How to Fix “Something Went Wrong” Error on Google Pay
The “Something went wrong” error on Google Pay typically occurs when:
- Adding a card to Google Pay/Wallet
- Making a purchase using Google Pay
This error means the action you’re attempting was interrupted, often due to issues with Google’s servers or your bank’s systems. In many cases, it’s triggered by incorrect account settings, such as mismatched billing address details.
Additionally, expired or already-used payment tokens, corrupted app cache, or a device that is not Google-certified (common with rooted devices or custom firmware) can also lead to this error. In this guide, we’ll walk you through various methods to resolve it.
1. Clear Cache
Corrupted cache files may prevent transactions from completing or block new card additions. Clearing the cache removes outdated data and forces Google Pay to retrieve updated information from both Google’s and your bank’s servers, potentially resolving the issue.
- Long-press the Google Play Store app.
- Tap the info icon.
- Select Storage.
- Tap Clear Cache.
- Repeat the same steps for the Google Pay/Wallet app.
2. Use Mobile Data
Switching from Wi-Fi to mobile data can provide a fresh connection and bypass any restrictions set by your internet provider. This also gives your device a new IP address, which may help resolve temporary DNS conflicts and improve communication between Google Pay and your bank.
- Disable your Wi-Fi connection and enable Mobile Data.
3. Use a Different Payment Method
If the issue occurs with your primary payment method, try switching to another card or a Google Play gift card. This can help bypass token-related issues, as each payment method uses its own unique token. Using an alternative method generates a new token, which may eliminate the error.
4. Recreate Your Payment Profile
A corrupted or mismatched payment profile may prevent Google Pay from verifying your identity or linking your card. This often occurs when the stored billing address or identity information doesn’t match what’s registered with your bank. Recreating your payment profile clears the old data and starts a fresh configuration.
- Visit your Google Pay settings.
- Scroll down to the Payment Profile Status section and click on Close Payment Profile.
- After closing the profile, follow the on-screen prompts to create a new payment profile for your correct country or region.
5. Contact Support
If none of the above solutions work, the issue may lie with your card or account configuration. Contact Google Pay support or your bank’s customer service to report the error. Provide all relevant details so they can assist in resolving the issue from their end.
