Fix: Audio Services Not Responding Windows 10

The error “Audio services not responding” is an error message generated through Windows sound troubleshooter which is usually run when you are experiencing problems with your sound devices. This error usually means that your sound device is in an unresponsive where it isn’t responding to your computer’s commands or messages.

This is a very common error and usually occurs when you upgrade your version of windows using Windows Update. There are a few workarounds which include making sure that all the audio services are running as expected and the drivers are updated to the latest build. If all the solutions don’t work, we have to resort to a system restore.

Solution 1: Restarting Audio Services

Before we resort to more complex and extensive solutions, we will try restarting the audio service. Alongside your sound hardware and drivers, there is an audio service present which is responsible for managing the audio on your computer. A simple restart might reboot its configurations and solve the issue at hand.

  1. Press Windows + R, type “services.msc”, and press Enter.
  2. Once in services, navigate through all the entries until you find “Windows Audio”. Right-click on it and select “Restart”.

  1. Now right-click the entry again and select “Properties”. Set the startup type as “Automatic”. Press Apply to save changes and exit.

  1. Go back to services and look for “Windows Audio Endpoint Builder”. Right-click it and select “Restart”. If it isn’t started yet, click on “Start”.
  2. After starting the process, open its properties and select the startup type as “Automatic”. Press Apply to save changes and exit.

  1. Restart your computer and check if the problem still persists.

Solution 2: Checking Audio Components

Before moving on to more technical workarounds, we will make sure that all the audio components are running. If any of them isn’t, it may be the cause why you are getting the error message. Also temporarily disable your antivirus as they sometimes block some services due to which you face difficulties. These are services and exclusion of any of them can cause discrepancies.

  1. Press Windows + R, type “services.msc” and press Enter.
  2. Now make sure that the following services are in the running state. If they are not, right-click on them and click “Start”.

RPC Endpoint Mapper

Remote Procedure Call (RPC)

DCOM Server Process Launcher

  1. Also, make sure that all these services are set to start as “Automatic”.
  2. After starting the processes (if they were off), check if the problem at hand got solved. If it didn’t, consider restarting your PC and check again.

Solution 3: Executing some Command Prompt Instructions

If both the above solutions don’t make any difference or the checks were already correct on your machine, we can try executing some elevated command prompt instructions on your command prompt. Do note that you will need an administrator account to carry out this operation.

  1. Press Windows + S, type “command prompt”, right-click on the application and select “Run as administrator”.
  2. Once in elevated command prompt, type the following command and press Enter.

net localgroup Administrators /add networkservice

  1. Now type the following command and press Enter.

net localgroup Administrators /add localservice

  1. After both the instructions are executed, type “exit” and press Enter.
  2. Now restart your computer and check if the problem at hand got solved.

Solution 4: Installing Default Sound Drivers

As your operating system keeps upgrading over time, the sound drivers are also included in most of the package and they also get updated periodically. Your computer has basic default driver already saved so whenever you uninstall your current drivers, your computer recognizes the hardware connected and installs the driver accordingly. We can try installing the default drivers on your system.

  1. Press Windows + S to launch the search menu of your start bar. Type “system” in the dialogue box and select the first item which returns in the result.

  1. Once in the system, click on “Advanced system settings” present at the left side of the screen.

  1. Navigate to the Hardware tab and click on “Device installation Settings”.

  1. Select the option of “No (your device might not work as expected)”. Press Save changes and exit. This will disable the Windows update from updating your audio drivers automatically.

Note: If this solution doesn’t work, make sure to change the option back to “Yes”.

  1. Now press Windows + X to launch the quick start menu and select “Device Manager” from the list of options available.
  2. Once in the Device manager, expand “Sound, video and game controllers” category. Right-click on your sound device and select “Uninstall device”.
  3. Check the uninstall driver checkbox to uninstall the driver as well and proceed with the uninstallation.

  1. Once the device is uninstalled, right click on any empty space on the Device manager and select “Scan for hardware changes”. Your computer will now detect the audio hardware on your computer and automatically install the default drivers present on your computer.

