[FIX] ‘Error Loading the Game Configuration from the Website’ in Runescape

The ‘There was an error loading the game configuration from the website‘ error prompt typically appears when affected users attempt to launch the RuneScape client on their Windows computer. This problem is reported to occur on Windows 10, Windows 8.1, and Windows 7.

Error Loading the Game Configuration from the Website in RuneScape

As it turns out, there are several different cases that will cause this particular error with Runescape:

  • 3rd party firewall interference – One of the most common causes that will cause this problem is some kind of Antivirus or Firewall interference that ends up blocking communications between the game’s server and the end-user computer. In this case, you should be able to fix the problem either by disabling real-time protection or by uninstalling the overprotective suite altogether.
  • Browser inconsistency – Rune-scape is a browser-based game, so the majority of launching issues can be resolved by restarting the browser, clearing the browser cache, or switching to a more capable browser. In most cases, problems with Runescape are reported to occur with Internet Explorer and Microsoft Edge.
  • Keyboard format is different than what’s expected by the game server –  As it turns out, Runescape is build to expects the browser language to be the same as the OS language. If the format is different, the game server will label is a mismatch and refuse the connection. If this scenario is applicable, you should be able to fix this problem by changing the keyboard layout to the default (English – United States)
  • Domain Name System inconsistency – Some kind of DNS inconsistency can also be responsible for this problem. If this scenario is applicable, you have two ways to resolve it: You can either flush the current DNS cache or make the switch to the DNS provided by Google.
  • Network Adapter inconsistency – Under certain circumstances, this problem can also appear due to temporary files that your network adapter is maintaining. If this is what’s causing the problem, you should be able to resolve the problem by running a complete Winsock reset to reset every temp file related to the network adapter.

Method 1: Disable / Uninstall 3rd Party Security Suite

If you’re actively using a 3rd party suite as the default security suite, it’s possible that a false positive end up interrupting the connection with the game’s server. In this case, you should be able to fix the problem either by disabling real-time protection or by uninstalling the 3rd party suite altogether.

Start simple by disabling the real-time protection of the 3rd party suite you’re actively using from the traybar icon.

Disabling the real-time protection on Avast Antivirus
Disabling the real-time protection on Avast Antivirus

Note: Keep in mind that this operation will be different depending on which 3rd party tool you’re using. But in the majority of cases, you will be able to do it by right-clicking on the tray-bar icon.

Once you have disabled the real-time protection, launch the game once again and see if you’re still encountering the same ‘There was an error loading the game configuration from the website‘ error.

In case the error persists, go ahead and follow the instructions below to uninstall your 3rd party AV temporarily and see if this ends up fixing the problem:

  1. Open up a Run dialog box by pressing Windows key + R. next, type ‘appwiz.cpl’ and press Enter to open up the Programs and Features menu.
    Type appwiz.cpl and Press Enter To Open Installed Programs Page
  2. Once you’re inside the Programs and Features menu, scroll down through the list of installed programs and locate the antivirus you think might be causing the issue with RuneScape.
    Uninstalling your antivirus
  3. At the uninstallation screen, follow the on-screen instructions to complete the process, then restart your computer.
  4. Once the next startup is complete, launch the game once again and see if the operation is complete.

In case this scenario is not applicable or you’ve already done this and still encountering the same error, move down to the next potential fix below.

Method 2: Restarting or Switching the Browser

Keep in mind that RuneScape is a Java-based browser that is mainly played directly from a browser menu. So if you previously explored the possibility of a security interference and you confirmed that’s not the case, the next logical potential culprit would be the browser you’re using to play the game.

Corrupted cached data is the main culprit that might end up causing this particular issue. This problem is mainly reported to occur with native Windows browsers such as Internet Explorer and Microsoft Edge.

Some affected users encountering this issue have confirmed that the operation was resolved after they restarted their browser, cleared the cache, or migrated to a different browser.

If this scenario is applicable, you should start simple with a browser restart. Just close it down, open it once again and reload the game. If the same error is still occurring and you’re fond of your current browser, your next step should be to clear the cache and cookies of your browser

In case you’re using a native browser, consider migrating to a more reliable browser like Firefox, Chrome, or Opera. IE and Edge are known to have issues with game browsers built with Java (like RuneScape).

Method 3: Changing the Keyboard Layout

As weird of a fix this might sound, a lot of users have confirmed that they finally got the ‘There was an error loading the game configuration from the website‘ error resolved after they changed their default keyboard layout to English (US).

There is no official explanation on why this works, but a of affected users have confirmed that making this change finally allowed the RuneScape client to launch without issues.

Some users are speculating that the problem might appear if the server detects a mismatch between the default browser language and the OS default language.

If this scenario looks like it could be applicable, follow the instructions below:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘control’ inside the text box, then press Enter to open up the classic Control Panel interface.
  2. Inside the classic Control Panel, use the search in the top-right corner to search for ‘region’ and press Enter.
  3. Next, from the list of results, click on Regions.
  4. Once you’re inside the Regions window, click on the Formats tab and change the default Format to English (United States) and click Apply to save the changes.
  5. After the change has been saved, restart your computer and wait for the next startup to complete before trying to launch RuneScape again.
Changing the default Format Language in Windows

In case the same ‘There was an error loading the game configuration from the website‘ error is still occurring, move down to the next potential fix below.

