Logitech has emerged as one of the top vendors when it comes to cheap quality keyboards meant for gaming or professional use. The products range from wired to wireless devices, both of them being used extensively around the world.
Noticeably, there were several problems after the Windows update where they Logitech keyboard fails to register some keys or doesn’t respond at all. There are several workarounds with this issue but before you move on to implementing them, make sure you check out the tips below:
- Make sure that the wireless receiver is correctly plugged into your computer in the correct port.
- The batteries in your wireless keyboard should not be depreciated and should be in a working condition.
- The USB connection device should not be plugged into a USB root hub. It should be directly connected to the computer.
- There should not be interference of Radio Frequencies from other sources near your computer.
Solution 1: Troubleshooting if the Keyboard is not functioning
If all the above tips hold, you should check if the keyboard is working on another computer or laptop. If the keyboard works perfectly on another computer, it probably means that there is some software conflict on your device or the ports are not functioning properly.
If the keyboard doesn’t work on another computer, it probably means the problem lies with the device itself. Make sure you go through the tips listed above again. Also, try plugging the USB dongle receiver of the keyboard in and out and see if this makes any difference.
Solution 2: Removing Logitech Software
Logitech products often come with Logitech software which proves to be a bridge between the software and the hardware. It lets you bind keys, update the firmware, set macros, control lighting, or simply help in pairing the devices. It is possible that the software in your computer isn’t working as expected and in turn, causing conflicts with the hardware. We can try reinstalling the software and see if this does the trick.
- Press Windows + R, type “appwiz.cpl” in the dialogue box and press Enter.
- Here all the programs installed on your computer will be listed. Right-click on the Logitech software and select “uninstall”.
- Once uninstalled, restart your computer and remove the Keyboard or the receiver from your computer.
- After the computer is turned back on, plug the hardware back in and install the software. Now check if the problem at hand got solved.
Solution 3: Uninstalling/Disabling Third-Party Antivirus Software
All Antivirus software constantly monitor your computer’s activity which also includes external devices connected to the computer. With that being said, there are cases where the antivirus conflicts with Logitech software rendering it useless for pairing. You can check our article on How to Disable your Antivirus. We have listed the ways on how to disable the software by covering as many products as we can. Some specific Antivirus which was noted to cause the problem were Comcast Constant Guard. Nonetheless, you should disable your antivirus software no matter what it is.
After disabling your Antivirus, restart your computer and see if this made any difference. If it didn’t, feel free to enable the antivirus software back on.
Note: Disable your antivirus software at your own risk. Appuals will not be responsible for any damage caused to your computer.
Solution 4: Restarting HID Human Interface Service
HID Human Interface Service enables the generic input access to Human Interface Devices (HID). This activates and maintains predefined keys on your keyboard, mouse, remote controls etc. Anything with human input, this software is responsible to manage it. This software is specifically known to fix problems with hotkeys on Logitech keyboards such as Volume up and down, next track etc. We can try restarting it and see if this does the trick.
- Press Windows + R, type “services.msc” in the dialogue box and press Enter.
- Once in services, navigate through the list until you find “Human Interface Device Access”. Right-click it and select Properties. The service might also be listed as “Human Interface Device Service”.
- Make sure that the startup type is set as “Automatic” and the service is running. You can re-plug your device after restarting the service and see if this does the trick.
Solution 5: Disabling Filter Keys
Windows ease of access provides several functionalities to help the user in using the computer. One of these functionalities is called “Filter Keys”. If you are getting a slow response from your keyboard or you have to deliberately press each key for a long period of time, this solution will fix the problem for you.
- Press Windows + R, type “ease of access” in the dialogue box and open the application.
- Once in ease of access, look for the option “Make the keyboard easier to use”.
- Uncheck the option “Turn on Filter Keys”. Press Apply to save changes and exit.
- Now check if the problem at hand got solved.
Solution 6: Refreshing Keyboard Drivers
We can now try reinstalling the default drivers for your keyboard by uninstalling them from the device manager and restarting your computer. When you restart your computer, the computer automatically detects the hardware connected and since there are no drivers installed for the device, it installs the default drivers. This might solve the problem if you have faulty drivers installed.
- Click on the Windows + R, type “devmgmt.msc” in the dialogue box and press Enter.
- Expand the category of Keyboard. Now right-click on the device and select “Uninstall device”.
- Now Windows will ask you to confirm your actions before it proceeds with the uninstallation. Select “Uninstall” to proceed.
- Now restart your computer and plug in your device (mouse/keyboard). Now Windows will automatically detect the hardware connected and attempt at installing the required drivers.
- If it still doesn’t work, head back to the device manager and most probably you will see the device present with a tiny exclamation mark in front of it. It means that the driver for this device isn’t installed properly.
- Right-click it and select “Update driver”. Now select “Search for drivers automatically”. Make sure that you have an active internet connection. Hopefully, the drivers will be installed and the device starts functioning again properly.
- If it still doesn’t install the required drivers, head over to Logitech’s official website and download the drivers for your specific device. Repeat the update process like we did earlier and this time, select “Search for drivers manually” and navigate to the file path of the driver you downloaded.