Windows

FIX: Windows 10 Freezes Randomly

Windows 10 was offered as a free upgrade from your Windows Vista/7 and 8 systems. As a result, many of us did upgrade. The issues mostly encountered by the users were the incompatibility of hardware and drivers – because initially, they were designed to run on your original windows before upgrading, and after the upgrade, they transited permanently into Windows 10. This is by far the most common cause of random hangs & freezes on Windows 10.

Some of your programs and drivers may work without issues, but some may just become incompatible of which the most common one affected is the Video/Graphics driver. There are other causes as well aside from Video/Graphics driver but since this is the most common one, we will troubleshoot it first.

Before you begin, sometimes a clean install may also help but since it’s not a sure shot confirmation that Windows 10 will work flawlessly – it is best to troubleshoot and address the original issue (which is what we intend to do) through the various methods that have helped others.

If you’re Windows 10 Freezing has started after the creator’s update, please check out Creators Update Crashes guide.

Repair Corrupt System Files

Download and run Reimage Plus to scan and repair corrupt/missing files from here, if files are found to be corrupt and missing repair them and then see if the system still freezes if it does, move onto the next Method below.

Update Graphics/Video Drivers

Many drivers that are written for Windows 7 and Windows 8.x work fine with Windows 10. However, if you have installed your old drivers with Windows 10 or if they were carried over from the previous install of Windows 7/8/Vista, then we’ll need to upgrade them first.

There are two ways to do this, the first one is to update via Device Manager and the second one is to update from the manufacturer’s site.

Hold the Windows Key and Press X. Choose Device Manager and navigate to Display adapters. Right-click your graphics card name, (write down the name of the adapter on a paper as well) and then Choose Update driver software -> Search automatically for updated driver software -> And proceed with the instructions on the screen. If the driver is found and updated, reboot PC and then test for a while to see if it still hangs or freezes, if it does then go to the manufacturer’s site, and download the drivers from there and install them, reboot and test. Once you’ve updated the graphics driver and the issue persists, update the audio driver in the same way and test.

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If the issue is still not fixed, then we may be having issues with Winsock.

Reset the Winsock Catalog

Hold the Windows Key and Press X. Choose  Command Prompt (Admin). In the command prompt, type the following command and press enter.

netsh winsock reset

Then reboot the PC and test.

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Do a Clean Boot

Clean boot is a good way to stop and disable non-Microsoft services and programs which may be interfering with the routine processes. click (here) to see steps on clean booting.

Increase Virtual Memory

Virtual Memory is supposed to act as a savior where the physical memory (RAM) runs out when running resource-intensive programs. To compensate RAM, Virtual Memory combines the RAM with TEMP Storage on your Hard Disk. Many users have reported that their freezing issue was fixed by increasing the Virtual Memory to 8 GB.

To increase VM (Virtual Memory), Hold the Windows Key and Press R. Type sysdm.cpl and Click OK.  Then click Advanced -> Settings -> Advanced -> Changed. Uncheck Automatically Manage paging file size for all drives, and choose Custom Size. Set Initial Size to 1000 and Maximum Size to 8192. Then Click OK and Reboot the PC.

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Incompatible Programs Reported by Users

Some of these programs we’ve gathered online are found to be incompatible with Windows 10. If you have any of these programs installed, try uninstalling them and then test. These are, (i) Speccy (ii) Acronis True Image (2015), The 2016 version appears to work fine. (iii) Kaspersky.

Turn Off Link State Power Management

Link State Power Management is a power saving mechanism. It has two options, the first one which is Moderate Power Savings, saves less power but recovers quickly from the sleep state. The second one, Maximum Power Savings, saves more power and the time to recover from the sleep state is increased. If you turn it off, the LSPM won’t come into play. Users reported that turning this feature off helped with blank screens and freezing issues especially where NVIDIA/AMD Graphic Cards were being used.

