Windows

Fix: The Media Could Not be Loaded, Either Because the Server or Network Failed or Because the Format is Not Supported

We’ve all been there at some point in recent times – when you’re just surfing your way through the World Wide Web as usual, see a video you want to watch, play it and, after a feeble attempt from the respective online media player to play the video in question, BAM – you see an error message within the video player. The error message you see reads:

The media could not be loaded, either because the server or network failed or because the format is not supported
The media could not be loaded, either because the server or network failed or because the format is not supported

The media could not be loaded, either because the server or network failed or because the format is not supported

What does this error message tell us? Not a lot, to be honest, as it does not pinpoint an exact reason for keeping you from the video you wanted to watch. All it does make clear is that the player was unable to load the video you were trying to view, and that this could have been caused by a failure on the server’s end or the format the video is in not being supported on your end by the medium you used to access it – your internet browser. This little error message has been seen on basically every single internet browser that exists and is also not exclusive to one or two online media players – it affects all of them.

There’s a lot of ground to cover when it comes to determining exactly what this issue is caused by, which is why trying to resolve it is no walk in the park either. If you are seeing the “The media could not be loaded, either because the server or network failed or because the format is not supported” error message while trying to view a video on a webpage, the following are the most effective solutions you can use to get rid of the error message and successfully watch the affected video:

Solution 1: Disable AdBlock for the webpage the video is on

It has come to light that video players and video hosts all across the internet are using this error message as a tactic to get visitors to disable whatever advertisement blocking software or extension they are using and to allow advertisements to be visible to them in exchange for access to videos. In many cases, the display of this error message instead of the video in question is triggered when the video player detects that the visitor has some kind of advertisement blocking utility engaged. If AdBlock is the reason why you’re viewing this error message instead of the video you want to view, the problem can be resolved by simply disabling AdBlock for the webpage (or website) the video you want to watch is on.

The exact steps you need to go through in order to disable your AdBlock on a specific webpage or website vary depending on the kind of advertisement blocking utility and internet browser combination you use. For example, if you’re using AdBlock Plus on Google Chrome and want to disable the extension on a specific website, you need to:

  1. Navigate to the webpage that has the affected video on it.
  2. Click on the Options button (represented by three vertically aligned dots) in the top-right corner of the Google Chrome window.
    click on options in google chrome
    Click on Options
  3. Click on the little icon for AdBlock Plus.
    click on the little icon for adblock plus in options
    Click on the AdBlock Plus icon
  4. You will see that the Power button is blue, meaning that AdBlock Plus is enabled. Click on the Power button and the extension will be disabled for the website you are on.
    click on the blue power button to disable adblock plus
    Click on the Power button

For the changes to take effect, be sure to refresh the webpage you were on. Once you have refreshed the webpage, try playing the affected video and see if your browser successfully plays it.

click on refresh to automatically refresh the page
Click on Refresh to refresh the page via AdBlock Plus

Solution 2: Update your internet browser

Your internet browser might be having issues playing the video in question because of some kind of a problem with it (such as a lack of support for the format the video is in), a problem that was remedied by the browser’s developers in a later update. If you are seeing the “The media could not be loaded, either because the server or network failed or because the format is not supported” error message while trying to watch a video, try checking to see if there are any updates available for the internet browser you are trying to watch the video on, and then downloading and installing any updates that are available.

Exact instructions for manually checking for updates on your internet browser will vary depending on the internet browser you use. For example, if you’re using Google Chrome, here’s what you need to do in order to manually check for updates:

  1. Launch Google Chrome.
  2. Click on the Options button (represented by three vertically aligned dots) in the top-right corner of the Google Chrome window.
    click on options in google chrome
    Click on Options
  3. Hover your pointer over Help.
  4. In the resulting context menu, click on About Google Chrome.
    click on help and then on about google chrome
    Click on Help > About Google Chrome
  5. On the page that you will be taken to, Chrome will automatically begin manually checking for updates. If any updates are available, the browser will even do you the courtesy of downloading and installing them for you.
    chrome will begin looking for updates
    Chrome will check for updates

If you do end up installing any updates for your internet browser, be sure to check whether doing so gets the affected video to start playing without a hitch.

Solution 3: Use a different internet browser

If neither of the solutions listed and described above have worked for you, there’s a chance that the internet browser you are using to play the affected video, in and of itself, is the problem. This error message has been known to affect any and all internet browsers, but in most cases, it only affects one specific internet browser for one victim of this issue. That being the case, you might be able to resolve this problem by simply using a different internet browser to play the video you want to watch. For example, if you were seeing the “The media could not be loaded, either because the server or network failed or because the format is not supported” error message while playing a video on Internet Explorer, try playing the same video on Google Chrome or Mozilla Firefox and you should be able to watch it with no problems.

Solution 4: Wait out the storm

If every single attempt you have made to remedy this situation up to this point has bore no fruit, you might have to swallow a difficult pill – there is a good chance that the problem simply does not lie on your end, and is actually a server-side issue preventing your browser or the media player from playing the video for you. If that is true, there’s not much else you can do. Only wait for the folks behind the server the video is hosted on to get things in order on their end, at which point you should be able to successfully play the video you want to watch. Be sure to check whether the server or network the affected video is located on is back up every now and then so that you know as soon as you can watch the video.

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Fix: The Media Could Not be Loaded, Either Because the Server or Network Failed or Because the Format is Not Supported

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