Fix: PUBG Crashing

PlayerUnknown’s Battlegrounds (PUBG) is an online battle royale game where a hundred players are parachuted in an island where they have to scavenge weapons and equipment with the objective to eliminate others without getting eliminated themselves. The available safe area in the map decreases with time which in turn forces players to get cramped in a tighter space; this will force players to have to close combats.

Enough with the intro; let’s discuss how the renowned game crashes when players are mid-game. There have been numerous reports in the near past where the game crashed mid-game causing the player to lose as there is a time limit involved in reconnecting. Some users reported the game crashing after an update and some reported it crashing randomly. Nevertheless, we have listed all the potential workarounds to solve the problem. Start with the first one and work your way down.

Before you move on with the troubleshooting, make sure that you have the latest patches installed. Bluehole keeps releasing patches to improve PUBG and fix any bugs (if any). Make sure you install them before moving on.

Solution 1: Disable Overclocking

Much modern hardware nowadays allows the user to overclock their GPU/CPU for enhanced performance on their machine. Overclocking means performing short bursts of high computation before returning back to normal speed to be cooled again. Whenever the processing unit performs high computation, its temperature increases accordingly. Overclocking occurs again when the processing unit has been cooled enough.

If you have overclocking enabled, you should try disabling. Many users reported that overclocking caused their game to crash notably after installing the latest patch. Make sure that overclocking is disabled from your BIOS too before running the game again. Disabling overclocking of both CPU and GPU.

Solution 2: Running in One Core

There are many processors which provide multiple cores of computation for any running program. There is a known bug where because of multiple cores, the game crashes upon launch. First, you have to make sure that PUBG runs in Windowed mode so we can simultaneously use the task manager to limit the number of cores involved.

  1. First, make sure that PUBG is set to run in windowed mode. Press Windows + R, type “taskmgr” in the dialogue box and press Enter.
  2. Once the task manager has started, navigate to the Details tab and launch PUBG. Now there is a very small window present when the process becomes visible in details and when it is actually displayed on the screen. In between that window, you have to quickly right-click on the process, uncheck All Processors, check CPU 0, and press OK. This will force the game to boot with one processor only.

  1. If this technique is successful, PUBG should boot up without any problems and you will be able to play the game.

  1. Once you are in the lobby, alt-tab to the task manager and set the affinity to All Processors. Now, are you are good to go!

Tip: The process for which you will be setting affinity is ‘TSLgame.exe’.

Solution 3: Making sure ‘Security center’ and ‘Windows Management Instrumentation’ are running

After increased complaints and backlash from the players, PUBG officials finally responded on Twitter and communicated that there are several services which need to be running in order for the game to play without any problems. These services provide their utilities for the game to use and implement in the gameplay.

  1. Press Windows + R, type “services.msc” in the dialogue box and press Enter. Once in services, navigate to the service “security center”. Right-click it and select “Properties”.

  1. Make sure that the process is running and is set to Automatic Start. Now navigate to the service “Windows Management Instrumentation”. Right-click it and select “Properties”. Make sure that the startup type is “Automatic” and click Start if the service is stopped.

  1. Save changes and exit. Now try launching PUBG and see if this does the trick.

If you are unable to start services from the services tab, you can use an elevated command prompt to do the job.

  1. Press Windows + S, type “command prompt” in the dialogue box, right-click on the application and select “Run as administrator”.
  2. Once in the elevated command prompt, execute the following instructions one by one:
sc start DCOMLaunch

sc start RpcSs

sc config Winmgmt start= auto

sc start Winmgmt

sc config Wscsvc start= auto

sc start wscsvc
  1. After the following commands, launch PUBG and see if you can play without any crashes.

Solution 4: Disabling Antivirus software

The reason why this error might occur is because of interference from Antivirus software installed on your computer. There are several options which protect your computer by also monitoring different applications running and the kind of resources they are using.

In this solution, you have to explore yourself and see if there are any settings in your antivirus which might be providing these services. Furthermore, you should the game as an exception to prevent all of these problems from happening.

If you are unable to still fix the problem, you can disable the antivirus completely. BitDefender was reported numerous times for causing the error message under discussion. You can check our article on How to Disable your Antivirus. Restart your computer after disabling and see if you can access the sites without any problem.

Solution 5: Updating/rolling back Graphics drivers

Graphics card manufacturers roll our frequent updates to include more features and reduce bugs all the time. You should explore the internet, google your hardware and see if there are any available drivers for you to install. Either this or you can let Windows automatically update them for you. Nevertheless, a little research might make the troubleshooting easier for you.

Furthermore, if updating the drivers don’t work for you, you should consider rolling back the drivers to a previous build. It is not a surprise to know that newer drivers are sometimes not stable or conflict with the operating system.

  1. Install the utility Display Driver Uninstaller. You can continue without this step but this ensures that there are no remnants of the drivers.
  2. After installing Display Driver Uninstaller (DDU), launch your computer in safe mode. You can learn how to boot your computer into safe mode by reading our article on it.
  3. After booting your computer into safe mode, launch the application which was just installed.
  4. After launching the application, select the first option “Clean and restart”. The application will then automatically uninstall the installed drivers and restart your computer accordingly.

  1. Boot your computer into normal mode, press Windows + R, type “devmgmt.msc” in the dialogue box and press Enter. Most probably the default drivers will be installed. If not, right-click on any empty space and select “Scan for hardware changes”.
  2. Now there are two options. Either you can search online for the latest driver available for your hardware from the manufacturer’s website such as NVIDIA etc. (and install manually) or you can let Windows install the latest version itself (search for updates automatically).
  3. We will take a look at installing automatically. Right-click on your hardware and select “Update driver”. Select the first option “Search automatically for updated driver software”. Choose the second option if you are updating manually and select “Browse for driver” and navigate to the location where you downloaded.

  1. Restart your computer after installing the drivers, launch the game and check if this solves the problem.

Tip: You should also make sure that you Intel drives have the latest drivers installed.

Solution 6: Installing Latest Patch Available

PUBG releases frequent patches to either add new content or fix existing bugs/issues. PUBG took notice of the frequent crashing by users and subsequently released a series of fixes. These fixes are usually mandatory for the users to installed before they can play the game but some are optional as well.

If you are using PUBG offline or delaying an update, it is recommended that you initiate the update process immediately. Restart your computer after the update and check if the crashing issue is resolved. Make sure to let the update process completely after the game automatically downloads the update files.

Solution 7: Lowering Graphics Settings

Last but not least, if the graphics settings are set too high in the game for your hardware to handle, the game might occasionally crash whenever a graphics-intensive scene comes along. Here, what you can do is lower the graphics settings using the in-game options and see if this works for you.

  1. Launch PUBG on your computer as an administrator.
  2. Now, open the settings and click on the tab of Graphics.
    Lowering PUBG Graphics
  3. Once in the graphics tab, try to lower all the existing settings (like shadows, texture etc.).
  4. After you make changes, restart your computer completely. Now launch the game again and see if the issue is fixed.

In addition to these solutions, you can also try:

  • Disabling HPET (High Precision Event Timer). You have to disable from both; the command prompt and BIOS.
  • Disabling Windows Automatic Updates
  • Updating BIOS
  • In RADEON or NVIDIA, create a game profile for PUBG. After making a game profile, try running the game. If it doesn’t run, instead of deleting the profile, disable it and check again.
  • Setting correct resolution for the game (it should match with the resolution of your monitor).
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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Fix: PUBG Crashing

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