RECOMMENDED: Click here to fix Windows errors and optimize system performance
RECOMMENDED: Click here to fix Windows errors and optimize system performance

About Kevin Arrows

Hi! I'm Kevin. Thank you for reading the article above. I am a certified MCTS (Microsoft Certified Technology Specialist) with over 10 years of experience. I love to address tech issues, and write tech how-to's in a way that it can be followed by everyone.
  • Gilbert

    My Sony Vaio Laptop (Windows 7) did not let me log on this morning. I was thinking of bringing my Laptop to a Computer repair Shop but I tried searching in the Internet for a possible solution. Thanks a lot for your help, Kevin. I followed your instruction and now it’s working properly again. Muchos gracias, Sir.

  • Which operating system is it on which you are doing this?

  • Manu

    I m stuck at point 5. No previous restore point available on my system as it was disabled previously. Please point out an alternative.

    • You will need to follow the Microsoft guide in this case, or you can create a new user account from safe mode and copy data from your previous account to it.

  • Pam

    I had this issue with user profile service failed the logon and I use the microsoft windows fix and ended up loosing all the photos, docs, and everything. I have been told my photos are in there somewhere. I had to create another profile. So now I have 2. I tried doing a search with *jpeg and they aren’t coming up. What to do?

  • yuen

    it worked on my window 7 home laptop, thanks Kevin

  • colin

    Kevin…my system restore doesn’t have any restore points available…? Can you please provide a step by step guide to solve this and get mu user profile working again??? Many thks.

  • Tarik Tarajia

    Hey kevin arrows. I am usung windiws 7 home version. I am stucked at no. 5.
    No option like. “show more restore points”. Help me for the same


    Great, my The User profiles service failed the logon solved in single attempt. Thank you

  • Thomas

    Everytime I try to load system restore dates my screen goes black, what do I do?

  • buda

    Excellent save,wife and her laptop very happy, thanks

  • Helgi Bjarnason

    Thank you.

  • Manolo

    Thank you very much, I’ve forgotten about this option to restore to an earlier time, and it worked, I appreciated.

  • JimmyLikesRye

    Sometimes the problem is related to a file in the Default user folder that fails to copy into the a new user account, and nothing to do with malware or corrupted registry ProfileLists.
    In my case removing .sqm files like C:UsersDefaultAppDataLocalMicrosoftVSCommon12.0SQMsqmdata00.sqm solved my “The User Profile Service service failed the logon. the user profile cannot be loaded” error.

    Administrative Tools->Event Viewer listed errors under the Custom Views->Administrative Events group as a Warning in the “User Profile General” Source column, Event ID 1509, like this:

    Windows cannot copy file
    to location \?C:UsersClassic .NET
    This error may be caused
    by network problems or insufficient security rights.

    DETAIL – Access is denied.

    So you may want to look for 1509 errors in the Event Viewer.

    • Bryan

      This fix worked perfectly for 2 machines on our network, once I located the .sqm file that came up under the 1509 Event ID and deleted it. Thank You!!

    • Mary Zarlene de Ocampo

      The Event ID shown in mine is 1530. Is this process still applicable?

  • The Bam

    This wont work if your admin profile account is the one corrupted and with password on it.

    • In Safe Mode, you can log in to the admin account which is what this guide suggests.

  • Mrs C

    Just worked for me! Thank You.
    Kevin Arrows you are a ★

  • Katie

    My computer managed to restore, however I am unable to download the link malware because my internet browsers aren’t acting correctly. Google Chrome has turned into a command prompt program and internet explorer isn’t loading pages. What should I do?

  • parrotpaullie


    Thanks a lot!

  • Bill Mitchell

    use an external keyboard if you are using a laptop

  • Bill Mitchell

    I am having an issue where no matter what time I try to restore to I can’t seem to get it to actually work, it will fail each time trying to restore. I goes through the entire thing reboots and I get the same error

    • I would suggest using the the other method to add a new user account.

  • Roberto Silva

    My system restore fails to load what should I do?

    • Use the method to add a user and then copy the previous profile to the new user.

  • Raja

    If this problem arise, can I recover data from desktop?

  • Michele

    Worked! Thank you so much!!! They need to hire people like you at microsoft. Their website was no help at all!

  • haszami

    sir..i cant open restore

  • Lynn

    I got all the way to the last scan and its says “Windows Resource Protection found corrupt files but was unable to fix some of them” Any suggestions for what else I should do?

    • Use this command: Dism /Online /Cleanup-Image /RestoreHealth

  • Elcontable

    It works perfectly, thanks. Also it was much better and easier your solution than the one in the windows page. Why does that happens? I have to be honest, i was scared.

