Fix: This site can’t be reached ‘The connection was reset’

There are various factors that can affect the way you connect to any website or service on your computer. Sometimes, the problem is with your Internet provider and the website won’t load until the provider decides it’s time to solve the problem. Sometimes it’s your hardware and you will need to either replace the faulty components or to repair them somehow.

However, sometimes the problem is related to certain settings on your computer and these problems can be solved by troubleshooting. This usually manifests in a way that a website will load on a certain browser and not on the other. Read the rest of the article in order to view the solutions available.

Solution 1: Clear the Cache of Your Chrome Browser

Clearing the cache on a Chrome browser was a solution suggested by one of the Chrome users who experienced this issue on every site he opened and plenty of other users confirmed that this method worked 100%. However, even if you are using a different browser other than Google Chrome, clearing the cache has a high chance of succeeding.

  1. Clear your browsing data in Chrome by clicking on the three vertical dots in the top right corner. After that, click on the “More tools” option and then “Clear browsing data”. In order to clear everything to choose the “the beginning of time” option as the time setting and selects what types of data you wish to delete.
    We recommend clearing the cache and cookies.

  1. Make sure you restart your computer afterward and unplug your DSL Internet cable or turn your Wi-FI adapter on and off before turning your computer on.
  2. In order to get rid of all cookies, especially the ones named NWOLB, again click on the three dots and select Settings. Scroll down to the bottom and expand the Advanced settings. Open Content settings and scroll down to the list of all cookies that remained after you have already deleted them in Step 1. Delete all cookies and pay close attention to the ones named NWOLB as users claim these ones caused the most problems for them.
  3. Restart your computer again and check if the problem is solved.

Solution 2: Update Your Network Adapter

Having up-to-date network adapters is definitely a must and you should always make sure to do so in order to avoid any problems regarding your computer. This is easy to achieve but people often forget about this as your operating system rarely warns you about this even if it doesn’t detect a network adapter, especially if the device is not related to Microsoft. Follow the steps below in order to update your network adapter.

  1. First of all, you will need to uninstall the driver you currently have installed on your machine.
  2. Type “Device Manager” into the search field next to the Start menu button to open the device manager window. You can also use the Windows Key + R key combination in order to open the Run dialog box. Type devmgmt.msc in the box and click OK or Enter key.

  1. Expand the “Network Adapters” section. This will display all network adapters that the machine has installed at the moment. Right-click on the network adapter you want to uninstall and select “Uninstall device”. This will remove the adapter from the list and uninstall the networking device.
  2. Click “OK” when prompted to uninstall the device.

  1. Remove the adapter you are using from your computer and restart your PC immediately. After the PC boots, navigate to your manufacturer’s page in order to see the list of available drivers for your operating system. Choose the latest one, download it, and run it from the Downloads folder.
  2. Follow the instructions on-screen in order to install the driver and make sure the adapter stays disconnected until the installation prompts you to connect which it may or may not do. Restart your PC after the install is over and connect the adapter to your computer
  3. Go back to Device Manager and locate your network adapter under the “Network Adapters” section. Right-click on its icon and click Properties. From here navigate to the “Power Management” tab. Uncheck the box that says “Allow the computer to turn off this device to save power”.

  1. Check to see if the problem is solved.

Solution 3: Switch to Google’s DNS Server

If there are problems regarding your DNS server, you can switch to a free version by Google which is often used to troubleshoot issues like this one. DNS issues are usually difficult to solve and there are no patterns to when this method should be applied. However, you have nothing to lose and you can revert the changes easily.

  1. Open the Run dialog box by using the Windows logo key + R key combination. Then type “ncpa.cpl” in it and click OK in order to open the network settings window.

  1. Now that the Internet Connection window is open, double-click on your active Network Adapter.
  2. Then click Properties and double-click on Internet Protocol Version 4 (TCP/IPv4).
  3. Locate Use the following DNS server addresses option.
  4. Set Preferred DNS server to be 8.8.8.8
  5. Set Alternate DNS server to be 8.8.4.4

Note: That’s Google’s public DNS server addresses. There are other free alternatives you can research but these ones usually provide the best results.

Solution 4: Turn off Opera Turbo on Your Opera Browser

As can be concluded from the title of this article, this solution is aimed at Opera users and this problem can be solved effectively in many cases by implementing this solution. Opera Turbo is a setting that lets you accelerate the load of certain websites but it turns out the setting causes other hidden issues. Follow the steps below in order to solve the problem.

  1. Open your Opera browser by double-clicking its icon on the desktop or by searching for it. Find the Opera Turbo icon on the lower left of the screen, on the left side of the status bar
  2. Click the drop-down arrow at the right side of the icon and choose the Configure option. You will see three options: Automatic, On, and Off. Make sure you set the option to Off if it is not set already and apply the changes.