  1. Now check if this brings any difference. Also, reboot your machine after the installation of default drivers.

Solution 5: Installing Realtek or High Definition Audio Device

Many users reported that installing High Definition Audio Device driver instead of IDT High Definition Audio CODEC etc. solved the problem for them. We can try this last solution before we resort to a system restore or doing a clean installation.

  1. Now press Windows + X to launch the quick start menu and select “Device Manager” from the list of options available.
  2. Once in the Device manager, expand “Sound, video and game controllers” category.
  3. Right-click on your sound device and select “Update Driver”. Now an option will come forth whether to install the drivers automatically or manually. Select “Browse my computer for driver software”.

  1. Now select “Let me pick from a list of available drivers on my computer”.

  1. Uncheck the option “show compatible hardware” to ensure that all the results are listed in your drivers list. Navigate through all the drivers until you find “High Definition Audio Device”. Select it and press Next.

  1. Follow the on-screen instructions to complete the installation. Restart your computer and check if the problem is solved.

Note: If this doesn’t work, try downloading the drivers from your manufacturer’s website and install them using the method listed above. In most cases, this also solved the problem.

Solution 6: Restoring from last Restore Point/ Doing a Clean Install

If all the above methods don’t work, we are left with no choice but to restore Windows to the last restore point. If you don’t have a restore point, you can install a clean version of Windows. You can use the utility “Belarc” to get all your licenses saved, backup your data using external storage and then perform a clean install.

Here is the method on how to restore Windows from the last restore point.

  1. Press Windows + S to launch the start menu’s search bar. Type “restore” in the dialogue box and select the first program which comes in the result.

  1. One in the restore settings, press System Restore present at the beginning of the window under the tab of System Protection.

  1. Now a wizard will open navigating you through all the steps to restore your system. Press Next and proceed with all the further instructions.

  1. Now select the restore point from the list of options available. If you have more than one system restore points, they will be listed here.

  1. Now windows will confirm your actions for the last time before it starts the system restore process. Save all your work and backup important files just in case and proceed with the process.

  1. Once you have restored successfully, log into the system and check if the error at hand got fixed.

If you don’t have any restore points, you can do a clean install of Windows using bootable media. You check our article on how to create a bootable media. There are two ways: by using media creation tool by Microsoft and by using Rufus.

ABOUT THE AUTHOR

Kevin Arrows


Kevin Arrows is a highly experienced and knowledgeable technology specialist with over a decade of industry experience. He holds a Microsoft Certified Technology Specialist (MCTS) certification and has a deep passion for staying up-to-date on the latest tech developments. Kevin has written extensively on a wide range of tech-related topics, showcasing his expertise and knowledge in areas such as software development, cybersecurity, and cloud computing. His contributions to the tech field have been widely recognized and respected by his peers, and he is highly regarded for his ability to explain complex technical concepts in a clear and concise manner.

Comments

86
    AM
    Alejandro G. Menéndez Jul 11, 2018

    My MIC did not work. In any app. Tried everything, none worked.
    BUT went to PRIVACY Settings in Windows 10 and checked “allow apps to access the mic.”
    SOLVED

    Reply
    TP
    Tom Pauwaert Nov 2, 2018

    Step 3 solved the issue I was having. I tried everything other sites were saying. Updating drivers, reinstalling, checking the audio devices. Nothing was working. You sir, or mam, have made my day! Thank you! <3

    JS
    Justin Sharma Dec 3, 2018

    Solution #4 helped me for me, I had a feeling that one would. I knew it was a driver related issue. Thanks so much for posting this!

    CC
    Cassandra Charlisidore Dec 6, 2018

    solution 3 worked for me!!!! Thank you soooooo much

    BP
    Bill Pothen Feb 3, 2019

    Thank you for taking the time to do all this work. My problem was the network service. When added in the sound was working.

    CH
    ChoiChanhong Mar 14, 2019

    Thanks a lot!!! solution 3 worked for me!!! wow…!!

    CH
    ChoiChanhong Mar 14, 2019

    Thank you !!!! solution 3 i worked for me !!

    NI
    Nia Mar 15, 2019

    Thank you so much! I only did the first one and it worked!!

