This error often occurs when the Windows installation media does not have disk drivers, which is why you cannot see the connected disks while installing Windows. To fix this issue, you will have to download the disk drivers using another device and then transfer them to your Windows installation media to fix this error.
Besides, formatting and activating the primary partition and resetting the motherboard bios settings also worked for several affected users.
After analyzing the issue, the leading cause of this issue does not have the disk drivers. But apart from that, when the primary partition where the Windows will install is not activated, this error can also appear. The benefit of activating the primary partition is that system will use that disk first. So the Windows will be able to boot.
If you build a new computer and the error occurs, ensure the disks are connected properly with the SATA cable. Moreover, it is also possible that the connected disks are disabled from the motherboard bios settings, causing this error.
Another main problem that led many users to this issue is that they plugged the Windows installation USB into the USB 3.0 port. USB 3.0 sometimes does not work due to the interference of USB 2.0 drivers or incompatible drivers. Therefore, before applying the following methods, we recommend you try to plug the USB into the 2.0 port.
1. Download disk drivers via another device
When this error occurs, Windows does not detect the disk drivers, which is why you cannot see the disks connected to your computer. In this case, you will have to download the drivers using another device or the current device if the operating system is working fine on your computer. Then, you will browse the drivers and select the appropriate one according to your processor to fix this issue.
- To download the disk drivers, open the browser and search for the Intel rapid technology driver. If you have an AMD processor, search for AMD rapid technology driver.
- Then, hit Enter to see the results.
- Go to the official Manufacturer’s website, such as AMD or Intel, according to your processor.
- Then, download the driver according to your Windows version.
Note: Make sure to download drivers with a zip folder.
- Once done, connect your Windows installation USB.
- Then, go to the Windows installation USB directory, and make a folder with the name drivers.
- After that, go to the directory where you downloaded the Intel rapid technology driver.
- Right-click the Zip folder and click Extract to “F6flpy-x64-Non-VMD”.
Note: We recommend using WinRar or 7-zip for extracting the folder.
- Once done, go to the folder and copy the driver folder.
- Then, go to the Windows installation directory and paste the folder into the driver’s folder that you have created in the Windows installation media directory.
- Once done, boot your USB, and click Browse when you see the No Device Drivers Were Found error.
- Select the driver folder, which should be located in the Windows installation media folder.
- Once done, click OK and select the appropriate driver, then click Next
Note: If you don’t know which driver is compatible with you, select any driver and click Next. Repeat this process until you find the appropriate driver.
- Once done, it should detect the disks connected to your computer.
2. Activate the partition
This error can also appear when the disk where you plan to install Windows is not set as active. The system disk should be set as active, as the system will use the active disk first. Remember, you can make only one partition active at a time on a disk, so activate your system partition to eliminate this error message. Follow the steps to activate the system partition:
- Insert the installation media storage device, and wait for the Windows setup to load.
- Then, click Next and click Repair your computer to open the Windows preinstallation environment.
- Then, go to Troubleshoot.
- Then, select the command prompt to open it.
- Now type diskpart to use the diskpart utility.
- After that, type the following command to select the partition and make sure to replace the X with the partition on the disk you plan to install Windows.
list disk select disk X list partition select partition X active
- Once done, exit the command prompt and restart your computer to install the Windows.
3. Format your disk
If the error is not fixed, you can try to format your disk. This helps in re-formatting the disk, which often fixes the no device drivers were found error. Make sure the disk you will format does not contain any essential data. If the disk has important data, we recommend you transfer the data to another drive and proceed with the following steps to clean the disk.
- To format the disk, boot your installation media device, and wait for it to load the Windows setup.
- Then, click Next and click Repair your computer to navigate into the Windows preinstallation environment.
- Then, select Troubleshoot and select the Command Prompt to open.
- Now type diskpart to use the diskpart utility.
- Then, enter list disk and hit Enter to see the disks
- Select the disk on which you intend to install Windows by typing the following command
select disk X
Note: Replace X with the disk you plan to install Windows
- Then, type clean to remove all the data from the disk
- After that, enter the following command to create a primary partition where Windows will install
create partition primary
- Then, type the following command to format the disk to NTFS
format fs=ntfs quick
- Once done, type exit and try to install Windows.
4. Reset motherboard bios settings
You can also run into this issue if the disks are not detecting due to the incorrect bios settings. Even though the disks are always enabled from the bios settings, it is better to reset the bios settings to ensure that there is no problem from the motherboard bios. If this error occurs due to the incorrect motherboard bios settings, it will automatically fix when you reset the motherboard bios settings by following the steps.
- To reset the motherboard bios settings, turn off your computer completely.
- Then, turn the computer on when you see the manufacturer’s logo.
- Press the F10, F2, F12, F1, or DEL to enter the motherboard bios settings.
- Once you access the motherboard bios settings, press the F9 key to factory reset the bios settings to default.
- Once done, boot the Windows installation media device and try installing the Windows to check if the issue is fixed.
5. Create a Windows installation media
If you are still facing this issue, the error could be due to not having disk drivers in the Windows installation media or the disk not being properly connected. You can try creating a new Windows installation media from the official website, which contains all the necessary drivers that need to be installed in Windows installation media for the disk to be detected. Carefully follow the steps to create Windows installation media:
- Go to the official Microsoft website to download the Windows Media Creation tool.
- Once you have downloaded the tool, open the Windows Media Creation tool.
- Accept the terms and conditions.
- After that, select Create installation media (USB flash drive, DVD, or ISO file) for another PC.
- Then, click Next.
- Again select Next.
- Choose USB flash drive and select Next.
- Again select Next to start the downloading process.
- Wait till you see that Your USB flash drive is ready.
- Then, click Finish, boot your USB flash drive, and try installing Windows to see if this fixes the No Device Drivers were found error.
If that does not work with other previous methods, either the USB has a problem or your hard disk is having issues which is why you cannot see the drives connected to your computer while installing Windows. To fix this, you can take your computer to a repair shop for a complete diagnosis.