Hold the Windows Key and Press R. Type powercfg.cpl and Click OK. Click Change Plan Settings for your Active Plan. Then choose Change Advanced Power Settings, scroll down until you see PCI Express -> Link State Power Management -> Click “whatever” the option is next to Settings, and set it to Off. Then test.

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Turn Off Fast Startup

  1. Right-click on the Start Menu button to open the WinX Menu.
  2. Click on Power Options.
  3. Click on Choose what the power buttons do in the right pane of the window.
  4. Click on Change settings that are currently unavailable.
  5. Uncheck the checkbox beside Turn on Fast Startup (recommended), thus disabling it.
  6. Click on Save changes.

Diagnose Your Hard Disk for Issues

If you’ve tried and tested all of the above methods, then the issue is highly likely related to a faulty hard disk. You would know this yourself by guessing the age of the disk and performance decrements over time. click (here) to test your hard disk.

Switch your Broadcom network adapter’s driver software to the Microsoft one

Another solution to this issue that many affected users have experienced success with is updating their Broadcom network adapter’s driver software to the software provided by Microsoft. In some cases, Broadcom’s own driver software for its network adapters can lead to a Windows 10 computer freezing up randomly, which is why switching to the Microsoft variant of the driver software manages to fix this problem in such cases. However, as you may have already guessed, only users with affected computers that have Broadcom network adapters can use this solution to try and fix this issue.

Switching to the Microsoft variant of a Broadcom network adapter’s driver software is pretty simple as the driver software is already there on your computer – all you need to do is switch your Broadcom network adapter over to it. In order to apply this solution, you need to:

  1. Right-click on the Start Menu button to launch the WinX Menu.
  2. In the WinX Menu, click on Device Manager.
  3. Once the Device Manager window is launched, locate and double-click on Network adapters to expand that section of the Device Manager.
  4. Locate your computer’s Broadcom network adapter under the Network adapters section, right-click on it and click on Properties in the context menu.
  5. Navigate to the Driver
  6. Click on Update Driver….
  7. Click on Browse my computer for driver software.
  8. Click on Let me pick from a list of device drivers on my computer.
  9. You should see two different variants of driver software for your Broadcom network adapter – click on the Microsoft variant to select it and then click on Next, at which point your computer will begin installing the Microsoft variant of the driver software and all you need to do is sit back and wait for the installation to finish.
  10. Once the Microsoft variant of the driver software has been installed, you can exit the Device Manager, restart your computer and check to see whether or not the problem has been resolved.

Disable Unwanted Apps

Click the Start button or press the Windows Key and choose Settings. Choose the Privacy option and scroll down to the bottom section titled Background Apps, and click on it. From here, disable all unwanted apps that you do not use.

User Suggested Method: Turn Off Location Services

I was having the same issues and what I noticed in the Event viewer was that the GPS location was trying to report to Microsoft. I have a desktop so I turned off the location services and no more freezing. Go to Settings, Privacy, Location and turn that off.

Removing Temporary Files

In some cases, the temporary files stored by applications on the computer might be corrupted. When corrupt, these files can interfere with important system features and cause sluggishness and random freezing of the computer. Therefore, in this step, we will be deleting the temporary files stored by the computer. For that:

  1. PressWindows‘ + “R” Key simultaneously to open the “Run” prompt.
    Opening Run Prompt
  2. TypeTemp” inside the prompt and press “Enter“.
  3. PressCtrl” + “A” to select all the files inside the folder.
    Selecting and deleting all files inside the temp folder
  4. PressShift” + “Delete” to permanently delete these files.

Disabling “C-States” in BIOS

“C-States” are basically power saving options that are enabled by default. They turn down the CPU Voltages and speeds to save power. In order to save power, sometimes, they decrease the performance delivered by the computer. Therefore, in this step, we will be disabling “C-States” in bios.

