module. Reinserting the batteries can correct this issue.
- Remove the batteries and wait for a minute.
- Restart the TV and Chromecast using the method described above.
- Reinstall the batteries and test the remote’s functionality.
3. Check for a Stuck Button
A button that remains depressed can prevent the remote from sending signals when prompted. Fixing any stuck buttons may solve the problem.
- Inspect each button to identify any that might be stuck.
- If you find a stuck button, gently release it and check if the issue is resolved.
4. Re-pair the Google TV Remote with the Device
Incorrect pairing between the remote and Chromecast can hinder control. Re-pairing might restore remote functionality.
Re-pair after Reinserting the Batteries
- Power off the TV and Chromecast with Google TV.
- Remove the remote’s batteries for a minute.
- Press and hold the small button on the Chromecast.
- While holding the button, reinstall the batteries in the remote and continue to hold the button until automatic pairing is complete. Test to see if the remote is operating correctly.
Use the Remote App to Unpair the Old Remote
- Remove the batteries of the remote.
- Install and open the Google TV app on your smartphone.
- Using the app, navigate to Settings > Remotes and Accessories.
- Delete all previous pairings and restart your devices.
- Unplug their power cords, wait a minute, plug them back in, and turn them on.
- Reinstall the batteries into the remote and simultaneously press the following buttons:
Back Arrow Home
- Press the small pairing button on your device and test the remote after the pairing is complete.
Use a Keyboard or Mouse to Unpair the Old Remote
If you’re unable to use the remote app, consider unpairing the old remote with a keyboard or mouse, provided your Chromecast device supports this function.
- With the remote batteries removed, press the Bluetooth pairing button on your Chromecast.
- Connect a Bluetooth keyboard or mouse to navigate to Settings > Remotes and Accessories.
- Delete all old pairings and restart the device and TV.
- Reinsert the batteries, press the pairing button on the remote, and check functionality after pairing.
Re-pair Using Another Remote
Having another functioning remote provides an alternate method for re-pairing. If you don’t have another remote and can’t procure one, use the app method as described earlier.
- Use the spare remote to navigate to Settings > Remotes and Accessories on your device.
- Delete previous pairings (except the current remote) and attempt to pair the non-functional remote. Assess whether this resolves the issue.
5. Update the Firmware of the Chromecast with Google TV
Out-of-date firmware or bugs in the software of the Chromecast may lead to operational issues. While updates often remedy problems, they can sometimes bring about new bugs or compatibility issues that may require further updates to fix.
In any case, updating your Chromecast’s firmware can introduce fixes for these problems. Utilize the remote app, a keyboard, mouse, or another remote to follow these steps.
- Go to Chromecast Settings > System > About > System Update.
- Install any available updates, then power cycle your device. Reassess the remote’s functionality.
- If the problem persists, consider updating the firmware of your TV as well.
6. Replace the Remote Batteries
Weak batteries in the remote can affect its performance with the Chromecast with Google TV. Replacing them with new ones may resolve the issue.
- Turn off the TV and Chromecast.
- Exchange the old batteries for new ones.
- Restart the TV and Chromecast, and confirm that the remote is functioning correctly; re-pairing might be required.
7. Thoroughly Clean the Remote
Dust or debris accumulation can cause short circuits, preventing the remote from operating correctly. A detailed cleaning may solve the issue.
- Disassemble the remote after removing the batteries and clean the internal components using a can of compressed air or electronics contact cleaner.
- Ensure that all contacts and components are correctly positioned and in good condition.
- Reassemble the remote, reinstall the batteries, and check for proper operation.
8. Reset the Chromecast or TV
Corrupted firmware within the TV or Chromecast can disrupt the remote’s signal reception. A reset may be necessary to fully resolve the issue.
This will erase all the data on the Chromecast and should be attempted only after all other options have been exhausted.
Reset the Chromecast
- Power on the Chromecast and press and hold the side button.
- Release the button when the LED turns solid white after initially blinking orange.
- After the system reboots, manually pair the remote and update its firmware if necessary.
Reset the TV
- Enter the TV settings: System > About > Reset.
- Carry out the reset, set up your TV again, and check if the remote is now fully operational.
9. Remote App Issues
For issues with the remote app, consider the following troubleshooting steps:
Update the Remote App
- Look for the remote app in your phone’s app store and update it if available.
Source: Taken by me.
- Restart your phone and verify that the app’s remote feature is operational.
Enable Floating Remote
- Activate the floating remote feature within the app.
- Grant the requested permissions and confirm whether the app can now control the Chromecast and TV.
Use Another Phone’s Hotspot
- Activate the hotspot feature on a different smartphone.
Source: Screenshot taken by me.
- Connect your phone and the TV/Chromecast to this hotspot, then reassess if the issue is resolved.
Clear Cache and Data of the Remote App (Android Only)
- Access the remote app’s storage settings through your phone’s system settings.
- Select “Clear Cache” followed by “Clear Data,” then restart your phone.
- Relaunch the app to determine if the remote function has been restored to normal operation.
If these measures fail to resolve the issue, try testing the remote with another TV or see if another remote works with the affected TV. For further assistance, contact Google Support and inquire about a potential replacement for your remote, Chromecast, or TV if they are under warranty.