  • Alana

    Hi, would this work on a computer if it’s part of a network?

  • Naomi

    You have to tap F8 constantly why it is restarting

  • Naomi

    *while it is restarting

  • roV83

    Thank you, Kevin


    I first went on the Microsoft help program, spent an hour deciphering
    it, never worked, spent 15 minutes on your instructions and it worked. Thank you for taking the time for posting great advice

  • Scream

    SIR THANK YOU VERY MUCH IT WORKED! You saved my life! But how did malware get into my laptop?

  • Drew Wicher

    An even better answer without having to install crappy programs.

    When you create a new user
    account and try to logon to it, Windows uses the Default user profile as
    a template to construct the files for the newly created user account. If, for
    some reason Windows can’t access the Default folder or if the Default
    folder isn’t present in C:Users location, the user profile cannot load.
    Here are the instructions to reinstate the Default folder in the Users

    1. Log on as an administrator.

    2. Open the folder C:Users using Windows Explorer.

    3. Click Organize, click Folder and search options, and click the View tab

    4. Click Show hidden files, folders and drives, and click OK.

    5. If the Default user profile folder already exists under C:Users, rename it to Default.OLD

    6. Copy the Default folder from a working computer.

    7.Paste the folder and contents to C:Users

    The newly copied Default folder should inherit the permissions from its parent folder, C:Users. That is, the SYSTEM and Admninistrators are assigned full control, and
    “Users” and “Everyone” have Read permissions. You may want to verify if the permissions are assigned correctly. To do so, right-click the folder C:UsersDefault and click Properties, and select the Security tab. Inspect the permission entries there.

    It’s all set now! Try logging on to the new user account and check if the problem is resolved.

  • Jessica Nubla

    Thank you! It was my first time to encounter this problem but you really helped me out! It’s working again, I really appreciate your effort to post this on the internet. 🙂 Cheers to you!

  • Rajender reddy

    It Worked for Lenevo Laptop with Windows 7. You are a genius. Thank you very much

  • You’re Welcome. ^

  • You’re Welcome. ^

  • Tanushka Zariwala

    When I ran the final scan, with the cmd command, it said that corrupt files were found but that it was unable to fix some of them. What would I do in that situation?

    • Please follow the command from this guide:

      • Tanushka Zariwala

        I tried that and it said that it doesnt recognize the command-line option “cleanup-image”

        • Your best bet is to create a new user account then.

      • Tanushka Zariwala

        I tried it again this morning and now it says:
        The restorehealth option is not recognizedin this context

  • Nivlaco Hill

    This restore point didnt work

    • You have no restore points available then. You will need to create a new profile and copy over the data.

  • Since your user profile is severely corrupt it would be best to create a new user account via Safe Mode (as per the command line) instructions above and then migrate old data to the new profile.

  • Rob

    Hello Kevin,

    in my situation, under Windows 7, the account gets created but nothing gets written to registry and the default folder structure is also not created. I can’t login to thew newly created account due to the “User Profile Service failed the logon” error. The account does exist as it is visible at command prompt.

    Tried all suggestions but can’t get the account to work. Any other thoughts?

    • Did you set the account type as administrator via command line?

  • In this case i would suggest you do a clean reinstall and use the command line to copy your profile to a usb drive.

    • Rob

      Thanks Kevin. I will do that indeed as I am out of other options.

  • Daniyal

    I found a solution for this problem.
    you just have to go to your bios and enable usb legacy mode, and your keyboard will start working

  • Anusha Vedapriya

    Hi ,

    I am facing similar issue, When I am tapping F8 key nothing is happening . please suggest what to do.
    Laptop Details: Dell Inspiron 5 , Windows 7

    • F8 works; Reboot PC and start tapping F8 even before it boots so you don’t miss the interval within which it becomes active.

  • F8 works; Reboot PC and start tapping F8 even before it boots so you don’t miss the interval within which it becomes active…

  • nicholaslau

    Hi, I am using Windows Vista. I tried the methods as above but I can’t access to Safe Mode Page. Everytime I selected the safe mode with networking, it will go back to the same restart page. How should I solve this problem? Thanks

  • Vibhor Jaswal

    i have put a password on my comp when i put password it comes user profile service failed the logon then what should i do??

  • Colin

    I have got to safe mode with networking but I cannot find the start button to continue. Any suggestions please.

    • Press the windows key and that should pull up the start menu

  • Pizzle

    Thank you so much Kevin..managed to fix my pc just by following your instructions

  • Jason Oneill

    Thanks so much, I’m very much a dinosaur when it comes to tech, this was a great help, and easy to follow, thanks again !

  • wjharris

    This article was a life saver .. perfect instructions .. perfect results .. Thanks a million!!

