This error is quite specific as it occurs when users are either trying to reinstall their current operating system or when they are installing a new one using a DVD or USB installation storage device. The message indicates that the drivers on the installation media are either missing or corrupt but we will show that this is not always the case.
There are quite a few different solutions to this problem so make sure you try out all of them and we are certain that one of them will be successful. Good luck!
Solution 1: Switch to a USB 2.0 Port
If you have plugged the USB installation media from where you want to install the new operating system into a 3.0 USB on your computer, try disconnecting it and connecting to a 2.0 port. This is a weird fix but it has helped numerous users and this is definitely the easiest thing for you to check and take care off. Proceed with other solutions if this one doesn’t work out.
Solution 2: Set the Partition to Active
Setting the partition where you want to install Windows to as Active has also helped in countless cases where users were on the verge of giving up. This needs to be performed via Recovery tools which appear as an option before choosing to install Windows.
- Insert the installation media storage device you own and start your computer. The following steps are different from one operating system to another so follow them accordingly:
- WINDOWS XP, VISTA, 7: Windows Setup should open prompting you to enter the preferred language along with time and date. Enter them correctly and choose the Repair your computer option at the bottom of the screen. Keep the initial radio button as your choice when prompted with Use recovery tools or Restore your computer and click on the Next option. Choose Command Prompt when prompted with the Choose a recovery tool selection.
- WINDOWS 8, 8.1, 10: You will see a Choose your keyboard layout window so choose the one you want to use. The Choose an option screen will appear so click on Troubleshoot >> Advanced Options >> Command Prompt.
- Once Command Prompt opens successfully, type in the following commands and make sure you click the Enter key after you type in each one:
select partition X
- Note that the X stands for the name of the partition where you intend to install Windows to. After this, only one command remains:
- Now you can quit and restart your computer in order to apply the changes and to initiate the installing process with your new operating system.
Solution 3: Create a New Disc
If the reason for this error is simply the fact that the drivers weren’t burned successfully or if the disc or the USB device endured some damage in the meantime, there is no other choice than to try and burn another copy of the operating system. The important thing is that you keep your serial key as it can be used only once. Here are the complete instructions on creating a Windows 10 installation DVD or USB:
- Download the Media Creation Tool from Microsoft’s official website. Open the downloaded file called MediaCreationTool.exe in order to open the installation file and initiate the process. Tap Accept to agree on terms set by Microsoft.
- Select the Create installation media (USB flash drive, DVD, or ISO file) for another PC from the initial window.
- The language, architecture, and edition of the bootable drive will be chosen based on your computer’s settings, but you should uncheck the Use the recommended options for this PC in order to select the correct settings for the PC which is encountering the error (if you are creating this on a different PC).
- Click Next and click on the USB drive or DVD option when prompted to choose between USB or DVD, depending on which device you want to use to store this image on.
- Click Next and choose the drive from the list which will show the storage devices connected to your computer.
- Click Next and the Media Creation Tool will proceed to download the files necessary to install create the installation device.
- Try installing your Windows 10 operating system using this drive and check to see if the same error appears.
Solution 4: Enable the xHCI hand-off Option in BIOS
This option is quite debatable and there are quite a few representations of what exactly does it to. However, the most accepted answer is that, when Disabled, it lets BIOS manage USB devices and ports and, when Enabled, it lets the operating system manage this. There are plenty of people who claim that enabling this option fixed their problem immediately. This is also recommended for new operating systems such as Windows 10 or Windows 8.
- Turn off your computer by going to the Start Menu >> Power Button >> Shut down.
- Turn your PC on again and try to enter BIOS settings by pressing the BIOS key as the system is about to start. The BIOS key is typically displayed on the boot screen, saying “Press ___ to enter Setup.” There are other keys as well. Common BIOS keys are F1, F2, Del, Esc and F10. Note that you will have to be quick about this as the message disappears pretty fast.
- The setting which you need to turn off is usually located under the Advanced tab which may be called different depending on the manufacturer. The setting is called BIOS xHCI Hand-Off or BIOS EHCI Hand-OFF and it’s usually right there under USB Configuration in the Advanced tab.
- Once you locate the correct settings, set it to Enabled. Navigate to the Exit section and choose to Exit Saving Changes. This will proceed with the computer’s boot. Make sure you try to run the installation again.
- Don’t forget to change the settings back to their original state after you have finished with the process and installed Windows 10 successfully on your computer.
Solution 5: Change Everything to Legacy and Set the Boot Device to Your DVD or USB
Setting certain settings to support Legacy has proven to be successful in many cases and sometimes your computer tries to boot from your HDD first ignoring the inserted Windows installation media which results in poor readings of the device. That is why you will need to assess the set of steps below in order to solve the problem.
- Navigate to BIOS by following the steps 1 and 2 from the solution above.
- Use the right arrow key to select the Security menu, use the down arrow key to select Secure Boot Configuration, and press the Enter key.
- Before you can use this option, a warning appears. Press F10 to continue to the Secure Boot Configuration menu.
- Use the down arrow key to select Secure Boot and use the right arrow key to modify the setting to Disable.
- Use the down arrow key to select Legacy Support, and then use the right arrow key to modify the setting to Enable. Press F10 in order to accept the changes.
- Use the left arrow key to select the File menu, use the down arrow key to select Save Changes and Exit, then press Enter to select Yes.
- The Computer Setup Utility closes and the computer restarts. When the computer has restarted, use the power button to turn the computer off.
If you are not certain how to boot from installation media, you need to know just which option to select when the boot menu opens. It will ask you from which device you want to boot your computer. Follow the instructions below to boot from your storage device easily.
- Turn the computer on. As soon as the computer starts, a message appears indicating that the boot mode has changed.
- Type the four-digit code shown in the message, and then press Enter to confirm the change.
- Press the power button to turn off the computer, wait a few seconds, then turn on the computer and immediately press the Escape key repeatedly, about once every second, until the Startup menu opens. Press F9 to open the Boot Menu.
- Use the down arrow key to select your hard disk from the boot menu and make sure you choose it by clicking the Enter key. Restart your computer and check to see if the problem is solved.