    ST
    Stefan Jul 2, 2019

    THANK YOU VERY MUCH!!!!!!!!!!!

    AB
    Abdul Rozak Baisa Jul 6, 2019

    solution 3 worked for me!!!! its fix bluetooth speaker no sound and fix login pin disapear from setting.
    Thank you soooooo much

    SM
    Shubham Moghe Jul 21, 2019

    Thank you so much for providing us with such a helpful and informative post.Solution 3 helped me overcome my problem.

    JS
    Justin Stack Jul 26, 2019

    Some combination of solution 5 + 6 then a restart finally did it. Thank you!

    JA
    Jaeskull Aug 10, 2019

    Solution 1 definitely worked for me! THANKS SO MUCH!!!

    AN
    Anastasia Sep 15, 2019

    Thank you so much. Solution 3 has helped me. I was about to take my lap to repair services :(((

    AV
    avia Sep 16, 2019

    solutin 3 worked for me.. alhamdulillah.. suuuppeerrr thankss 😀
    thankyou so much

    BL
    Bubble Widgets + Wear Launcher Sep 19, 2019

    Solution 3 worked for me. I have tried EVERYTHING before.

    RB
    Rosy Baldwin Sep 19, 2019

    ACK!! I think my brain has gone south from all the audio fiddling this past week. 🙁 Please SUBSTITUTE “Local Service” for “Local Account” in the article about a fix that I posted a short while ago. I apologize for any confusion! In other words:”That’s where I saw that “Local Service” could not be activated unless one used the second option: “This account” with an accompanying password. I took note that I could not use that option unless I made sure that “Local Account” was typed in that top window, before the password”THAT SHOULD BE “LOCAL SERVICE” and NOT “LOCAL ACCOUNT” in the entry window. 🙁 Same in the other instances”On analysis, it appears that the Windows 10 update or some other computer quirk erased the “Local Account” line in my second option and I did not have the normal Administrator privileges necessary to change parameters in the Audio part of Services.””LOCAL SERVICE” and NOT “LOCAL ACCOUNT” And yet again…”In other words, for Windows Audio Services, you MUST use the second option with the passwords, making sure that you have “Local Account” on the first line when it asks you to input a name.””LOCAL SERVICE” and NOT “LOCAL ACCOUNT” One more time (so embarrassed!) 🙁 “As a footnote, if your second option shows dots for passwords already, see if you can let them be and merely input the “Local Account” title mentioned above, because like you, I hate messing with passwords or trying to guess them.”LOCAL SERVICE” and NOT “LOCAL ACCOUNT”

    Reply
      JS
      john stout Dec 15, 2019

      Thanks , this fixed it!

      AS
      ASL Jul 17, 2021

      Thank you so much! I’ve been battling with my computer sound for a whole week now, and it fixed it!

      MA
      Mridul Agrawal Jul 19, 2021

      I need to ask as i am still facing the problem, i didnt understand any of these, are you talking bout a different articles, if not, tell me which opart of this article are you talking about.

    PI
    piratesnack Oct 5, 2019

    Solution 5 was the one that worked for me

    M
    Manolo Sinajon Rosendo Jr. Oct 18, 2019

    Thanks for helping. Solution 3 helped me with my problem on audio. Thanks a lot.

    CE
    Cesare Oct 22, 2019

    Thank you thank you thank you, solution 1 was working for me, after spending hours on other web site, unistalling drivers, and changing various settings! you are now on my bookmarks website list for ever!!!

    AS
    Arpit Sirohi Oct 29, 2019

    Solution 4 worked for me. Thanks

    JH
    jhp Nov 10, 2019

    Thank you. Solution 1 worked for me.

    GS
    Guilherme Simon Dec 11, 2019

    Thank you , solution 4 worked for me. 😉

    RC
    ruchir chhabra Mar 25, 2020

    solution 3 worked. Thanks Kevin for the instructions.

    II
    i uwu i Mar 26, 2020

    Solution 6 FIXED MY PROBLEM. THANK YOU SO FUCKIN MUCH, I SRSLY CANT LIVE WITHOUT MUSIC.

