Acer laptops all user a touchpad mouse, and when it stops being responsive, it is usually a result of driver issues. If your touchpad is no longer responding, and you are having trouble with the left and right-click buttons, then updating your drivers could solve the issue.
If, however, there is a hardware problem, you will have to seek professional assistance from qualified technicians. A common cause of touchpad failure is water damage. Whether you’ve spilled a drink or had your laptop in a damp room, water can affect the connections and sensors on your touchpad and render it useless. Before writing off your computer, try switching it off and leaving it to dry for one or two days.
To solve the problem with the software, try the following. You will need a USB or Bluetooth mouse in order to make these changes as your touchpad will not be working, or responding reliably.
Method 1: Enable with Your Keyboard
On many computer systems, you can turn your touchpad on and off with your keyboard.
- On most Acer laptops, you can press and hold the Fn key on your keyboard and then press either the F6 or F7 key.
- If you can’t find the F6 or F7 key, it should show a small illustration of a hand touching a touchpad.
- Try using your touchpad after using this key combination. If it doesn’t work, move onto the next method.
Method 2: Replace the Battery
On some Acer systems that come with the Gemstone Blue Audio Controls, it is possible to reset it by removing and replacing the battery. Here’s how to do it.
- Make sure that your laptop is switched on and has completely loaded the operating system.
- Remove your laptop’s charger.
- Remove the battery out of your laptop.
- Replace the battery again, power the laptop on and see if the touchpad has begun working again.
Method 3: Updating Through the Acer Website
- First of all, visit the official Acer website, which features all the necessary, and official, drivers and manuals for your device. Go to the following link: https://www.acer.com/ac/en/GB/content/drivers
- On the driver and manuals page, you will be asked to enter your serial number, SNID or model number. This will then take you to a page with appropriate drivers. If you do not know your serial number, you can also choose the category, series, and model of your device. If you still don’t know this information, you can use the auto-detect feature. At the bottom of the screen, you will see green text that reads ‘auto-detect my device information’. Click that link and follow the on-screen instructions, and your model number will be detected.
- On the next page, after you have entered the necessary information, you will be presented with Drivers, Documents, BIOS/Firmware downloads and more. By pressing the ‘Driver’ drop-down menu, you will be presented with drivers, including a touchpad driver for Windows 7 and up.
Method 4: Updating Through Device Manager
Device Manager is a default app in Windows that allows you to control hardware that is within your computer or connected to. You can use Device Manager to manage drivers and update faulty drivers.
- Enter ‘Device Manager’ into the search function of the Windows taskbar. On Windows 10, the search bar can be found by pressing the Cortana button. On Windows 7, 8 and 8.1, you can find the search bar by pressing the Start button.
- In your Device Manager, you will see a long list of devices that are hooked up to your device. Under ‘Mice and Other Pointing Devices’, you should notice your Acer touchpad.
- Right-click the Acer touchpad and click ‘Update Driver Software’. This will take you to a window that automatically searches for the latest driver software. If there is one available, it will prompt you to download it.
Downloading the latest driver software will get rid of any potential problems that are causing the mouse issue.
Method 5: Changing Touchpad Settings from Bios
In some cases, the error might be triggered if the Acer Touchpad is set to use advanced configuration to run its drivers. Therefore, in this case, we will be disabling the Touchpad Advanced configuration and setting it to basic. In order to do that:
- Restart your computer and before it boots up, press the “F1” or “Del” key to get into bios.
- Using the “Right” Arrow key, navigate to the “Main” tab.
- Use the down arrow key to highlight the “Touchpad” option and press “Enter”.
- Select the “Basic” option and save your changes.
- Boot into Windows and check to see if the issue persists.
Method 6: Enabling Touchpad
In some cases, the touchpad might have been disabled either partially or entirely from the control panel. Therefore, in this step, we will be enabling it again and check if it works. In order to do that:
- Press “Windows” + “R” to open the run prompt.
- Type in “Control” and press “Enter”.
- Click on the “Hardware and Sound” option and select “Mouse and Touchpad”.
- Select the “Additional mouse settings” option and click on your device.
- Make sure that the device has been enabled.
Method 7: Changing Primary Button
In some cases, the issue has reportedly been fixed by changing the mouse button from the control panel temporarily and then changing it back to the left click. This triggers a change of mouse configuration and might help in getting rid of any glitches. In order to do so:
- Press “Windows” + “R” to open the run prompt.
- Type in “Control” and press “Enter” to open it.
- Inside the Control panel, Click on “Hardware and Sound” and then select “Mouse” from the list.
- Check the “Switch Primary and Secondary Buttons” option.
- Click on “Apply” to save your changes.
- After a while, repeat the process above and uncheck the button.
- Check to see if the issue persists.
Method 8: Cleaning Dirt
In some cases, certain dirt and foreign particles can accumulate underneath the touchpad. Therefore, if your touchpad button is separate from the touchpad (On some laptops the touchpad is uniform), insert a small pin under the left-click and lift it up slightly. Take a can of compressed air and blow it underneath the click to wipe all foreign particles. Check to see if the issue is still there.