  • Usha

    Thanks … U saved my life. I had assignments I have to submit by weekend. The steps worked like a dream. Haven’t yet downloaded malwarebytes tho.

  • Ratish


    Occasionally, Windows might not read your user profile correctly, such as if your antivirus software is scanning your computer while you try to log on. Before you follow the methods here, try restarting your computer and logging on with your user account again to resolve the issue. If you restart your computer and it does not resolve this issue, use the following methods to resolve this issue.

    Note You must be able to log on to an administrator account to fix your user profile or copy your data to a new account. Before you resolve the issue, log on to Windows by using another account that has administrative permissions, or restart in safe mode to log on with the built-in administrator account. For more information about how to start in safe mode, visit the following Microsoft website:

    Start your computer in safe mode

    Method 1: Fix the user account profile

    To fix the user account profile, follow these steps:

    Important This section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs. For more information about how to back up and restore the registry, click the following article number to view the article in the Microsoft Knowledge Base:

    322756 How to back up and restore the registry in Windows How to back up and restore the registry in Windows

    Click Start, type regedit in the Search box, and then press ENTER.

    In Registry Editor, locate and then click the following registry subkey:

    HKEY_LOCAL_MACHINESOFTWAREMicrosoftWindows NTCurrentVersionProfileList

    In the navigation pane, locate the folder that begins with S-1-5 (SID key) followed by a long number.

    Click each S-1-5 folder, locate the ProfileImagePath entry in the details pane, and then double-click to make sure that this is the user account profile that has the error.

    If you have two folders starting with S-1-5 followed by some long numbers and one of them ended with.bak, you have to rename the .bak folder. To do this, follow these steps:

    Right-click the folder without .bak, and then click Rename. Type .ba, and then press ENTER.

    Right-click the folder that is named .bak, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

    Right-click the folder that is named .ba, and then click Rename. Change the .ba to .bak at the end of the folder name, and then press ENTER.

    If you have only one folder starting with S-1-5 that is followed by long numbers and ends with .bak. Right-click the folder, and then click Rename. Remove .bak at the end of the folder name, and then press ENTER.

    Click the folder without .bak in the details pane, double-click RefCount, type 0, and then click OK.

    Click the folder without .bak, in the details pane, double-click State, type 0, and then click OK.

    Close Registry Editor.

    Restart the computer.

    Log on again with your account.

  • MidCities Antique Mall

    Yes, it work for me. MUST follow all the steps. Save my life. I use window 7. I was very frustrated for a few days and tried other ways that does not work. This one actually work. THANK YOU!

  • Chris

    Thanks for everything!! 😀

  • Aileen

    Thanks Kevin, I can now login to my computer. Your instructions were so easy to follow, I really appreciate your help.

  • Salman

    I followed the above steps.. But still the problem remains the same.. Please help

  • Kort

    Nothing i do will work because there is no administrator account i can get in to i could use some help

    • Were you able to boot into Safe Mode?

  • Cheyanne Wight

    If I do this, will I lose all my pictures and documents?

  • Are you able to login to safe mode as administrator, if not then who holds the administrator account?

  • Sharon

    I have a HP laptop windows 7 Home Premium. When I enter my password I get the user profile service failed the logon. I have tried shutting down taking out the battery restarting. Is my fhe is in the upper left hand corner of a ti did the shift nfak I tried to use the Fn key function key with the number 8 I tried to control if a tight right off of fate and none of those will let me into the FA function in order to do the Advanced Boot menu safe mode with networking as you suggest in the solution.
    Any other suggestions for me?

    • Don’t use Fn keys, just use the F8 key on the post screen.

  • Bean0712

    Hey Kevin…thanks. My company IT department, DELL & Microsoft couldn’t fix this issue. My wife was able to do with your help! So very grateful!

  • marija27

    It works, thanks!

  • diane

    Success ! Thank you sir 🙂 God bless you !

  • MudTurtle

    I solved the user profile problem by watching a youtube video. However, now it seems my music files, photos, and other documents are gone. Can I do anything about this? Thanks.

    • You can go to C:users[lookup for your older user account here] and copy the files to the new account.

      • MudTurtle

        Trying and not getting anywhere. I’m sure I’m doing something wrong.

        • Please submit question on for assistance.

  • GiorgioByName

    It worked also for me at the first try.
    Great stuff!!!

  • Rowel Jim Bulac

    I owe you one Sir ! Thank you very much.

  • Cris

    I need your help again, Kevin. I think I really blew it this time. I cannot log on to my laptop anymore as the Administrator. Here’s what happened:

    As usual, I needed go through the whole Restore Point routine; which I did. But this time, a notification that there wasn’t enough room on the C Drive to create/access a Restore Point popped up.