  1. Restart your computer and press the “Setup” key when the Windows logo screen is displayed.
    Note: Often the keys are F12, F2, F1, Del or Esc.
Pressing the setup key
  • Once in the bios.use the “Arrow” keys on your keyboard to navigate through it.
  • Navigate to the “Advanced” settings and then selectCPU Configurations” option.
    Navigating to Advanced and selecting “CPU Configuration”
  • Disable both the “C1E function” and the “Intel (R) C State Function” you can do so by highlighting the options and pressing “Enter” on your keyboard, then by pressing the “Arrow” keys you can change their values to “enabled” or “disabled”.
    Disabling C States options
  • Now exit the bios according to the instructions on your screen and make sure to save the changes that you made.
  • Restart the computer and check to see if the issue persists.

Restoring Computer

If the above options didn’t work for you then as a last resort you can try to restore your computer to an earlier date. Make sure to backup important files before doing so. In order to restore your computer.

  1. Press the “Windows” and “S” key on your keyboard simultaneously.
  2. Type “Restore” in the dialogue box and click on the “Create a Restore Point” option.
    Typing “Restore” inside the search bar
  3. Click on the “System Protection” tab and select the “System Restore” option.
    Clicking on the System Protection tab and selecting “System Restore”
  4. A “System Restore” wizard will open up, click on the “Next” option and a list of restore points will be listed along with the dates on which they were created.
    Clicking on the “Next” option
  5. Click on a “Restore Point” from the list to select it and click on “Next“.
    Selecting a restore point and clicking on the “Next” option
  6. Click on “Yes” when you are asked to confirm your actions.
  7. Windows will now automatically restore your files and settings to a previous date, check to see if the issue persists.

52 Comments

  1. Hi Kevin
    I would like to ask you about my PC freezes that occur all the time after Windows 10 installation The problematic window appears when I turn on the laptop. the text in the window is as follow There was a problem starting C:/Windows/System 32/ logi LDA.dll. it is not a valid Windows 32 application. I am sure you would know how to fix it. Thank you in advance Nina

  2. 1. From the Desktop, right click the Taskbar and select Task Manager. In Task Manager click the Startup Tab.
    2. Locate the LogiLDA entry. Right click that component and select the Disable option.

  3. Hi Kevin, I don’t know if my problem is link with yous, but when I trasnsfer somenthing to my external hard drive 3.0, my pc (windoes 10), began to be really slow and it take me around 20 minute to shut it down normally. But, I can transfer tings from the external hard drive to my pc without problem… And sometimes, windows 10 freeze for whatever reason, like seeing a video or juste by using the search option of my document… Do you think my proble is related to what you are talking about ? Sorry for the long question and thankx in advance !

  4. I had similar problem. My computer was freezing randomly and I had to do
    a hard reset every time. I finaly found a solution for my problem. The
    freezes were caused by Broadcom 802.11n Network Adapter driver.

  5. I was having the same issues and what I noticed in the Event viewer was that the GPS location was trying to report to Microsoft. I have a desktop so I turned off the location services and no more freezing. Go to Settings, Privacy, Location and turn that crap off.

  6. it doesnt matter watter game or even on the web it freezes randomly and i cant do anything so i have to hard reset and after a hard reset it doesnt turn on :/

  7. One of the most complete guides I have seen so far, to be quite honest. I tried out the Power Settings but in a different manner from what you have suggested, your way will hopefully do the trick! I’m tired of having to deal with Windows 10’s freezes and not being able to run my work smoothly. I always thought it was a virus problem and ran a bunch of tests, used third party instant restore software, reinstalled windows, all to no avail.

  8. My computer stopped having this random freezes after I disable hybrid boot (fast start-up), I have an EVGA 790i sli ultra motherboard, and I had the same problems with 3 video cards. gtx 460×2 and a gtx 970, the random freezes occurred only after a shutdown, on a fresh install the computer was running find for 24+ hours but a shutdown *bang* sometimes I couldn’t start chrome to browse the internet. ( when you want to install the latest video card drivers, use DDU before installing the drivers)

  9. I run an SSD with HDD storage. I found that the system managed virtual memory setting on my HDD(where I keep all of it) was the problem. After applying your fix it worked great. Why MS insists on forcing system settings that break the OS I will never understand and this is not the first time I have had to fix forced settings. I even used some of the other fixes since they may break them later 🙂 Great guide, thanks for sharing your knowledge.

