Facebook Login Error ‘Sorry, Something Went Wrong’

The “Sorry, Something Went Wrong. We are working on getting this fixed as soon as we can” Error while trying to log in or while opening a page can be due to the corruption of important data. This Error might also indicate a faulty extension that is preventing the page from being loaded.

What Causes the “Sorry, Something Went Wrong. We are working on getting this fixed as soon as we can” Error and How to Fix it?

We found the underlying causes to be:

Solution 1: Clearing Cache

Since the corrupted cache might be preventing Facebook from working properly. In this step, we will be clearing the cache for it. Make sure to follow the steps that are relevant to your case.

For Mobile:

1. Drag down the notifications panel and select the “Settings” icon.

   

2. Click on the “Applications” option and then select “Apps”.
3. Scroll down and select “Facebook”.
4. Click on “Storage” and select the “Clear Cache” option.

   

5. Also, click on the “Clear Data” option.
6. Launch Facebook and check if the solution works.

For Computer:

Below, we have listed the steps to clear both cache and cookies for some of the most famous browsers. Be sure to follow the one relevant to your case.

For Chrome:

1. 1. Open Chrome on your computer and click on “More button” on the top right.

      

   2. Select “More tools” from the list and click on “Clear Browsing Data“.

      

   3. This will open up a new tab, select “Advanced” in the new tab.
      

      

   4. Select “All time” as the time range, and check the “Cookie” and “Cache” boxes.
   5. Click on “Clear Data” and check to see if the issue persists.

      

For Firefox:

1. Click on the Menu button on the top right corner.

   

2. In the History menu, select “Clear History”

   

   
   Note: Press “alt” if the menu bar is hidden

3. In the “Time range to clear” dropdown menu, select “All time”
4. Select all the options below.
5. Click on “Clear Now” to clear your cookies and cache.

For Microsoft Edge:

1. 1. Click on the star with three horizontal lines on the top right side.

      

   2. Click on “history” on the right pane.

      

   3. Select the “Clear History” button on the top of the pane.
   4. Check all the boxes and select “Clear”
   5. Check to see if the issue persists after clearing the history.

Note: If you are using a different browser you can check this information on their support site.

For Chrome:

1. Click on the “Three Dots”  on the top right.
   

   

2. Select “More tools” and click on “Extensions” in the list.
   

   

3. Now Turn off all the active extensions by clicking on the toggle.

   

    

4. Check to see if the issue persists after disabling the extensions.

For Firefox:

1. Click on the Menu icon on the top right side.
2. Select the “Add-On” options from the list.
   

   

3. Click on the “Extensions” button on left.
4. Now select all the Extensions one after the other and click on “Disable“.

For Microsoft Edge:

1. 1. Click on the “Menu” button on the top right corner.
      

      

   2. Click on “Extensions” from the drop-down.
      

      

   3. Select all the extensions one by one and click on “disable”.
   4. Check to see if the issue persists after disabling the extensions.