    RS
    Reubener G. Spaut Apr 3, 2020

    Didnt think this would work tbh it took me all the solutions but finally i managed to get my audio fixed at solution 5. THANKS

    TB
    tbbbnbab May 11, 2020

    With each failed attempt, I was getting more discouraged, but your Solution #5 pulled me back from the ledge. Thanks for such a clear and effective process for getting me back on track with sound!

    SM
    smuel May 17, 2020

    nothing worked

    KP
    Kacper Podżorski May 20, 2020

    4 solution worked for me

    MM
    Marlee McCabe May 21, 2020

    Well… I have been trying to fix my audio for months, and have tried some of these methods before. I just did every step of every solution to the T and i still have no audio…. guess it’s the dreaded time to send it in to get fixed.

      SW
      Shane Warren Author May 22, 2020

      Before you send it in, try a clean install of Windows because that is bound to get rid of any software issues if any and if it still persists after a clean install of Windows, it is likely an issue with the sound card. For that, you can buy any cheap USB sound card off the internet and plug it into your computer and use it to get the audio working again.

    SW
    Shane Warren Author May 22, 2020

    try a clean install of Windows because that is bound to get rid of any software issues if any and if it still persists after a clean install of Windows, it is likely an issue with the sound card. For that, you can buy any cheap USB sound card off the internet and plug it into your computer and use it to get the audio working again.

    HA
    hilfina amaris May 27, 2020

    thank you so much for this trouble shoot.

    MA
    Mai May 27, 2020

    You saved my life bro! Thank you!!

    NE
    Neeschal May 31, 2020

    Solution 5 worked for me. Thank you so much for your help.

    JP
    Jim Pellerin Jun 1, 2020

    Solution 4 worked for me

    NH
    Nabeel Hassan Jun 1, 2020

    Thanks a lot!!

    PH
    Phil Jun 5, 2020

    Excellent! I’ve tried several things from other websites to no avail. But Solution 3 worked for me. Thank you very much.

    MG
    Michelle Gortmans Jun 6, 2020

    Solution 5 worked for me, thank you so much!

    DF
    Desirous Five Jun 30, 2020

    Hi solution 5 works for me and it did bring back my audio but now if I use my Headphone it does not register the sound on the Headphone itself and the Realtek Audio Console is not working… any idea how to fix it?

      SW
      Shane Warren Author Jul 3, 2020

      Uninstall Realtek drivers and restart your computer. Check if this fixes the issue.

        DF
        Desirous Five Jul 6, 2020

        i manage to fix ^^, thanks alot

    JW
    Jarrah Williams Jul 5, 2020

    nothing worked, ive been all over the internet trying all the things i could, but nothing works. my computer all the time says that the audio services are not responding and that it cant fix it, ive even disabled and uninstalled all the files of my vpn but that still did nothing, ive even tried leaving it shut down for a while or something but nothing works i need help!!!

      SW
      Shane Warren Author Jul 5, 2020

      Seems like the only thing you can go for at this point is a clean install of Windows.

    MA
    Maximilian Jul 13, 2020

    Solution 5 helped me. Thank you!

    DE
    Debbie Naomi Edriani Jul 14, 2020

    Best Solution, also worked like magic: Solution No. 3 THEN Solution No. 1!!! But if you can’t perform right click cmd (command prompt), simply go to your local disk C, open windows folder, open system32, find cmd and right click, select open as administrator. Therefore, you could perform solution No. 3 then No. 1. Make sure Windows Audio is Local Service, not Local System. If it’s Local System, change this by double clicking or right clicking and choose Properties, on Log On tab, check Local Service (not Local System). Name the blank with Local Service, password is your password when you enter your computer, even it’s wrong, just process it and the computer will change it to correct one. Hit apply and ok. Then, start the Windows Audio. Restart your computer and try to play any video. You are welcome!

    Reply
      SU
      Surykaty May 27, 2021

      Whoa thanks! worked!