  1. Check to see if the problem is gone after restarting your Opera browser.

Solution 5: Disable Proxy Settings

It is possible that your computer has been configured to use Proxy settings due to which this issue is being triggered while trying to access a particular site. Some servers don’t play well with proxies due to which this error is mostly sprung up. Therefore, in this step, we will be disabling these proxy settings on our computer and then check if doing so eliminates this issue. For that:

  1. Press Windows + R key on your keyboard simultaneously.
  2. A run dialog box will appear on your screen, type “MSConfig” in the empty box, and press OK.
    msconfig
  3. Select the boot option from the system configuration window and then check the “Safe Boot” option.
  4. Click apply and press OK.
    Safe boot in MSCONFIG
  5. Restart your PC now to boot into the safe mode.
  6. Again, press the same “Windows” + “R” keys simultaneously and type “inetcpl.cpl” in the Run dialog box and press “Enter” to execute it.
    Run inetcpl.cpl
  7. An internet properties dialog box would appear on your screen, select the “Connections” tab from there.
  8. Uncheck the “Use a proxy server for your LAN” box and then click OK.
  9. Open MSConfig again now and this time uncheck the safe boot option save your changes and restart your computer.
  10. Check to see if the issue is fixed.

Solution 6: Reset Browser Settings

In some situations, your browser might’ve acquired some false configurations due to which it might be unable to browse through the web properly. Therefore, in this step, we will be resetting both the default internet explorer and the Google Chrome browser back to their original defaults which should get rid of any incorrect configurations that the browser might’ve acquired. For that:

  1. Press Windows + R key on your keyboard simultaneously to open the run dialog box.
  2. Type in “inetcpl.cpl” here in the space and press “Enter” to open it.
    Run inetcpl.cpl
  3. Click on the “Advanced” tab and select the “Reset” button at the bottom of the window.
    Resetting the Internet Explorer settings
  4. Once the internet explorer browser has been reset, we will also have to reset the Chrome Browser.
  5. Now open the chrome browser and click on the “Three Dots” at the top right side.
  6. Navigate through the options and click on the “Advanced” option that should be at the bottom of the screen.
  7. Select the “Reset settings to their original Defaults” option at the bottom.
    Click Reset Settings to their original defaults
  8. After the reset is completed, restart Windows and check to see if the error message is still shown while trying to navigate to a website.

Solution 7: Run Network Troubleshooter

In some cases, it might be possible that your Network settings aren’t configured properly by the operating system due to which this issue is being triggered. For this purpose, we can run the Windows’ default network troubleshooter to identify and eradicate any such errors automatically. In order to do that, follow the guide below.

  1. Press “Windows” + “I” to open the settings.
  2. In the settings, click on the “Windows Update and Security” option.
    Update & Security.in Windows Settings
  3. From the left pane, click on the “Troubleshoot” button and then click on the “Internet Connections” option on the right side.
  4. Click on the “Run the Troubleshooter” button and wait for the troubleshooter to start.
    Running Internet Connections Troubleshooter
  5. Follow the on-screen instructions to promptly run the troubleshooter and identify any errors.
  6. Fix the errors using this troubleshooter and check to see if the issue persists after doing so.

Solution 8: Disable Avast WebShield

If you are using the Avast Antivirus on your computer as a protection against viruses and malware, there is a chance that the web shield feature of the antivirus might be preventing certain applications and websites from being able to load properly. Therefore, in this step, we will be disabling this feature of avast and then check if the issue is fixed by doing so. For that:

  1. Click on the “More” icon on the lower left side of the taskbar and click on the “Avast” icon to launch the Avast Antivirus.
  2. In the Avast Antivirus, click on the “Settings” icon and select the “Active Protection” option from the left side of the new window that opens up.
    Selecting “Active Protection”
  3. In this, make sure to toggle the “Web Shield” feature off and select “Stop Permanently”.
    Turn off Avast Web Shield
  4. After stopping this feature permanently, check to see if the issue still persists.
  5. If it does, it is recommended to stop Avast entirely and check again.
  6. If the issue isn’t fixed by disabling the Antivirus, you can turn it back on.

Solution 9: Set Date and Time

Sometimes, if the date and time settings aren’t configured correctly on the computer, this issue might be seen while browsing. In most cases, the date and time settings are crucial because they are used by the computer to check the validity of a site or a server’s security certificate and if the date and time aren’t set properly, the certificate cannot be verified. Therefore, in this step, we will be correcting the computer’s date and time. For that:

  1. Search and locate for the time icon in the lower right corner of your PC desktop.
  2. Right-Click on the Date and Time display tile and click on the “Adjust Date/Time” button.
  3. Toggle the “Automatic Date and Time” off and select the option “Change” under the “Set Date and Time Manually” heading.
  4. Reconfigure the date and time to match the current date and time in your region.
  5. Check to see if doing so has fixed the error message.

