How to Fix the Issue of FaceTime Photos Not Saving on Your iPhone

The FaceTime Photos not saving issue has recently been triggered by an iOS update in older iPhones. This occurs when there is an iOS version mismatch between the two users, resulting in both users losing any live photos they may have taken.


To resolve this, you need to install the latest system updates and patches on your iPhone. Additionally, there are various other steps you can take to isolate and resolve the issue, which we will outline in this article.

The first step you should take when you encounter this issue is to restart your iPhone. This simple action can resolve glitches that prevent FaceTime photos from being saved.

  1. Press and hold down either the Volume button and the Side button simultaneously.
    Restarting iPhone
    Restarting iPhone
  2. Continue holding the buttons until the power off slider appears.
  3. Drag the slider downwards to turn off your device, then wait a minimum of 30 seconds before turning it back on.

1. Re-enable FaceTime Live Photos

Sometimes the problem is simply due to a software inconsistency with the feature. You can overcome this by toggling the FaceTime Live Photos option back on.

  1. Open the Settings app on your iPhone.
  2. Select the FaceTime option.
    Navigating to FaceTime Settings
    Navigating to FaceTime Settings
  3. Under the FaceTime settings, tap the FaceTime Live Photos option.
    Toggling FaceTime Live Photos
    Toggling FaceTime Live Photos
  4. Disable it and then enable it again.
  5. Check to see if the problem persists.

2. Update System Software

The version of iOS you are using could be the major cause of the FaceTime not saving photos issue. A problematic iOS update for older phones is often the source of this bug.

As this issue has been acknowledged by the developers, it has been addressed in subsequent updates. Therefore, ensuring that you’re running the latest iOS version on your device is critical.

If the problem occurs with a specific user, confirm that they also have the latest version of iOS installed. A version mismatch can prevent photos from being saved during a FaceTime call.

  1. Launch the Settings app.
  2. Proceed to the General section.
  3. Select the Software Update option under General settings.
    Navigating to Software Update
    Navigating to Software Update
  4. Install any available updates and check if the problem has been resolved.

3. Re-enable FaceTime

You can sometimes resolve the issue by simply restarting the FaceTime feature on your phone. This reactivates the necessary background services for FaceTime to operate effectively, which might fix the discrepancies.

  1. Open the Settings app.
  2. Go to the FaceTime section.
    Navigating to FaceTime Settings
    Navigating to FaceTime Settings
  3. Toggle the FaceTime switch to disable it.
    Turning off FaceTime
    Turning off FaceTime
  4. Wait a moment after disabling FaceTime, then enable it again.
  5. Check if the issue remains.

4. Restart iCloud

FaceTime photos are often synced with iCloud automatically to ensure they are saved. If iCloud is experiencing issues on your device, it can prevent live photos from being stored.

  1. Head to the Settings app on your iPhone.
  2. Tap your Apple ID at the top.
  3. Under Apple ID, select iCloud.
  4. In the iCloud settings, tap the Sign Out button.
  5. After signing out, sign back in and check for the issue.

5. Force Restart iPhone

You may need to perform a force restart on your iPhone. A force restart clears the cached parameters and reboots the device’s configuration, giving you a fresh start without losing any data. This can often fix various issues that you may be experiencing with your iPhone.

  1. Press and release the Volume Up button.
  2. Press and release the Volume Down button.
  3. Then, press and hold the Side button until the Apple logo appears.
    Force Restarting iPhone
    Force Restarting iPhone
  4. Release the Side button when you see the logo.
  5. After the device reboots, verify if the problem persists.

6. Check Restrictions for FaceTime

Sometimes, restrictions set on your iPhone may prevent FaceTime from saving photos. It’s essential to check if any Screen Time restrictions might be causing the issue.

  1. Open the Settings app.
  2. Tap on Screen Time.
  3. Go to Content & Privacy Restrictions.
  4. If restrictions are enabled, tap on Allowed Apps and ensure that FaceTime is allowed.
  5. Also, under Content Restrictions, check the settings for photos to ensure nothing is limiting FaceTime functionality.

7. Check Storage Space

Insufficient storage space on your iPhone can also prevent FaceTime photos from being saved. Ensure you have enough space for new data to be stored.

  1. Open the Settings app.
  2. Select General, then tap iPhone Storage.
  3. If storage space is low, consider deleting unused apps or media files to free up space.

These methods should help you resolve the issue with FaceTime not saving photos on your iPhone. If the problem continues, we recommend reaching out to official Apple support for further assistance.


Raza Arshad

Raza Arshad is a certified Google IT Support Professional. With a keen eye for detail and a passion for problem-solving, he excels in identifying and resolving bugs and Windows-related issues. Armed with a deep understanding of computer systems, Raza effortlessly navigates through complexities to pinpoint the root cause and implement effective solutions. His exceptional skills in bug detection and Windows troubleshooting make him a valuable asset in any IT support team.