SOLVED: The User Profile Service failed the logon

When you attempt to login to your account on Windows you receive the following error The User Profile Service failed the logonwhich is due to your user profile being corrupt after a windows update or a malware. Not only you, but many others are affected by this issue. The fix is pretty easy and simple for this issue.

To fix this issue please follow the steps below. Before you begin, please bookmark this page so you can access it during the steps because it requires restarting system and re-accessing this page.

Restart your computer and repeatedly tap F8 until you see the Advanced Boot Menu. If you do not see this menu, start over again and repeatedly tap F8 key on your keyboard until you see this. When you see this select Safe Mode with Networking. You will be able to login into safe mode fine.

On the Advanced Boot Menu, select Safe Mode with Networking using the arrow keys on your keyboard. Hit Enter to start computer in Safe Mode with Networking. The picture below shows Safe Mode only, but you need to select “Safe Mode with Networking”


After you have logged in again in the safe mode with networking, Click the Start button and type system restore in the Start Menu‘s search and hit Enter OR open run and type rstrui.exe then Click OK. You can open run by holding windows key and pressing R.

Click the System Restore option from the search.

After it loads up, place a check on Show More Restore Points and click Next.


Select a restore point by looking at the dates when your computer was working fine. Click Next and Finish.

If there are no restore points available, then follow this approach->  adding user via command line

The computer will begin a system restore, and will reboot. After it has rebooted, login to your computer in the normal mode.

Now download Reimage Plus by clicking the here and run the program. It will take a while for it finish scanning. Once it has scanned, and if it has found problems, repair them using the program. Once this is done, Click Start and type cmd in the search box. Right click cmd and select run as administrator. This will open a black command prompt, inside the black prompt type : sfc /scannow and hit enter. A system file check scan will begin which will finish in about 30 to 50 minutes.


Your issue should now be completely resolved after the system file check has finished.

Expert Tip

SOLVED: The User Profile Service failed the logon

If the issue is with your Computer or a Laptop you should try using Reimage Plus which can scan the repositories and replace corrupt and missing files. This works in most cases, where the issue is originated due to a system corruption. You can download Reimage by clicking the Download button below.

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