      BC
      Bruno Cantelli Nov 23, 2021

      Hi, I really thought that would work. But, It didn’t. I’m trying to help a friend that is facing this problem, so, in order to debug this problem, I’ve cloned his HD and with this new HD, I’ve created a virtualdisk, So, I’m running this environment using Oracle VirtualBox with it’s cloned image. When In sound properties, I try to test the sound, It says: Failed to execute sound test.Before all this environment was created, I thought it could be something related to it’s audio board, maybe, it burned, So, I tried an USB audio dongle, Windows was able to recognize it and properly install it, but, same famous message was displayed when trying to test the sound “Failed to execute sound test”.In this virtual environment, devices are different from the original ones, and same message is displayed. I have already tried Windows Audio service from local system to local account. Any other idea?

    CO
    Courteney Jul 20, 2020

    i had lost all hope for the audio recovery of my laptop… thank you so much…solution 3 worked for me

    CO
    Courteney Jul 20, 2020

    i had lost all hope for the audio recovery of my laptop…thank you so much…solution 3 turned out to work out the wonders…thank you so much

    MA
    Muhammad Ali Jul 22, 2020

    Restoro work for me

    HP
    Hanu Pillai Aug 20, 2020

    Thanks a lot ! It worked.

    PV
    Prashanth G V Aug 30, 2020

    Excellent! The first solution worked for Me. Thank You So Much.

    AD
    Adam Sep 1, 2020

    Oh wow thank you so much suddenly the speaker just not working, after doing Solution 5 finally back to normal.

    KA
    Kevin Angeles Sep 4, 2020

    Solution 5 worked for me on the 2020 Razer Blade running windows 10. There is hope

    CD
    Caitlin Durken Sep 27, 2020

    Number 5 worked so well, thank you so much got all of this help. I FINALLY can play video games with my friends again. ideapadGAMING is my device

    MA
    MAth67 Sep 28, 2020

    thanks, solution 5 worked for me !

    Cᵃ
    CleavenAlive✓ᵛᵉʳᶦᶠᶦᵉᵈ ᵃᶜᶜᵒᵘᶰᵗ Oct 30, 2020

    solution #4 step 7 worked, i just uninstalled it refreshed and it worked

    BE
    Benjamin Nov 16, 2020

    Thank goodness for this guide! I have tried countless other guides and this one finally had the fix for me, the advice on unchecking “Show compatible hardware” and installing the realtek HD audio manually saved me. Thanks very much for your professional guide!

    KO
    kool42q Dec 3, 2020

    Solution 3 worked for me thanks for the detailed article

    LA
    Lanang Dec 9, 2020

    hey, solution 3 work for me as well. hope the people reading the comments see this. and thanks for fixing the audion, you are awesome

    NA
    Nate Dec 19, 2020

    Did everything but #6. No dice; nothing worked.

      MZ
      Muhammad Zubyan Author Dec 19, 2020

      Seems like the only thing you can go for at this point is a clean install of Windows.

    UN
    unknown nerd Jan 27, 2021

    Solution 4 worked for me!
    thanks a lot <3

    JC
    Joshua Cid Feb 18, 2021

    Solution 1 worked for me! Thank you so much.

    DA
    Dave Apr 1, 2021

    Solution 5 worked for me.. It was my last hope.. thanks a lot for your help.. very well written article with excellent demonstration.. Cheers.. Can’t Thank enough..

    LI
    lisbeth Apr 4, 2021

    Thank you so much!!!! Your a life saver! Solution 5 worked for me. I have tried so many “solutions” I saw throughout my search and they were all the same techniques, so when I found your page I had some hope. Once again THANKS!

    RV
    Rodrigo Vl Apr 11, 2021

    Hello, none of these solutions worked for me. I have a problem when I plug a headset in the USB ports. Sometimes my PC run out of sound after this. I tried many solutions, but they don’t work. I have Aorus Xtreme x399 with threadripper 1950x.

      MZ
      Muhammad Zubyan Author Apr 11, 2021

      Can you explain a little bit more, please? What do you mean by your PC running out of sound?

        RV
        Rodrigo Vl Apr 12, 2021

        Once I plug the headset in USB port. I use it without any problem. But later, after I rebooting the pc, the sound stop working. It doesn’t happen all the times. That’s why I don’t understand if this is drivers problems of my motherboard or a windows problem. Thank you in advance. I hope to be clearer.