Solution 10: Reset IP Settings

It is possible that the IP settings on your computer might not be properly configured due to which this issue is being triggered while trying to access a particular website. Therefore, in this step, we will be resetting the IP configurations on our computer and then check if doing so fixes this issue. For that:

  1. Press “Windows’ + “R’ to launch the run prompt.
  2. Type in “cmd” and press “Shift” + “Ctrl”  + “Enter” to launch it with admin permissions.
  3. In the command prompt, type in the following commands one by one and press “Enter” to execute them.
    ipconfig/release
    ipconfig/all
    ipconfig/flush
    ipconfig/renew
    netsh int ip reset
    netsh winsock reset
  4. After executing these commands in the command prompt, check to see if the browsing goes back to normal.

Solution 11: Use Windows Default Driver

It is possible that the network adapter that you are trying to install on your computer isn’t properly configured to be able to provide a stable connection to the operating system. Therefore, in this step, we will remove the network adapter from our computer completely and then let Windows replace it with the driver that it deems best suited to the computer. For that:

  1. Press “Windows” + “R” buttons on your keyboard to launch the Run prompt.
  2. In the Run prompt, type in “Devmgmt.msc” and press “Enter” to launch the device manager.
    Type devmgmt.msc and Press Enter to Open Device Manager
  3. In the device manager, click on the “Network Adapters” dropdown to list the drivers that control the network connections on your computer.
  4. Right-click on your network driver and select the “Uninstall Device” option.
    Uninstalling the device
  5. Follow the on-screen prompt to remove this driver from your computer completely.
  6. After removing the driver, restart your computer and Windows will automatically replace the driver with its default drivers.
  7. After restarting, check to see if the issue is fixed.

Solution 12: Safe Mode

It is possible that a background application might be interfering with the computer’s network adapters due to which this issue is being triggered. Therefore, in this step, we will be disabling all background services and adapters and run the computer in safe mode to check if the network connection works properly. In order to do that:

  1. Press “Windows’ + “R” to launch the run prompt.
  2. Type in “MSCONFIG” and press “Enter” to launch the configurations window.
    msconfig
  3. Click on the “Services” tab and uncheck the “Hide all Microsoft Services” option.
    Clicking on the “Services” tab and Un-checking the “hide all Microsoft Services” option
  4. After unchecking this option, click on the “Disable All” button and then click on “Apply” to save your changes.
  5. After that, click on the “Startup” tab and then click on the “Open Task Manager” button to launch the task manager.
    Opening the Task Manager
  6. In the Task Manager, click on each application that has been enabled and then click on the “Disable” button.
  7. After disabling these applications, check to see if the issue persists.

Solution 13: Typing in Command

It is possible that the issue is being triggered on your computer because the MTU value hasn’t been set properly for the network adapter that you are using. Therefore, in this step, we will be reconfiguring this value by executing a command in the command prompt. In order to do that:

  1. Press “Windows’ + “R’ to launch the run prompt.
  2. Type in “cmd” and press “Shift” + “Ctrl”  + “Enter” to launch it with admin permissions.
    Type “cmd” into the Run dialog
  3. In the command prompt, type in the following command and press “Enter” to execute it but make sure to replace “Wireless Network Connection” with the name of your network adapter
    netsh interface ipv4 set subinterface “Wireless Network Connection” mtu=1472 store=persistent
  4. If don’t know the name of your network adapter, press “Windows’ + “R” to launch run and type in ‘ncpa.cpl”.
    Opening Networking Settings in Control Panel
  5. Right-click on your internet connection and select “Properties”.
  6. Here, the name will be listed below the “Connect Using:” heading.
  7. Check to see if the issue persists after executing this command.

Solution 14: Clear Site Cookies

It is possible that one or more cookies of the site that you are trying to access have been corrupted due to which this particular issue is being triggered on your computer. Therefore, in this step, we will be clearing out these cookies and then check to see if doing so fixes our issue. For that:

  1. Launch your browser and open a new tab.
  2. Type in the address of the site that you are trying to access and press “Enter”.
  3. You should be met with the error screen.
  4. Click on the “Lock” before the site’s address and then click on the “Site Settings” option.
    Open Site Settings of Facebook
  5. Click on the “Clear Data” option to remove these cookies from your browser.
  6. Check to see if the site works after doing so.

Solution 15: Reset Chrome Flags

It is possible that the issue is being triggered due to the incorrect configuration of Chrome’s Flags. If the Chrome Flag settings aren’t configured properly, they can end up sabotaging your connection to certain websites. Therefore, in this step, we will be resetting these configurations completely. In order to do that:

  1. Launch Chrome and open up a new tab.
  2. Type in the following address and press “Enter” to navigate to the flag settings.
    chrome://flags
  3. Select the “Reset All” button at the top side of the browser’s window.
    Chrome Flags
  4. Confirm any prompts that might pop up on your screen to completely reset Chrome Flags.
  5. Check to see if the issue persists after resetting Chrome Flags.

Kevin Arrows


Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

Expert Tip

Fix: This site can’t be reached ‘The connection was reset’

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