  10. I’ve got my brand new desktop with windows 10 only for a month and it has randomly freezing issues. It normally happens when I am playing games but sometimes happens even when I am streaming videos online, such as YouTube and Hulu. When it freezes, it is totally dead, my keyboard and mouse don’t work and the background sounds freeze as well. There’s nothing I can do except force it to hard reboot by holding the power button. I’ve tried different solutions but none of them works. I guess it might be something wrong with the Graphics (gtx1060) or memory (8gb ram) but not sure if it’s software or hardware issues. I can play games smoothly with high graphic setting but I aware that freezing happens more frequently when I play those high requirements games. I also tried some of your methods above but still doesn’t work.

  11. What is the make/model of your system, and does it freezes after you run a specific program etc? Have you tried restoring it to the point when it didn’t freeze?

  12. This seemed like the easiest thing to try, so I did it on my Dell Studio 1560 laptop two days ago and no more problems. A few days ago it was freezing up every 20 or 30 minutes. Thanks for a great suggestion.

  13. Wow! so far, the Winsock reset seems to have done the trick! It was the only trick here that I wasn’t really familiar with and, with the sudden appearance of the hangs, I was at my wits ends as to the cause.. If none of your suggestions worked, I was going to do a complete re-install!

    THANK YOU – THANK YOU – THANK YOU!!!!

    If the freezes re-appear, I’ll return and update, but so far, so good!

  14. Since it is a 2 years old notebook, i beleive this issue could be due to over heating of GPU or CPU. I would suggest getting the notebook cleaned and serviced.

  15. Hi, Kevin. I’m really starting to lose hope about now. I have a new notebook, a month old ASUS K550V and my Windows 10 freezes constantly. There is hardly an option I haven’t tried. It has been to the official service where all the hardware has been tested and is given the green light because everything seems to be working perfectly. I tried reinstalling the windows, I tried getting an update of an evaluation copy for the next version of windows. I tried everything mentioned on your list, but it keeps freezing. After it freezes, some 10 seconds later it will start to sound like the processor fan has gone mad and it could stay like that for days. If rebooted immediately after it freezes, there is a good chance it will freeze very fast. If I leave it to ‘cool off’ it might work longer. The quickest way to get it to freeze is to run any game, but it will freeze one way or the other. All drivers are up to date, nothing boots that doesn’t have to, etc. and I really need help because I don’t know what to do any more…
    Thank you in advance..

  16. I’m out of my mind as my computer keeps freezing. It could mantain 4h long full virus scan but it cannot handle 3 minutes using any browser, watching movie etc (didn’t even try playing games). It started around a week ago this weekend I reinstalled windows and suddenly yesterday-this same. This morning next reinstall and again, I didn’t even get full 60 minutes without freeze. Hardware is clean and this same for 3 years and I keep my software neat and well protected.
    I checked my hard drives, temperature reading, system errors, viruses-everything and nothing out of order but problem is still there. I use my computer for work and I cannot allow it to keep happening. Changing hardware is not an option.
    If someone could give me a hint how to make my computer work properly again-I’d be grateful.

  17. I would suggest a clean reinstall if that’s possible, if not let me know and i can connect with you remotely to troubleshoot this issue (next week)

  18. I did the following:

    1. I turned off Link State Power Management

    2. I updated my Broadcom network adapter’s driver software

    3. I disabled all the Background Apps

    Since last night, I have not experienced any trouble at all, and I’m inclined to believe that my random freeze issue — which, btw, was driving me mad — has been fixed.

    THANK YOU SO MUCH FOR THIS

  19. Same for me. Programs wouldn’t run or anything. Changed Broadcom to MS driver and appears to be ok.

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FIX: Windows 10 Freezes Randomly

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