    I decided to do a wipe of my C Drive using CC Cleaner in hopes that this would clear up some space. After that, I made the seriously regretted step of wiping the Recovery (D) Drive? (I guess I thought, why stop at one drive when you can wipe two?) :oP I know. Ridiculous.

    It was after that point that I noticed that there was no longer an option to go back to any Restore Point and have not been able to log on to my laptop since. Please help!

    And MANY many “Thanks” in advance.

    • Are you able to login to Safe Mode?

      • Cris


      • Cris


  • Wendy Foss

    Hi Kevin,

    I just wanted to Thank You for your article. My PC came up with the following error message: The User Profile Service failed the logon…and I could not log in no matter what I did.
    I am usually pretty smart when it comes to computers. However, when it comes to the technical stuff I am not so knowledgeable…
    so the first thing I did was type into my cell phone search engine the error message along with my operating system which is Windows 7.
    I’ll be honest…I never expected to find anything that could help me with this. Then I came across your article. I followed your instructions step by step and it worked like a charm!!! Just AMAZING…Thank You so much!!!:-) You have saved me a lot of time and money. Without seeing your article I don’t think I could have ever figured this out on my own.

  • Please follow command line steps to create new admin account from safe mode, then login to it and copy old profile to th new profile.

    • Cris

      Thanks Kevin. It worked. :o)


    I am having the same problem…. never created restore point. … I started laptop in safe mode and networking…. and follow first three step but don not found “choose a different restore point”. Still facing the same problem. Please help me … my contact details is, +918409019634.

    • If you are able to login via safe mode, then from there create a new account using the command line method.

  • For remote service, please send an email to with subject Remote Request

    • Cris

      You are too kind. I was able to successfully create a new admin profile by following your instructions. Thanks again for all of your help. :o)

    • Cris

      1. Should I delete my original admin profile?
      2. You are a gift. I don’t have much, but I would love to donate something to you/your site. Without a doubt, you have saved many of us a lot of expense trying to get our systems back up and running without seeking the help of local paid pros.

      • Thank you. You can, after you have copied your original profile, presumably you have created a new user account.

        • Cris

          Yes, with your help, I was able to create a new user account.
          Thank you.

  • Michelle

    Hi Kevin, I just wanted to say thank you! You have really helped me out. Bless you for this kindness!

  • Lee Sun Rie

    Thank yoiu so much! Very very great help!

  • davidgreentwin

    Success and most grateful. Tapped F8 repeatedly whilst opening and got safe mode. Followed the instructions through to restore and got everything back. Thank you so much.

  • Spence

    Worked for me… Thanks for the support… Will try the Malwarebytes install next,

  • Aga

    Love it !!! It worked thank you so so so much!

  • It should be pressed at the post screen.

    • vinay

      I couldn’t understand please tell me more

      • power off the system, and as soon as press the power button to turn it on, start pressing f8 continuously until you see the menu to go to safe mode.

  • choose the restore point when the system worked ok

  • It’s all mentioned in this guide.

  • That’s right.

  • strawberrie

    it says I need a license key to start the repair?

  • Hasini

    Wow..Thank you so much… it worked fine. you are a genious.

  • Kay Bratton

    Thanks, Kevin, I was about to chuck my beloved laptop in the trash bin. I followed your simple path from f8 to an option to restore a version before 2 major windows updates and now my laptop is alive again! You rock, buddy… and saved me hundreds… thanks again.

  • Syed Uzair

    F8 is not working.. please tell me how it might work in hp pavilion g4, windows7

  • Syed Uzair

    F8 is not working. I kept tapping. My laptop is hp pavilion g4, with windows 7 ultimate

  • Mad Tom Vane

    Log Name: Application
    Source: Microsoft-Windows-User Profiles General
    Date: 12/30/2016 11:33:43 AM
    Event ID: 1509
    Task Category: None
    Level: Warning
    User: DOMAINusername
    Windows cannot copy file \?C:UsersDefaultAppDataLocalMicrosoftWindowsTemporary Internet FilesSQMiesqmdata_setup0.sqm to location \?C:UsersusernameAppDataLocalMicrosoftWindowsTemporary Internet FilesSQMiesqmdata_setup0.sqm. This error may be caused by network problems or insufficient security rights.

    DETAIL – Access is denied.

    needed to delete C:UsersDefaultAppDataLocalMicrosoftWindowsTemporary Internet Files folder

  • Christian Rodriguez

    Hey so I had fixed the issue using your steps thank you so much but 2 weeks later the same thing happened to the second user I created. Will this continue to happen after fixing the issue again?
    Thank you for your help

  • Can you explain exactly which steps did you do

  • Which version of Windows is it?