Method 4: Flush the Current DNS

If none of the potential fixes above have worked for you, chances are you’re actually dealing with some kind of DNS (Domain Name System) issue. Often times, an inconsistent DNS can be the main cause behind the ‘There was an error loading the game configuration from the website‘ error.

In this case, one of the potential fixes that will allow you to resolve the issue is to clear your current DNS cache and force your router to grant a new address. Some affected users have confirmed that they managed to fix the RuneScape error after they flushed the current DNS cache:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘cmd’ inside the text box and press Ctrl + Shift + Enter to open up an elevated Command Prompt. When you see the UAC (User Account Control) prompt, click Yes to grant administrative privileges.
    Running the Command Prompt
  2. Once you’re inside the elevated CMD prompt, type the following command and hit Enter to flush your DNS cache:
    ipconfig/flushdns

    Note: This operation will end up clearing any information that’s currently stored regarding your DNS cache. This will end up forcing your router to assign new DNS information which hopefully will not end up causing the same problem.

  3. Wait until the operation is complete. You will receive a confirmation message telling you that the DNS cache has been cleared. When this happens, close the elevated CMD prompt, restart RuneScape once again and see if the same problem is still occurring.

In case you are still seeing the same ‘There was an error loading the game configuration from the website‘ error is still occurring, move down to the next potential fix below.

Method 5: Switching to Google DNS

In case clearing the current DNS cache didn’t work for you, it’s likely that your ISP insists on assigning a DNS from a bad range that is not allowed by the game’s server. In this case, you should be able to fix the issue by migrating the default DNS values you’re currently using to the equivalents provided by Google.

If you’re looking for instructions on how to do this, follow the instructions below:

  1. Press Windows key + R to open up a Run dialog box. Next, type ‘ncpa.cpl’ and press Enter to open up the Network Connections window.
    Opening Networking Settings in Control Panel
  2. Once you’re inside the Network Connections menu, right-click on Wi-Fi (Wireless Network Connection) or Ethernet (Local Area Connection) depending on if you’re using a wireless or wired connection respectively.
    Opening the Properties screen of your network
  3. Once you manage to land inside the dedicated Ethernet or Wi-Fi menu, go over to the Networking tab.
  4. Next, go to the This connection uses the following items section, select Internet Protocol Version 4 (TCP / IPv4) and click on the Properties menu.
    Accessing the Internet Protocol Version 4 settings
  5. At the next menu, click on the General tab, then check the box associated with Use the following DNS server address. Once the boxes associated with this option become available, replace the current values for Preferred DNS server and Alternate DNS server with the following:
    8.8.8.8 
    8.8.4.4
  6. Next, click on Apply to save the changes. After you do this, return to the Wi-Fi Properties screen, select Internet Protocol Version 6 (TCP/IPv6) and click on Properties once again. Next, check the Use the following DNS server address box and paste the following values for the Preferred DNS server and Alternate DNS server:

    2001:4860:4860::8844
    2001:4860:4860::8888
  7. Click Apply to save the changes. Once you’ve done this successfully, you have replaced the default DNS to the one provided by Google.
  8. See if this operation has resolved the ‘There was an error loading the game configuration from the website‘ error by restarting your computer and launching RuneScape once again.

In case the same problem is still occurring, move down to the next fix below.

Method 6: Performing a Complete Winsock Reset

If none of the methods above have worked for you, it’s possible that you’re dealing with some type of inconsistency facilitated by your network adapter. Some RuneScape players that were also encountering the ‘There was an error loading the game configuration from the website‘ error has reported that in their case, the problem was caused by cached data belonging to the network adapter.

In this case, you should be able to fix the issue completely by performing a complete Winsock reset from an elevated Command Prompt. This operation will end up clearing any temporary files related to the network adapter.

Here is the step by step instructions on performing a complete Winsock Reset:

  1. Open up a Run dialog box by pressing Windows key + R. Next, type ‘cmd’ and press Enter to open up an elevated Command Prompt terminal. Once you see the UAC (User Account Control prompt), click Yes to grant administrative privileges.
    Running the Command Prompt
  2. Once you’re inside the elevated CMD prompt, type the following commands and press Enter after each one to clear Winsock, it’s dependencies and the catalog associated with it:
    netsh winsock reset
    netsh winsock reset catalog
    netsh int ipv4 reset
  3. After every command is processed successfully, restart your computer and launch the game once the next startup is complete to see if the problem is now resolved.
Kevin Arrows
Kevin is a dynamic and self-motivated information technology professional, with a Thorough knowledge of all facets pertaining to network infrastructure design, implementation and administration. Superior record of delivering simultaneous large-scale mission critical projects on time and under budget.

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[FIX] ‘Error Loading the Game Configuration from the Website’ in Runescape

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