          MZ
          Muhammad Zubyan Author Apr 13, 2021

          Unfortunately, it seems like you are having issues with Windows audio driver/service. I suggest you to try installing Realtek Audio drivers and check if that fixes this issue for you. You can download them from this link:-
          https://www.realtek.com/en/component/zoo/category/pc-audio-codecs-high-definition-audio-codecs-software

          RV
          Rodrigo Vl Apr 13, 2021

          Yes, I already tried installing several times this. But I didn’t have success. In the future windows versions I hope that at least windows will fix this accidentally. Thank you very much!!! Best Regards!

          SH
          shreyashpatel57 May 8, 2021

          Try unistalling other audio drivers like realtaek and use the default one

    XA
    Xabi Apr 14, 2021

    Sooo thankful!!!
    Solution 3 solved my issues:
    For spanish people:
    use this instead:
    net localgroup Administradores /add localserver

    Reply
    DO
    Dopz May 23, 2021

    hello please help me i just install pcie extender into my motherboard and once i turn on my pc everything just gone to mess especially my connection and sound, i somehow manage to fix my wifi connection and now whats left is sound problem,when i run the troubleshoot it says audio services is not responding, i tried everything, like installing newest driver, services stuff, disabling and enabling my audio, uninstall and restart, changing tu high audio, still… nothing works when i tried to do the command prompt sollution it says system error 1378, idk what thats mean,im buying new motherboard since i thought its my motherboard who gone messed but i just hope i can fix this problem in the meantime and not occuring this problem again when my new motherboard came, please help me.. im not sure if its my motherboard problem or system problem

      MZ
      Muhammad Zubyan Author May 24, 2021

      Hey Dopz,

      Try changing a setting in your power plan and check if that fixes the issue for you. Follow these steps:-

      1. Right-click on the start menu icon and click “Power Options”.
      2. In front of the power plan that’s selected click “Change plan settings”.
      3. Now click “Change advanced power settings”.
      4. Find the “PCI Express” option and expand it then expand “Link state power management”.
      5. In the settings make sure that it’s set to off. After setting it to off restart your computer and check to see if the issue still persists.

    DE
    desynch Jun 11, 2021

    Holy moly! I can’t believe method 3 worked for me, I have been pulling my hair like 10 hours. After a windows update (KB5003637 for 20h2 or 21h1 or nvidia geforce at the same time), I got a BSOD on startup. First I thought it was only about Nvidia driver issue and I got the video card working by rolling back to an older driver version (416.94). Then I noticed I have no more audio, no sound devices were listed even though the drivers were in place. So I thought, either my onboard sound card is burned or infamous old Realtek drivers are breaking again with Windows updates still in 2021. Even after finding and installing latest possible Realtek drivers, nothing changed the volume icon still showed red sign.
    I ran only one command from method 3 and the problem was fixed after restart:

    net localgroup Administrators /add localservice

    Before restarting, I also did method 5 (install microsoft driver) but then installed the latest realtek driver again

    Reply
    SE
    Samah Elsayed Aug 25, 2021

    Solution 4 worked for me. Thank you tooooooooooooooo much.

    LJ
    Luka Jamagidze Aug 28, 2021

    ———Thanks a lot. solution 6 works after everything ive done——–Basically i had infinite bsod loop . it was worst case of bsod loop which i managed to fix but i dont even know how . just typing random cmd commands i guess.
    after that when i got on desktop i couldnt hear anything and some files were corrupted and neither drivers or anything could fix it . i was working consistant 17 hours of fixing and i finally fixed it with solution 6. Thank you once again

    MA
    mage Nov 15, 2021

    The 5th solution worked for me. Thanks!

    RO
    Robin O'Neill Jan 2, 2022

    So many thanks. Worked through your list and Solution 5 – High Definition worked just fine. Dell Inspiron 7737 / Realtek audio.

    JT
    Jio T Nov 24, 2022

    I’m writing this comment to show my gratitude to you. Thank you so much friend. Solution 5 worked for me.

    P
    PaulS. Jun 5, 2023

    after checking solution 1 & 2, Solution 3: Executing some Command Prompt Instructions worked just fine.
    Thanks so much for your help!